Sales Customer Service

THOMAS MCDONALD

*** ********** ***** 610-***-****

West Chester, PA 19380 ********@*****.***

Dynamic Professional/Sales Driver

Goal-oriented sales executive with extensive experience in pharmaceuticals, market development, and sales training. History of outstanding performance launching and selling to a broad spectrum of health care providers that include Pulmonary, Allergy, Neurology, Urology, and primary care. Extensive background in account management, including hospitals. Professional communicator able to enhance value propositions to meet the customers needs. Notable strengths: optimal customer service, exceptional business analytics skills, strong teamwork/matrix collaborations, and deep understanding of the health care system and payers in Southeast Pennsylvania.

PROFESSIONAL EXPERIENCE

GLAXOSMITHKLINE, Philadelphia, PA 2000 – 2017

Respiratory Specialty Representative, Reading, PA 2013 – 2017

Supervised account management for the complete respiratory portfolio in the Reading, PA area. Facilitated high-level relationships with key stakeholders at regional hospitals and pharmacies to integrate corporate resources to customer needs.

Secured Breo Ellipta preferred formulary status at regional hospitals, which resulted in 40% increase in market share.

Developed opportunity by working closely with practices’ clinical coordinator and corporate Medical Science Liaison to secure a new product study at regional pulmonary specialty group.

Exceeded regional and national market share goals in Semester 2 - 2015

2014 Trainer at Regional post-launch meeting for Breo and Anoro (COPD)

2013 Head district data analyst.

Neuroscience Specialty Representative, Philadelphia PA 2008 -2013

Represented neuroscience portfolio calling solely on neurologist accounts in Philadelphia hospitals. Arranged for quarterly meetings between key opinion leaders and marketing directors.

Selected to Neuroscience/Respiratory Planning Team – 2013

Developed strategy and executed training at national sales meeting for product launch.

Finished in top10% in regional market share Semester 2 – 2012

District Leadership Award – 2012

Senior Sales Representative, Wilmington, DE 2000 – 2008

Participated as part of respiratory team in the launch of Advair to pulmonologists, allergists and primary care physicians. Recognized opportunity to collaborate with American Lung Association in support of local physicians to enhance patient outcomes. Based on sales success chosen to newly created Urology team. Sold new overactive bladder medicine to Urologists, OB/GYN and internal medicine physicians.

Winner’s Circle Award (Top 5%) – Diamond 2007

Winner’s Circle Award (Top 15%) - Ruby 2006

Selected to represent GSK at American Lung Association Regional Patient Leaders Summit.

Mentored 2 new sales representatives, one exceeded quota and won Winner’s Circle Award that year.

Selected and trained as Delaware District Spirometry Champion.

District Analyst - 2006

NSK CORPORATION, Ann Arbor MI 1996 – 2000

Territory Representative, West Chester, PA

Promoted entire line of motion control products to both OEM and aftermarket customers. Provided on-going support to regional distributors to support corporate sales goals.

122% to quota in distribution market – 2000

Selected to participate on the Metal Mill Marketing Team

District corporate trainer for MISTRAL, an advanced information software system.

EDUCATION

Bachelor of Science in Business Administration

John Carroll University, University Heights, Ohio

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