Manager Project

Bruno Henrique do Amaral Santi

Brazilian / Single / 34 years old

E-mail: ********@*****.***

Mobile: +55 41 – 9 88531671

EDUCATION

Bachelor in Electrical Engineering at Positivo University / Brazil 2001 – 2005 – Curitiba – PR Post-graduation degree in Project Management at FAE Business School / Brazil 2011 – 2013 – Curitiba – PR LANGUAGE

Portuguese – Native language

English – Phil Young`s English School.

COURSES

Project Management – Risk Management (Norway)

BaL (Became a Leader) modules 1 & 2 (Brazil)

Scotwork – Negotiation skills (Brazil)

ITIL Foundations (Brazil)

Cisco Networking Academy (Brazil)

CERTIFICATES

Project Management Professional (PMP) November 2013 – Curitiba – PR- Renewed in November / 2016 IBM ISS Site Protector 6 Installation & Administration IBM ISS Site Protector 6 Advanced

Cisco Certified Network Associate - CCNA

Extreme Networks Associate - ENA

PROFESSIONAL EXPERIENCE

Cognizant December 2016 – Now

IT Manager – ITO & SAP

IT Manager, acting in the segments of Energy & Utilities:

• Team and resource management, ERP SAP and IT Infrastructure;

• Develop requirements, outlines, budgets, and schedulers for IT projects;

• Selecting appropriate vendors and developing partnership according to the company strategy;

• Preserve assets, information security and control structures, in accordance with ITIL best practices;

• Operational interface between IT and customers in the region, following the IT governance; Main Projects:

• Development of a new Brazilian Service Desk team, based in Budapest – Hungary, to support Brazilian users;

• Contractual renegotiation with service providers (maintenance contracts, mobile phone and fixed phones, software licenses, etc.) Results:

Success in Service Desk implementation, by reducing the operational costs and improving the quality of the service, SLA always achieved and reduced number of customer escalations;

Average of 20% of reduction of monthly IT costs; Bruno Henrique do Amaral Santi

Brazilian / Single / 34 years old

E-mail: ********@*****.***

Mobile: +55 41 – 9 88531671

Aker Solutions do Brasil Ltda. July / 2009 – December / 2016 Project Manager

Responsible for preparing and managing implementation of the IT infrastructure and applications, according to project baselines

(scope, timeline and budget), following PMI best practices: Projects:

IT Infrastructure for an office in Rio das Ostras – RJ May 2010 – September 2010

LAN Refresh (Cisco) June 2010 – October 2010

Telephony refresh (Cisco) June 2010 – June 2012

Server virtualization (HP / VMware) May 2012 – Janeiro 2014

IT Infrastructure for an office in Pennsylvania – EUA December 2012 – April 2013

IT Infrastructure for an office in Rio de Janeiro – RJ January 2013 – July 2013

IT Infrastructure for a new factory in São José dos Pinhais – PR June 2013 – May 2016

IT Infrastructure for a new factory in Macaé – RJ June 2013 – April 2016

SAP new plant June 2016 – July 2016

IT Infrastructure Coordinator

Responsible to manage the IT infrastructure team;

Maintain the IT infrastructure, in accordance to the SLA;

Responsible to create the budget and control the monthly charges;

Hire new IT suppliers and services;

Responsible to provide trainings to the IT teams; IT Key Account Manager

Operational interface between IT and customers in the region;

Support the business growth by providing IT services and bridging business and IT in the region;

Responsible for information, communication and being the point of escalation between business and IT;

Increase the IT knowledge with the regional customers and business knowledge in the IT organization Siemens Enterprise Communications April 2006 – July 2009 IT Analyst

Responsible for implementing IT network in different customers with different technologies.

Installation and maintenance of Siemens PBX

Part of the Siemens Network Security Team during a project at HSBC Bank Damovo do Brasil May 2005 – April 2006

IT Analyst

Responsible for implementing IT network in different customers with different technologies

Installation and maintenance of Ericsson MD110 PBX Bruno Henrique do Amaral Santi

Brazilian / Single / 34 years old

E-mail: ********@*****.***

Mobile: +55 41 – 9 88531671

IMPSAT March 2004 – May 2005

Trainee (Sales and Project departments)

Responsible for small network projects

Responsible to create technical proposals

07th March 2018

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