Technical Support Software

Julius Niel B. Eras

Blk ** Lot **, Stone Haven, Brgy. Granada, Bacolod City • (63-995-***-****

*********@*****.***

Career Objective

To obtain a challenging and rewarding position in Network Administration with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.

SUMMARY

Self-directed, exceptional communication skills, experienced Systems/Network Administrator with expertise in Linux and Windows environments; deployment and administration of technology solutions, both client and server based systems. Ability to support existing technologies, provide clients both internal and external, with consistent, reliable and professional technical services and support. Over 10 years of in-depth experience supporting desktop/ laptop computers, switches, access points, printers within a Local Area Network (LAN). Able to diagnose application errors and network connectivity problems and implement solutions.

TECHNICAL SKILLS

Operating Systems:

Microsoft Windows, Linux, MacOS. Advanced knowledge on administration of networks, firewalls

and on configuration and integration of services.

Networking:

Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study. Switches: Advance configuration & VLAN setup, ESXI and VM Ware knowledgeable, router configuration, familiar with web technology HTML CSS, Network processing, centralized and distributive network connection, installing, configuring and administering network technologies, well understanding of Bridging and switching concepts and LAN technologies, IP addressing and sub netting, Routing concepts, Working knowledge of Active Directory, DHCP Server, DNS Server, Proxy Server on Linux and windows.

Hardware:

Advance computer machine assembly and maintenance. Proficient in software troubleshooting, configuring the peripherals, components and drivers. Installation of software and application to user standards. Trouble shooting desktops, laptops and servers. In-depth ability to resolve complex hardware and software problems. Complete understanding of all phases of SMPS and UPS. Knowledge and experience with power supply units. Knowledge of network cards and video graphics card. Knowledge of hard disk controller card on PC systems. Knowledge and use of security systems and firewalls. Knowledge in DVR setup and cctv camera.

Multimedia:

Video Editing (non linear) and Audio Editing

PROFESSIONAL EXPERIENCE

Operations Supervisor Nov. 2016 – Sep. 2017

Century Insurance Agency Ltd.

British Virgin Islands, VG1110

Responsibilities include:

Give IT support and solutions to all staff on IT issues

Control and maintain the IT Security Policy

Resolve or liaise with IT Expert on all company IT software or equipment software issues

Review and recommend updates or purchases for company software and equipment

Review and maintain the network infrastructure including managing the data storage on company server and company machines

Advise staff of security breaches

Monitor and roll out all system updates

Manage, secure and monitor computer equipment

Advise updates to any company used software, operating system and equipment

Review and maintain company website

Unassisted or liaise with contracted web developers to make changes to company website

Audio Visual Specialist April 2016 - October 2016

SMX Convention Center, Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Offers audio-visual tools and equipment at par with the international standards to deliver superior assistance which aids in generating revenues for the whole property

Provides technical assistance and highly-advanced technological tools related to audio and video systems on exhibits and conferences inside the venue in attaining customer satisfaction

To ensure that our equipment are up to date with the latest technology in the market

Administer proper execution and proper handling of all audio-visual equipment of SMX Convention Center Bacolod and safeguard every item from inevitable damage or loss

Ensure that proper checking of the equipment is done before and after the event

Ensure that immediate repairs are done for any AV Equipment that is found defective

Ensure that preventive maintenance of AV Equipment for us to satisfy the clients’ demands beyond service standards.

I.T. Consultant Dec. 2015 – April 2016

TransourceMedia, Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Responsible for the installation, configuration, administration tuning

Monitor system performance capacity and report changes is usage

Forecast system demands, recommends upgrades, expansion reconfiguration

Troubleshoot hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support troubleshooting functions

Coordinate administration activities like adds, changes, deletes, disk space management, backups file restores

Act as a technical resource to the IT staff system users.

I.T. Specialist Feb 2015 – Aug 2015

WNU, Burgos St., Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Perform installation and maintenance to hardware, software, and peripheral equipment, following design or installation specifications

Oversee the daily performance of computer systems

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities

Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

Confer with staff, users, and management to establish requirements for new systems or modifications.

Technical Services Head/ Network Administrator Dec 2013 – Jan 2015

WNU, Burgos St., Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Installed different software and hardware as per requirements, and administered their servers. Including the following operational performance:

Managed and configured existing network design to facilitate client usage.

Assisted in customizing the network as per requirements by adding new applications and programs to existing networks.

Ensured that the installed applications and network functioned properly and sorted out minor issues such as insufficient speed and crashes.

Security and documentation:

Ensure data integrity and security through administration hierarchy, denying external unauthorized access.

Documented reports on network architecture and functioning – Maintained and delineated important equipment needed for network operations and tasks.

Technical Support Staff June 2006 – Dec 2013

WNU, Burgos St., Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Accepts and evaluates request for repair of equipment from computer users including those machines at the internet service center

Handles the actual repair and maintenance of all the computer hardware, peripherals and other equipment of the institution with the help of the student assistants

Ensures that all computers units and related equipment at the various colleges and offices are in satisfactory operating condition at all times

Requests from and coordinates with the Technical Support Services Head regarding the provision of appropriate tools, spare parts, etc. essential to the efficient execution of the job.

Makes recommendations to the Technical Support Services Head as to means of improving job output

Coordinates with the technical support services head on projects being undertaken as well as the implementation of such projects.

Laboratory In-Charge (Radar Arpa and GMDSS) July 2009 – Mar 2011

WNU, Burgos St., Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Responsible for teaching, training, developing and molding the next generation deck officers

Instructing candidates on very modern integrated Bridge Systems

Responsible for the maintenance of both hardware and software applications, instrumentation and reporting

Conducts monthly inspection and performs actual simulation to ensure all systems are operational

Create simulated events to test maritime students how well they handle different types of scenarios in real life situation

Handles evaluation and reporting on the condition of the simulator room, make suggestion and proposal on hardware upgrades and software updates.

Computer Programmer/ Encoder Feb – Aug 2005

Bizpro

North Drive, Bacolod City

Negros Occ., Phils., 6100

Responsibilities include:

Develop XML Programs

Worked as Data Encoder

Internet Assistant Jan-June 2002

WNC Internet Service Center

Bacolod City, Negros Occ., Phils., 6100

Responsibilities include:

Day-to-day supervision of maintenance and troubleshooting of computer machine

Lan administration, supervision and network configuration

Software and hardware troubleshooting

Maintain workstations and peripherals, including applying and updating virus detection software, browsers, IM clients, and multimedia applications; installing and maintaining peripherals such as printers, barcode scanners; support for other A/V equipment

Apply system tools (e.g., image deployment) for management of workstations

Maintain awareness of technology trends and current events in information technology

Assist in moving and setting up workstations and peripherals, including networking support.

Provides high standard of customer service assistance

Prepares computerized daily sales reports due to Head Office

Do cash handling and sales recording

Handled 86 networked computers and a Server.

EDUCATION

Riverside College

Live-in caregiver, 2003

West Negros University

Certificate in Computer Technology, 2001

Bachelor of Science in Information Technology, 2015

CERTIFICATIONS

Reflexology Skills Livelihood Training, Dec. 2- 5, 2003

Basic Life Support (CPR), Nov. 27, 2003

Standard First Aid Training, Aug 2003

Live-in Caregiver Program, Feb- Sep 2003

Microsoft approved course 2395A, Oct . 9, 2006

Microsoft approved course 2073, Oct. 12, 2006

Animation Outsourcing Seminar (BNeFit, ACPI), June 27, 2008

Computer Hardware Servicing NCII (TESDA), December, 2014

REFERENCES

References available on request.

Contact this candidate