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Administrative Assistant Data Entry

St. Peters, Missouri, United States
April 18, 2018

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Melissa A. Allen

***B Angie Drive

St. Peters, Mo 63376


OBJECTIVE: To obtain a challenging position to further my professional growth utilizing my substantial experience and outstanding interpersonal skills in accomplishing objectives and meeting deadlines.


Hickey College, St. Louis, MO, Specialized Associate Degree, Administrative Assistant Program-September 2000-October 2001


Multi-line Telephone

Proficient with Microsoft Office

NLS and WinCMSS System


Communication and Organization

Ability to multi-task and learn and develop new skills



Ops Support Assistant 2 (Team Lead), Citi, O’Fallon, MO

February 2017-Present

Maintain effective work habits to meet department productivity standards and quality standards while keeping miscellaneous time to a minimum.

Assist with special projects.

Assist in training new employees.

Oversee day-to-day operations in Document Collection

Assist in managing the unit in the absence of supervisor(s).

Act as a subject matter expert.

Citibank, N.A., Affiliate Copy/Request Team

Service Processor 2, Citi Records Center, O’Fallon, MO

September 2014-Present

Provide copies to multiple servicers which include documents of Notes, Mortgages, Title Policy’s, Assignments, Modifications, Etc.

Responsible for the CBCO Affiliate inbox and to process orders that are requested by the servicer and to make sure that the files and copies are sent out in a timely manner.

Note verification to make sure that the original note is in the collateral file.

I was VOE Trust Ambassador for my current team in 2015

Service Processor 2, Post Close, Progress Point, O’Fallon, MO

October 2013-September 2014

Responsible for monitoring loans and providing support in locating loans.

Pulling files.

Worked on Document Custody Mortgage Servicing Rights (MSR) high priority project.

Review files and perform multiple loan certifications.

Assist with training and developing new hires, acting as a Subject Matter Expert.

Emmons Title Company, Administrative Assistant, St. Charles, MO

November 2001-October 2013

Receptionist duties, answer incoming calls, greet clients, process orders.

Research property information; provide title commitments to Lenders and Closers.

Perform accounts receivable and follow up on payments, scan documents, maintain fax and copier and data entry.

Proof and update all final documents.

Provide administrative support.


Available upon request

Contact this candidate