Microsoft Office Information Technology

Bernard (Ben) Uko

**** ****** ****** ***** • Richfield, Minnesota 55423 • 612-***-**** • *******@*******.***

EDUCATION

Metropolitan State University, St. Paul, Minnesota

Computer Information Technology, BS (expected May 2019)

Minneapolis Community and Technical College, Minneapolis, Minnesota

Computer Support and Network Administration, AAS (December 2017)

Honors: Minneapolis Community and Technical College Dean’s Honor Roll List

Activities: President - MCTC Student Tech Services; Member - MCTC Computer Club; Office Coordinator - and Homeless; Member - Student African American Brotherhood (SAAB)

Related Coursework: Microsoft Operating Systems, Microsoft Office 2013, Data Communications, Information Technology Concepts, Microcomputer System Maintenance, Infotech Project Management, Programming Logic and Design, Microsoft Network Administration, System Analysis and Design, Cisco Network Administration, Internet Security, LAN Implementation and Management

SOFTWARE AND TECHNICAL SKILLS

Linux, Python/Charm, Ubuntu, Cisco, Microsoft SQL, My SQL, and Microsoft Office

WORK RELATED EXPERIENCE

Free Geek Twin Cities, Minneapolis, Minnesota May 2013 to Present

Volunteer Technical Support

Install new software using problem solving skills to upgrade computers ensuring functional performance

Communicate with community members about the organization to promote services and resources

Execute lessons to other volunteers on how to operate the Free Geek Twin Cities Manual

Tunheim, Bloomington, Minnesota May 2017 to November 2017

IT Help Desk Intern

Installed and Migrated Tunheim company's server

Documented all computer related projects for future reference

Assisted Tunheim employees with their computer repair needs throughout the workday

Authentic International Group of Companies, Brooklyn Park, Minnesota June 2016 to September 2016

IT Contactor/Help Desk Worker

Provided software and hardware repairs at different Twin Cities business locations

Helped consumers with their computer repairs for their home or business needs

Created detailed project plans to ensure effectiveness and efficiency of computer repairs

Assisted walk-in customers with other computer related issues

Minnesota Community and Technical College, Minneapolis, Minnesota January 2015 to December 2017

Volunteer Technical Support

Scanned computers for viruses and installed new software to upgrade computers to ensure functional performance

Oversaw IT technicians in installing, repairing, and maintaining workstations

Communicated with Minneapolis Community Technical College students regarding their computer concerns

Cleaned and organized the computer shop using organizational and administrative skills

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