Customer Service Assistant

SUMMARY

SKILLS

EXPERIENCE

JASMINE DIXON

**** ******** ******, *********, ** 21215 H: 443-***-**** C: 443-***-**** *************@*****.*** Seeking a position where I can grow and utilize my skills in customer service, management, and assisting.Experienced in customer service with excellent client and project management skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Training and development

Client-focused

Quick learner

File/records maintenance

Microsoft Office

Operations management

Contract negotiation/review

/drafting

Computer proficient

Customer Satisfaction

Excellent Leadership Skills

Strong Organizational Skills,

Problem Solving Skills

Strong Communication Skills

Strong Ability to Work

Independently

12/2017 to Current Customer Solutions Specialist

TCC, LLC - Cockeysville, MD

Work for 27 different companies and talk with customers Managed large amounts of inbound and outbound calls with efficiency and courtesy

Identified customer's needs; clarified their information by doing research their issues and then provided solutions and/or alternatives to solve their problems.

Keep accessible, comprehensive records of all conversations in our call center database.

Met personal/team qualitative and quantitative targets Sold products for distributions

Engaged with customers daily

05/2017 to 10/2017 Personal Assistant

Jade Acquistion - Baltimore, MD

Effectively controlled the release of proprietary and confidential information for general client lists.

Organized and coded all documents related to due diligence for acquisitions.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Scheduled meeting,interviews,appt, for the owner

Completed Payroll weekly for his team

EDUCATION AND TRAINING

09/2016 to 05/2017 Pharmacy Technician

Rite Aid Pharmacy - baltimore, MD

Insertion and preparation of prescriptions

Restocking of medication and book keeping up every single prescription ever filled

Responsible for engaging with customers for troubleshooting issues Monitored multiple databases to keep track of all company inventory. Provided onsite training.

05/2016 to 08/2016 Investigative Assistant

Equal Employment Opportunity Commission - Baltimore, MD Investigated and processed cases

Interviewed possible witness dealing with specific cases Worked closely with Lead investigator

2018 Bachelor in Criminal Justice: Criminal Justice Virginia Union University - Richmond, VA, United States 2018 Associates Degree : Associates

CCBC Catonsville - Catonsville, MD, United States

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