Customer Service Software

Abdirisak A. Hassan

*** ************ **.

Lawrenceville, GA 30046

Phone: 404-***-****

Email: *********.********@*****.***

OBJECTIVE

To obtain a position in which I can utilize my skills and further my knowledge and experience

SPECIALTIES

Hardware, Software, Network, VMware AirWatch Administrator MDM

PERSONAL PROFILE

Well developed communication and interpersonal skills

Ability to work independently and groups

Trustworthy, reliable and hardworking

Passionate to provide customer service with an ability to handle high volume of workload efficiently

Ability to manage time effectively and multi-task in fast paced environments

Able to provide flexible shift coverage.

WORK EXPERIENCE

Chico’s FAS .Inc 2004-Present.

Client Service & Support

Service and Support 1000 + clients computer, printer and scanner within Winder Campus

Imaged and configured desktop or laptop with Microsoft XP, Windows Vista or Windows 7 to departments specification

Perform inventory count on equipment monthly

Evaluate desktop, laptop and printers

Analyst Operations

Maintains various computer networks and related computing environments including computer hardware, system, systems software, application software, and all configurations.

Diagnose, troubleshoot and resolve hardware, software or other network and system problems, and replace defective components when necessary.

Configure, monitor and maintain applications and virus protection software.

Monitors the performance of computer systems and networks and coordinate computer access and use.

Consult with users to solve existing system and application problems.

Provide high-level of customer satisfaction to internal and external customers, applying necessary sense of urgency and creativity in problem identification and prompt incident resolution

Work closely with other departments/organizations and collaborating with other IT staff members

Supported campus on a 24-7 on-call basis

Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines

Involved in change management

Maintaining support across multiple locations for over 1000 users and 2000 devices

Maintaining knowledge base repository to share documentation and knowledge

Perform day-to-day administration and maintenance of the network systems such as adding new devices and auditing / applying network device configurations

Thin Client Migration Project

VMware AirWatch Administrator

Provision and deploy 7,200 Apple iOS devices to Retail Associates

Create, configure, and maintain security compliance policies

Act as first Point of Contact for questions from Internal Help Desk & Stores Associates

Configure and deploy 2,900 Verifone e355 Sledded devices

Create reporting and documentation activities

Create VPP and Apple DEP in AirWatch environment for All Corporate devices and Retail devices

Test and QA new iOS release updates

Create Wireless profiles, Restriction profiles and content filter.

Deploy and manage internal & public apps.

Create user documentation includes Tips, tricks, FAQs as new features and Apps are deployed

Create different tags, organization groups and smart groups by location, department, and use case

Provides IT support for on and off-site corporate associates

Assists with piloting and testing new Apps for MDM use

CERTIFICATIONS

COMPTIA A+

COMPTIA Network +

AirWatch MDM Administrator

CPR & AED

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