Desktop Support Active Directory
Resume:
Dale E. Frazier
PO Box ***
Hillsborough, NC ****8
(Mobile) 919-***-****
*********@*****.***
OBJECTIVE
I would like to secure employment in Desktop support or Windows server administration. My IT career began supporting small businesses, where I did desktop and server support, and followed with many years of desktop experience. I spend an average of about one hour a day on the Internet learning about new technology and just polishing my skills. I have been a member of Lynda.com for several years now and I have completed over 40 training's. Most recently I completed a 45 hour learning path that focused on Windows server administration 2012. I am highly motivated to engage in some type of ongoing learning.
CERTIFICATIONS:
ACSP (Apple Certified Support Professional 10.6)
A+ Certification
MCP (Microsoft Certified Professional)
MCSA (Microsoft Certified Systems Administrator)
MCSA: Messaging (Exchange 2000)
MCSE (Microsoft Certified Systems Engineer)
ITIL Foundations Certification
TECHNICAL SKILLS:
Hardware:
Contract work for small businesses addressing various computer and networking hardware issues.
Taught hardware fundamentals to students in the public school system.
Experience troubleshooting hardware related problems in a corporate environment.
Rebuilt workstations, replaced hard drives, optical drives, laptop keyboards, memory, etc.
Support both desktops and laptops; Dell, HP, Lenovo, Toshiba and others.
Coordinated warranty support for Dell and Lenovo laptops.
Mac Support
Mac OS X (Leopard, Snow Leopard, Lion, Mt. Lion, Mavericks and Yosemite) desktop and laptop support.
Support iPads and iPhones in a corporate environment.
Support VMware Fusion running Windows virtual machines.
Maintain and install various software titles.
Supported the graphics department which used MacBook Pros exclusively.
Hardware and software issues, resetting the NVRM (PRAM), resetting the SMC, diagnosing kernel panics, etc.
Windows Support
IMAP/POP/LDAP/SMTP Connections
Microsoft Windows 7, 8 and 10 client operating systems.
Microsoft 2003/2008/2008 R2/2012 Server, Exchange 2000/2003.
Imaging software titles (GHOST, Altiris, Acronis, SCCM).
Microsoft Office 2003 to Office 365.
SPECIAL SKILLS
ServiceNow ticketing system.
BMC FootPrints ticketing system.
How to Become a Better Communicator, 2000
How to Deal with Difficult People, 2000
Management and leadership training, 1999
EDUCATION:
ECPI College of Technology, Greensboro, NC June 2002
Information Technology/Networking GPA: 4.0
North Carolina Central University, Durham, NC December 1998.
MA/Psychology GPA: 3.7
University of North Carolina, Chapel Hill, NC December 1990.
BA/Psychology GPA: 3.0
WORK HISTORY:
HCL Technologies
Desktop Support Specialist 1/2018-present
End user PC support for desktop and laptop computers
SCCM client troubleshooting and Windows 7 support
Hardware and software diagnostic repair
Building new Windows 7 and 10 systems with SCCM
Basic Active Directory management
BitLocker encryption on Windows 10 laptops
Arch Mortgage Insurance Company
Sr. Desktop Support Specialist 1/2017-7/2017
End user PC support for desktop and laptop computers
SCCM client troubleshooting and Windows 7 support
iOS support for Apple devices
Video conference support
Updating documentation when appropriate
Support for SAS, SAP, McAfee, and many other software titles
Building new Windows 7 and 10 systems with SCCM
United Guaranty Corporation (Arch MI acquired UGC on 1/1/2017)
Sr. IS Support Specialist 9/2016-12/2016
End user PC support for desktop and laptop computers
Warranty support for hardware issues
SCCM client troubleshooting and Windows 7 support
Assist in routing tickets to other team members with some triage
iOS support for Apple devices
Video conference support
Updating documentation when appropriate
Support for SAS, SAP, McAfee, and many other software titles
Building new Windows 7 systems with SCCM
Apex Systems/ United Guaranty Corporation
Desktop Support Technician 3/2016-8/2016
Support a Windows AD network.
Support various software titles and SCCM software pushes.
Support Windows 7 and Windows 10 PCs.
Support various printers.
Troubleshoot minor network problems, name computers and join them to an Active Directory domain.
RTI International
Computer Support Specialist II 5/2009-6/2015
End user PC and Mac support on hardware and software issues.
Troubleshooting various hardware and software problems.
Setting up new employees.
Troubleshoot minor network problems, name computers and join them to an Active Directory domain.
Check Point Full Disk Encryption
Greene Resources/ RTI International
Desktop Support Technician 5/2008-5/2009
End user PC Support on hardware and software issues.
Troubleshooting various hardware and software problems.
Setting up new employees.
Troubleshoot minor network problems, name computers and join them to an Active Directory domain.
Apex Systems/McGuire Woods LLP
On Site Support Technician 1/2008-4/2008
Provide solutions to technology and software application issues.
Department-wide projects such as hardware/software rollouts.
End user PC Support on hardware and software issues.
Greene Resources/Data Networks Inc.
Team Lead 2/2007-3/2008
Troubleshooting various hardware and image problems on new computer systems.
Lead one of four teams in deploying over 10,000 computers throughout the Wake county public school system.
Maintained accurate inventory for deployed desktop and laptop computers.
Troubleshoot minor network problems, name computers and join them to an Active Directory domain.
Hughes Pittman and Gupton
Desktop Support 6/2006-1/2007
Setup computers, printers, and scanners in an accounting firm.
Troubleshooting end user problems with software and hardware.
Resolved various e-mail problems and configured Microsoft Outlook 2003.
Worked with vendor tech support to resolve many software problems.
Rebuild several desktop and laptop computers.
Hardware and software upgrades.
Tech Support Innovations
Self-employed Contractor 12/1999-12/2010
Provide technical support and network solutions to several local small businesses.
Designed and installed small networks for several non-profit organizations.
Performed hardware upgrades and repairs for various customers.
Software upgrades and installation of new software.
Troubleshooting various hardware and software problems.
Designed and installed an active directory domain.
Installed and maintained an Exchange 2000/2003 server.
Contact this candidate