Omnia Mahmoud Abd ElMogib

Address: *** ** . ** ****** ** . EL Nyaba EL Ama Building . New Maadi, Cairo – Egypt.

Mobile: +2-010-********

Email : ac46kb@r.postjobfree.com

Objective:

Seeking for new challenging position where my education background,experiences and skills can be applied and further developed in an environment that encourages teamwork, loyalty and commitment to the ongoing development and success.

Personal Information:

Birth Date: 15th of March 1991 Nationality: Egyptian

Marital status: Single Religion : Moslem

Employment History:

March 2016 - persent

Position : HR Ops Sr Associate Pepsi Cola Egypt

Duties & Responsibilities:

Tracking all the emails for SPA- AMENA- MyHR- HRA email .

Distribution all the requests to the HR admins daily .

Collecting all the requests in tracking sheet and update it daily .

Following up with admins the statutes for every request like termination,promotion,suspension,etc .

Administing MyHR SLA tracker to ensure 95% compliance by HRAs .

Submitting MyHR Scorecard monthly and send it to HR directors and super HRBP .

Sending monthly reports to HR directors and super HRBP .

Handling with the partners in any suggestions or business support .

Recording new hire data on myHR

Implement (Termination – Suspension - Leave of Absence) on myHR

Implement (Promotion – Transferring ) Employees to new positions

Implement changing in payments to employees

Adding/Changing bank accounts

Changing Direct manager to employees

Changing Work locations, Cost Center & CDS

Projects for systems like forms and survey

August 2013 - Feb 2016

Position : Supply chain Coordinator Pepsi Cola Egypt

Duties & Responsibilities:

Monitor, control and manage business operations to call customer about 32 branchs over the country .

Liaise between customer and management to ensure smooth operations delivery.

Ensure compliance with company standards and procedures.

Build and maintain strong customer relationship through regular meetings and communications.

Evaluate current operational performance and provide strategic plan for improvements.

Provide direction and guidance to internal teams to achieve performance targets.

Identify problems in operations process and resolve them in quickly and timely manner.

Providing advice, information and assistance to callers.

Attempting to resolve all enquires on first contact with the caller.

Making sure that all telephone calls are answered promptly. Dealing with a customer’s queries, requests, orders or complaints.

Following up customers by calling them back.

Research required information for callers using available resources.

Record the results of surveys, including the results and complaints

Identifying and escalating priority issues or customer complaints.

Sending emails to clients answering their enquiries.

Taking ownership on all calls and queries.

Making monthly presentation to introduce for the manager.

Dec 2017 – March 2018

Position: Human Resources Analyst (Process Analyst project)

Pepsi Cola Egypt

Create HR process workflows, knowledge guidance

Collect and document of business requirements for project and process improvement/automation efforts

Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined

Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

Identify issues and risks

Bring inconsistencies and problems to the attention of management

Participate in the problem resolution

Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

Prepare incident details for post-mortem incident reviews

Extract reports and provide a high-level analysis of data for review

January 2014 – April 2014

January 2015 _ April 2015

Position: Human Resources Assistant ( Conflict Of Interest Projects ) Pepsi Cola Egypt

Duties & Responsibilities:

Collect data from all factories Pepsi Cola Egypt through messengers .

Sending an e-mail to make sure the number of data with each plant .

Making database include the number of internal and external staff in PepsiCo .

After the completion of a database, the data is sent back to the plants.

Making Presentation explain the achievements of the project .

Sending the documents to the factories with messengers .

Receiving emails from factories confirmed receipt of the models again .

Sending the database and the presentation to Human Resources Manager

January 2013 _ March 2013

Position: Call Centre ( Organizational Health Survey Project) Pepsi Cola Egypt

Duties & Responsibilities:

Making calls for employees to measure their satisfaction for the organization .

Asking employees questions survey and taking the grades on every question .

Sent every survey to head office and direct manager.

Database containing the calls that do daily and send it to hr manager every day .

Making meeting every week to measure the performance and making action plan to continue the project .

January 2012 _ September 2012

Position: Data Entry Banking agncy

Duties & Responsibilities:

prepare, compile and sort documents for data entry

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Update data and delete unnecessary files

Combine and rearrange data from source documents where required

Enter data from source documents into prescribed computer database, files and forms

Transcribe information into required electronic format

Scan documents into document management systems or databases

Check completed work for accuracy

Maintain logbooks or records of activities and tasks

Respond to requests for information and access relevant files

Print information when required

Comply with data integrity and security policies.

Technical Skills:

Certified in (ICDL) From Engineering Cairo University.

Excellent in Excel skills .

Excellent in Powerpoint skills .

Education:

Bsc. Of Faculty of Law, Cairo University. (Year 2011) .

Language skills

Arabic - Mother tongue.

English – fluent in Speaking American accent & Writing and Reading .

Personal Skills:

Interpersonal Skills

Deals effectively with a wide variety of people

Handles conflict successfully

Teamwork Skills

Ability to work effectively in a team setting

Able to motivate team members to greater success

Communication Skills

Speaks persuasively and articulately

Listens carefully and accurately

Computer Skills

Proficient in Microsoft Office, Excel, etc.

Designed and implemented office computer network plan

Analytical and Problem Solving Skills

Skilled at interpreting complex regulations

Ability to quickly analyze a problem and develop an effective response

Adaptability and Flexibility

Able to pinpoint problems and initiate creative solutions

Creative problem solver

Integrative and Lifelong Learning Skills

Ability to learn new skills quickly and accurately

Able to integrate many different skills to achieve success

Contact this candidate