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Customer Service Home Health

Mobile, Alabama, United States
April 18, 2018

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Verna W. Gardner

**** *** *****

Saraland, AL ***71

Cell: 251-***-****


To obtain a position where my medical office experiences and capabilities will be of value to a Medical Provider. To identify and resolve the challenges that exists from the changes in healthcare and to expand my knowledge base as part of a successful team. I am also interested in other job opportunities outside the medical field.

Summary of Qualifications:

- Medical Office Professional

- Proficient in office Accounting and Administration

- Proficient with Excel

- Experienced with various computer platforms

- Excellent Communications Skills

- Type 80 Words per Minute

- Avid learner of new skills

- Dedicated, Loyal Employee

- Notary

- Team player


Secretary IV October 2006 to present

University of South Alabama Hospitals

Anesthesia Department

-Administrative Secretary to the Director of Anesthesia

-Manage monthly payroll processing

-Process Accounts Payable invoices for Anesthesia staff

-Develop staff schedules

-Selected to be Secretary for the Rapid Response Committee

-Manage and Procure office and medical supplies

-Manage employee credentialing process

-Create and review productivity and financial reports

-Direct Pays and Travel arrangements

Book keeper/Accountant

Bent & Dent Grocery

Performed Book keeping and accounting services including:

-Payroll processing

-Accounts Receivable

-Billing and Collections

-Accounts Payable Reconciliation

-Monthly financial reports


Verna W. Gardner pg 2

Branch Operations Coordinator

Midsouth Home Health

-Supervised 4 employees

-Managed new patient registration including referral, insurance verification, patient data input, documentation management and prior authorization

-Created and reviewed A/R reports

-Coordinated medical delivery schedule

-Trained employees on new and modified processes and procedures

-Worked with Sr. Management to develop and implement a streamlined admissions process

-Selected to function as General Manager in the absence of the General Manager

Business Office Manager

Amedisys Home Health

-Supervised and evaluated all non-clinical administrative staff

-Responsible for planning, directing and controlling the billing and office support functions

-Created a review procedure for data entry and claims which reduced claim denials by 20%

Office Administrator

PSA Healthcare

-Performed patient intake functions

-Managed documentation required for billing

-Negotiated pricing for patient care

-Trained new personnel

-Reconciled daily census report

Patient Intake Coordinator

Protocare/Abbey Infusion Services

-Performed patient intake functions

-Worked with Sr. Management to develop and implement a documentation management process

-Negotiated patient treatment case rates with Case Managers

-Ensured that patients received excellent customer service

-Identified and presented cost saving opportunities to management

-Selected by my Director to oversee the assimilation of patient records from an acquired company

-Trained all administrative personnel

Awards and Acknowledgements:

-Most improved Business Office, Amedisys Home Health

-Above and Beyond Award for Superior Customer Service, Protocare

References available

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