Software Product Development, UX Research & Design

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JASON E. ROLLINS, PHD

San Francisco, CA *************@*****.*** 215-***-**** www.linkedin.com/in/jasonerollins SUMMARY:

A seasoned expert in applied research and product innovation with substantial success aligning and optimizing software and service offerings with global strategic markets. A collaborative leader with a record of building and mentoring teams who deliver compelling products, sustained revenue growth, and genuine customer engagement. Deep and varied experience managing internal and external development and research partnerships driving mutually beneficial results. SKILLS:

AGILE BIG DATA BUSINESS DEVELOPMENT BLOCKCHAIN CLOUD COMPUTING COLLABORATION DATA ANALYTICS DESIGN THINKING ELEARNING INNOVATION LEAN STARTUP MACHINE LEARNING MANAGEMENT MARKETING MOBILE PARTNERSHIPS

PATENTS PRODUCT DEVELOPMENT PRODUCT ROADMAP PROJECT MANAGEMENT RELATIONSHIP BUILDING SAAS STRATEGY

SOFTWARE DEVELOPMENT LIFECYCLE TEAM LEADERSHIP USER RESEARCH UX DESIGN & USABILITY EMPLOYMENT:

INDEPENDENT CONTRACTOR & CONSULTANT 2018

Currently working as an independent contractor and consultant in user experience and software product development. Recent projects focus on blockchain and Web 3.0 user research and product designs.

Plan and run usability tests, focus groups, participatory designs, and cognitive inquiries.

Collaborate with a wide range of stakeholders to define and exceed project goals.

Distill research findings into mock-ups and prototypes. CLARIVATE ANALYTICS 2016 to 2018

A specialized data and software provider serving academic and corporate research and intellectual property customers worldwide. SENIOR DIRECTOR, INNOVATION

Defined and implemented the vision and structure for the applied research and innovation program for the Scientific & Academic Research business focused on quantifiable increases in market position and brand equity.

As lead evangelist, promoted the $300M Web of Science product suite’s global leadership position in data analytics, and scientometrics through workshops, presentations, and high-profile publications.

Directly drove $500K in new business leads and product purchases in close collaboration with Sales teams.

Lead market research and product planning for a new DaaS product offering aimed at a $25M market segment.

Established and managed partnerships with a dozen university-based big data research centers resulting in scores of customer co-development projects, user-validated prototypes, curated datasets, and research reports. THOMSON REUTERS 2001 to 2016

The world’s leading professional media and information firm with 50,000 employees and operations in over 100 countries. SENIOR DIRECTOR, INNOVATION (2013 – 2016)

Was the leader of innovation efforts for a $1B business unit serving 20M end-users in the global higher education and scientific research markets. Managed diverse teams of collaborators to initiate, validate, and deliver compelling software and service offerings focusing on mobile and enterprise workflow tools.

Served as advisor to CEO as part of $10M start-up and innovation fund advisory board.

Increased year on year adoption of flagship mobile app by 600% with multiple customer-focused updates.

Adapted Agile and Lean best practices into a custom, cross-functional prototype elaboration process.

Co-inventor of dozens of innovations resulting in granted and pending U.S. and international patents. DIRECTOR, PRODUCT DEVELOPMENT, RESEARCHER SOLUTIONS (2005 – 2013) Oversaw product development team for a portfolio of market leading bibliographic management software products. Initiated new projects from ideation through multi-generation, multi-platform product release cycles.

Key member of management team driving annual revenue up to $24M (w/ 35% margins) over eight-year period.

Coordinated investment of annual $3M+ development budget.

Established and fostered strategic partnerships with leading software vendors including Apple and Microsoft. SENIOR USER EXPERIENCE DESIGNER (2001 – 2005)

Was responsible for user experience and usability testing initiatives for new and existing web-based, Windows, Macintosh, and mobile software products, including EndNote, Reference Manager, ProCite, and RefViz.

Managed consumer beta test and engagement program with thousands of customers from 30+ countries.

