Customer Service Office

Shonda Dickerson

** ******* **. ***********, ** *0281

***********@*******.*** - 404-***-****

Ladonia King Employer: U. S. Postal Service (Postal Carrier) email: ********@*****.*** Sebastian Taylor Employer: APS (Teacher) email: ***********@*****.*** Opal Barrett Employer: APS (Special Ed. Teacher) email: ************@***.*** Work Experience

Positon: Picker/Sorter Company: Amazon Location: East Point, GA October 2016 to July 2017

Responsibilities: Picked, sorted, printed shipping labels, boxed and loaded packages to be shipped. Positon: CSP Company: H&R Block Location: East Point, GA December 2015 to April 2018

Responsibilities: Greet and assisted clients. Maintain office setting as Office Manager and Customer Service Professional.

Positon: Zone Leader Company: AirServ Corp Location: Atlanta, GA April 2014 to October 2015

Responsibilities: Maintain 3-5 gates by assisting passengers requiring wheelchair service. Position: Courier Company: FedEx Location: Norcross, GA October 2013 to March 2014

Responsibilities: Sort, load, unload and delivered packages citywide. Position: TE-Carrier/Casual Mail Handler Company: USPS Location: Roswell/Atlanta, GA July 2009 to September 2012

Responsibilities: Load, unload and sort mail to be delivered citywide. Position: Caregiver Company: S.U.N. Home Healthcare Service Location: Douglasville, GA June 2004 to September 2009

Responsibilities: Provided companionship, personal care, transportation and other services to elderly and mildly mentally challenged patients.

Position: Office Clerk/Paraprofessional Company: Atl. Public Schools Location: Atlanta, GA October 1996 to May 2008

Responsibilities: Tutor students (K-5 and 9th-12th) on lessons determined by the teacher. Assist students with lessons and assignments in General and Special Education classrooms as assigned. Assist Administrative Staff with maintaining front office. Prepared and sort invoices, faxes, memos, reports, letters, and other documents, using word processing, database, and/or presentation software.

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