Business Partner Associate Relations

KELLY YOUNG

Powell, OH 614-***-****

*********@*****.*** www.linkedin.com/in/kelly-young-6b792b10

SENIOR BUSINESS PARTNER

Client and employee-oriented, business-minded leader known for ability to foster strong collaborative relationships, drive strategic initiatives, and support company growth and change. PROFESSIONAL EXPERIENCE

ADECCO, Columbus, OH

Associate Relations Advisor (Hybrid) - Contractor at Big Lots June 2024 to October 2024 Support the establishment of an Associate Relations department by managing employee relations cases.

• Developed an investigation report template that was adopted across the Associate Relations team.

• Created SOPs and training materials for the Associate Relations Team and Regional HR Managers, ensuring consistency in investigation process.

CBRE, Columbus, OH

Senior People Business Partner (Remote)- Financial Professional Services Sector 2022 to 2024 Managed effectiveness of HR initiatives and programs for a global team of 500 + employees. Served as HR leader on account and key member on Senior Leadership team collaborating to ensure our employees were supported, valued, and driven to reach full potential. Led and developed Business Partners to support leaders and employees in recruitment, performance management, training, development, and legal risk mitigation.

• Collaborated with senior management to establish a comprehensive talent assessment and succession plan, identifying successors for over 70% of leadership roles

• Partnered with account leaders to implement engagement survey action plans, resulting in 3% score improvement year over year.

• Served on Diversity, Equity, and Inclusion (DEI) committee, publishing monthly newsletters spotlighting employees; consistently achieved 95% +DEI scores engagement survey.

• Collaborated with engineering leadership to foster a culture of technical excellence, driving a 60% increase in certified technicians through a company sponsored training program.

• Led the successful pilot implementation of the Kronos timekeeping system for the account.

• Implemented STAR Interviewing training to reduce first-year turnover in key roles and locations, enhancing the selection process. Developed behavioral-based interview guides, streamlining recruitment and ensuring consistency across all hires.

CBRE, Columbus, OH

Senior People Business Partner (Remote) -On Demand Team 2018 to 2022 Managed HR initiatives and programs for national team of 1000+ employees. Led team of two HR Business Partners and two Administrative Assistants to support leaders with talent management, employee engagement, and performance optimization, while providing guidance on employee relations, workforce planning, and development programs to enhance overall business effectiveness.

• Played a key role in fostering an engaging work culture while swiftly transitioning to a fully remote environment during the COVID-19 crisis. Developed systems to monitor performance for 400 Support Center associates and provided monthly resources to help managers effectively engage remote teams.

• Partnered with leadership to establish a new Mobile Technician team, expanding service capabilities and increasing operational flexibility.

FACILITYSOURCE, Columbus, OH

Senior Human Resources Manager 2017 to 2018

Led a team of two business partners to drive company growth, streamline operational processes, and enhance a culture of excellence, recognition, and engagement. Managed employee benefits, collaborated with payroll for accurate processing, and worked closely with leadership to optimize performance management.

• Initiated programs and processes, helping facilitate growth from 300 to 1000 employees in 2-year period and positioned company for acquisition from CBRE, multi-billion-dollar global company.

• Led project for enhancing benefits program with 401(k) plan.

• Leveraged change management expertise during FacilitySource acquisition by CBRE in 2018, successfully migrating 1K employees to new HRMS system, effectively communicating changes in benefits and processes, and preserving culture. FACILITYSOURCE, Columbus, OH

Human Resources Manager 2016 to 2017

Managed effective implementation of human resources initiatives, policies, and practices.

• Established performance management program, improving efficiency, and mitigating legal risk.

• Implemented engagement committee, coordinating recognition, team-building and fun events.

• Created comprehensive employee handbook, ensuring clarity of policies and mitigating risk.

• Launched recognition program, resulting in earning employee engagement award from CEO. YENKIN-MAJESTIC PAINT CORPORATION, Columbus, OH

Senior Human Resources Generalist 2014 to 2016

Collaborated with leadership to provide comprehensive HR support for a family-owned manufacturing company.

• Partnered with local technical colleges to implement internship program.

• Facilitated transition of HRMS from Paycor to ADP.

• Implemented engagement committee to help foster more engaged culture. PROGRESSIVE MEDICAL (Now Optum), Westerville, OH

Human Resources Generalist 2011 to 2014

Managed recruitment process for 400+ operations team, provided coaching and counseling to leaders on employee relations matters and performance management.

• Supported transition through acquisition by Progressive Enterprises, large holding company. ADDITIONAL RELEVANT EXPERIENCE

PROGRESSIVE MEDICAL (Now Optum), Westerville, OH

Benefits / HRMS Specialist

SKILLS

− Talent Development

− Change Management

− Leadership Skills

− Employee Relations

− Culture and Engagement

− Microsoft Suite

− Various HR Management Systems (ADP, Workday, Kronos, PeopleSoft) EDUCATION

Bachelor of Marketing, Miami University, Oxford, OH

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