Designed user-centered enhancements resulting in 20% increase in satisfaction and 15% decrease in support cases. 2 of 2

JASON E. ROLLINS, PHD

San Francisco, CA *************@*****.*** 215-***-**** www.linkedin.com/in/jasonerollins EMPLOYMENT – CONTINUED:

Drexel University – PHILADELPHIA, PA 2001 – 2006

ADJUNCT INSTRUCTOR (part-time)

Taught on-campus and online graduate and undergraduate courses in multimedia and instructional design.

Mentored students in qualitative and quantitative research projects. THEBANCORP.COM – PHILADELPHIA, PA 1999 – 2001

DIRECTOR, PRODUCT MANAGEMENT

Guided teams of software engineers, designers, and product managers on dozens of client web-based financial application development projects for a Web 1.0 start-up.

Coordinated projects bridging legacy systems and modern web technologies. EDUCATION:

PH.D. EDUCATIONAL TECHNOLOGY – DREXEL UNIVERSITY – PHILADELPHIA, PA

Dissertation: Adult Student Interaction with Usable Interface Design of Web-based Educational Resources

Doctoral Research Award Recipient [partial funding from NSF Grant: 0127516] M.S. PUBLICATION MANAGEMENT – DREXEL UNIVERSITY – PHILADELPHIA, PA B.A. HISTORY OF ART cum laude – TEMPLE UNIVERSITY – PHILADELPHIA, PA PUBLICATIONS:

System & Software for Citation Network Analytics, US Patent 9,916,365 (2018)

China’s Emerging Centrality in the International Scientific Collaboration Network, Scientometrics (in press 2018)

Web of Science Use in Published Research & Review Papers 1997-2017: A Selective, Dynamic, Cross-Domain, Content-Based Analysis, Scientometrics (2018)

Incremental Author Name Disambiguation for Scientific Citation Data, Proceedings of the 4th IEEE International Conference on Data Science and Advanced Analytics, Tokyo, Japan (2017)

The Evolution of China’s Role in International Scientific Collaboration, Proceedings of the 16th International Conference on Scientometrics & Informetrics, Wuhan, China (2017)

Manuscript Matcher: A Content & Bibliometrics-based Scholarly Journal Recommendation System, Proceedings of the 5th International Workshop on Bibliometric-enhanced Information Retrieval, Aberdeen, Scotland (2017)

Enhanced Mobile-enabled Workflow for an Intelligent Research Platform, US Patent 9,690,807 (2017)

Systems & Software for Manuscript Recommendations & Submissions, US Patent 9,588,955 (2017)

A Multidimensional Investigation of the Effects of Publication Retraction on Scholarly Impact, Journal of the Association for Information Science & Technology [JASIST] (2017)

Big Data & The Evolving iSchool Global Landscape, International iConference, Wuhan, China (2017)

Big Data for Innovation & Scientific Insight, ICSTI International Innovation Conference, Moscow, Russia (2017)

Systems, Methods, & Software for Processing and Recommending Citations, US Patent 9,218,344 (2015)

System & Method of Facilitating Intellectual Property Transactions, US Patent Application 62/273,732 (2015)

System & Method for Citation Processing, Presentation, & Transport, US Patent 8,676,780 (2014)

Method & System for Validating References, US Patent 8,201,085 (2012) AWARDS, CERTIFICATIONS, SERVICE:

Industry Member, Applied Complexity Network, Santa Fe Institute (2017 – 2018)

Industry Advisory Board Member, National Science Foundation, CVDI Program (2016 – 2018)

Innovation Judge, National Federation of Advanced Information Services (NFAIS) (2017 – 2018)

Certificate, Intellectual Property Law, University of California Cooperative Extension (2017)

Innovation Mentor, National Science Foundation, I-Corps Program (2016 – 2017)

Career Mentor, Thomson Reuters Women in Technology (2015)

Award Finalist, Thomson Reuters Inventor of the Year (2015)

Certificate, Pragmatic Marketing Practical Product Management (2008)

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