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Customer Service Supply Chain

Location:
Louisburg, KS, 66053
Posted:
April 19, 2018

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Resume:

L I S A R E E C E

*** ********* ***** ■ LOUISBURG, KS 66053 ■ 816-***-**** ■ ac46w3@r.postjobfree.com

D E D I C A T E D S U P P L Y P L A N N I N G M A N A G E R

Thirty three years of experience conducting tactical, strategic, and material planning that provided effective end-to-end supply chain management for a leading global food manufacturer.

Successful at managing, training, and developing high performing staff.

Demonstrated ability providing logistical management, which produced efficient warehouse operations.

Recognized for ensuring top product quality and award-winning customer service by delivering exceptional supply planning management and resource allocation.

Achieved a 98% customer service score throughout career for providing lean inventory levels and consistently obtaining supply chain fiscal objectives.

Proficient utilizing Word, Excel, and PowerPoint software. P R O F E S S I O N A L E X P E R I E N C E

Supply Planning Manager Unilever New Century, KS 12/14 – Present

Produce supply chain capacity and utilization plans for the Spreads Division to ensure proper inventory and service levels.

Provide end-to-end supply chain management to guarantee effective plan execution, cost controls, and attainment of business objectives.

Train and manage supply, production, and material planning staff to achieve working capital, customer service, and production design goals.

Responsible for managing operational capacity to support current and future volumes.

Offer recommendations including budget development and forecasting for the factory.

Work with manufacturing plants to produce fast product recovery times and minimize out-of-stock

(OOS) levels.

Resolve customer service issues and work with cross-functional teams to address concerns.

Deliver constraints and bandwidth capacity overviews to key stakeholders. Key Achievements

Served as a core team member that provided logistical, project, and finished goods inventory planning for the development of new spreads technology (valued at $155 million) that encompassed formulation, vendor selection, operational restructuring, and creation of the logistics network.

Collaborated with the global engineering team to manage production line operations and technology equipment placement during the relocation of the new spreads technology initiative.

Presented with the “You Make a Difference Award” in 2014 for providing exceptional dedication and assistance with the spreads transformation project.

Reduced working capital 10% to 20% a year by managing inventory processes, developing successful vendor relationships, and creating strong partnerships with the factory operations team.

Managed and led the supply chain business model conversion from a Make to Order (MTO) to a Make to Stock (MTS) environment.

L I S A R E E C E P A G E 2

Supported the sales and operating plan transformation agenda by providing world-class customer service, reducing finish goods waste by 10%, and meeting aggressive inventory reduction targets.

Partnered with vendors to establish a Vendor Managed Inventory (VMI) process designed to safeguard on time delivery rates.

Logistics Manager Unilever New Century, KS 09/13 – 12/14

Oversaw logistical operations, supervised inbound dock scheduling, and directed outbound finished goods to ensure cost savings and exceptional customer service.

Interviewed and hired qualified staff.

Managed three supervisors, 25 personnel, and two transportation clerks to support production activities.

Key Achievements

Directed the onsite refrigerated and dry warehouses to provide seamless shipping and receiving operations.

Recognized for developing the factory transformation plan, which eliminated the onsite refrigerated warehouse and replaced it with a third party distribution facility. Successful at maintaining high customer service levels during all phases of the initiative.

Implemented various continuous improvement projects that introduced new logistical processes and dramatically increased scorecard results.

Received promotion based upon exceptional leadership skills and organizational knowledge. Planning Supervisor Unilever New Century, KS 05/95 – 09/13

Supervised production scheduling, material planning, and factory staff to achieve just-in-time (JIT) objectives.

Interfaced between the Supply Planning, Marketing, Warehouse, Packaging, and Procurement Departments to coordinate new product innovations.

Evaluated, coached, and developed employees to reach high productivity, performance, and quality goals.

Fostered collaborative relationships with diverse stakeholders and internal/external partners. Key Achievements

Played a leading role in consolidating the Spreads Division from nine factories to four plants. Key responsibilities included revamping capacity and utilization plans, creating factory production models, and ensuring continuous plant operations.

Established a just-in-time (JIT) material model for all local vendors, which reduced the non-finished goods working capital by 25%.

E D U C A T I O N

B.A., Management and Human Relations MidAmerica Nazarene University GPA: 4.0 Graduated with honors: Summa cum laude



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