Desktop support

Dear Hiring Manager:

First I’m A US Citizen and have a valid Drivers License. I’m presently living at 230 Foster Knoll Drive Joppa, Harford County Maryland since November 1993. Attached is my resume for your review. As you can see from my resume, I have an extreme amount of professional experience in the Information Technology field from hardware support to server and desktop support.

My past experience has been with: Desktop Support, Systems and Server Administration with the necessary upgrades, VDI, WINS, NetBIOS, DNS, Server Support, re-imaging, Audio Visual Engineering and created Corporate Images. Familiar with LANDESK and Windows Remote Desktop. I have supported and resolved issues with all Windows OS from Windows 3 through Windows 10.

I was a Project Manager for MCI WorldCom Corporation’s Y2K project. I also spearheaded the entire MCI WorldCom Corporation Software and Hardware including all peripheral‘s, various IPAD’s, Microsoft’s Surface PAD, laptop’s, desktops routers and router refresh projects. All of these projects were achieved before the requested timeline period.

I managed twelve Hardware Technicians and assigned them to the appropriate Service Tickets using Apsylog or Remedy.

I would appreciate it if there are any openings in your company that you may have that would fill my capabilities and strengths, I would be happy to meet with you.

Thank you!

Richard Baczynskyj

Cell# 443-***-****

Richard R. Baczynskyj

230 Foster Knoll Drive

Joppa, Maryland 21085

Cell: 443-***-****

Email: **************@*****.***

PROFESSIONAL EXPERIENCE:

Network and Desktop Consultant) September 2013-Present

Designed and supported small to intermediate companies with Network and Internet connectivity needs. Maintained System updates on both Servers and Desktops including Tablets. Installed various peripherals that were tied onto the customer’s network.

Closely worked as a Liaison with various Vendors concerning wiring and hardware needs.

Sales Marketing of System Equipment to the clients present and future needs.

Managed client hardware and software updates.

Managed, trained and setup meetings and training sessions for end users.

Mittal/RG Steel April 2009 –July 2013

Support end users and managed 25 Union desktop hardware support staff. This consisted of reimaging and deployment of desktop and laptops.

Project Managed and supported the Tin Mill Migration and deployments.

Xerox Corporation December 2001- April 2009

Marketing and System Administrator

On average my time spent in Marketing was twenty two hours per week which included Marketing Xerox equipment and services to Business Markets.

My other Job Duty consisted of System Administration and desktop support which attribute to twenty five hours per week. Was also on call 24/7

MCI Corporation November 1995 December 2001

Marketed MCI Internet and communication equipment which encompassed twenty eight hours per week

Supported Severs with OS platforms with Novell and Windows NT, also included software and hardware support on Windows 95/98/2000 workstations and laptops which included installs and upgrades. Also, I perform installs, configurations and upgrades on Cisco Systems and Synoptic Switches and Routers. This was on average twenty five hours per week.

Extensive working experience with TCP/IP, RAS, PKI, and VPN accounts, wireless modems, wireless Network PCMCIA cards, network printing, and Win 2K Active Directory. Familiar with utility programs such as Cisco Works, Netview and Tivoli and have used Lotus Notes, Remedy and Apsylog for trouble ticket tracking in Asset Management.

Project Manager:

In addition to my system administrator role described above, served as the Project Manager for the WorldCom Business Markets account which purchased MCI on the Y2K Router and Hub Upgrades.

Served as the liaison between clients and the technical team to ensure that any unresolved issues and barriers were quickly resolved and all deadlines were met. Additionally, I manage the WorldCom Business Markets Hardware Refresh Program. This program was tasked with the planning and implementation of new corporate hardware for all WorldCom Business Markets locations throughout the United States and involved working with the Deployment and Technical Teams. This experience presented me the opportunity to develop strong people skills in communicating and managing various corporate teams.

System Source Corporation September 1989 - November 1995

System Administrator and Desktop Support: I supported end users in resolving desktop issues from Windows OS, Microsoft Office Suite, WordPerfect, Lotus Notes, Exchange Mail and other application software. I assembled desktop machines meeting user hardware and software specifications.

Accounts I supported included, Coca-Cola Corporation, PH&H, Raytheon, McCormick Spice Corporation, and The Rouse Company.

Momentum Technologies October 1983 – September1989

Support Manager: Managed and supervised field service engineers and provided network support on customer accounts. My support team was ranked number one for customer satisfaction for three consecutive years in the United States.

Hardware Certifications:

Certification with Compaq, IBM, Dell, Gateway and Sony desktops and laptops and with HP, Lexmark and Epson

Printer.

CERTS

A+ and MSP

SOFTWARE CERTIFICATIONS

University of Maryland, Baltimore County, Microsoft Certified Systems Engineer, Win 2K Certification

Essex Community College, A.A. Degree in Computer Science

Arundel Institute of Technology, A.A. Equivalent in Electronics

Anne Arundel Community College Community College, Studies in Computer Science

References:

Guy City 410-***-**** (System Source) *****@******.***

Dave Lister 219-***-**** (Mittal Steel) *********@*****.***

Brad Netherton 443-***-****

Dion Guthrie 443-***-****

Ken Rankin 443-***-****==

Delegate Rick Impalaria 443-***-****

.

Contact this candidate