STATE GOVERNMENT MANAGEMENT

QUALIFICATIONS PROFILE

Dynamic, self-motivated, and detail-oriented professional, offering hands-on experience in public and employee relations and policies and regulations enforcement within private and government sectors; backed by expertise in evaluating carrier tax records, operations, and various documents. Adept at training and supervising staff to ensure seamless operational workflow toward the achievement of organizational set-forth objectives. Equipped with exceptional verbal and written communication skills essential in establishing long-term relationships with colleagues and individuals of diverse cultures and backgrounds.

AREAS OF EXPERTISE

Data Collection and Analysis Financial Evaluation Customer Service Regulatory Compliance

Staff Training and Supervision Cross-functional Collaboration

PROFESSIONAL EXPERIENCE

Oregon Department of Transportation (ODOT), Salem, OR

Permit Analyst 2009–2012 and 2012–Present

úImpart knowledge to carriers and evaluate their status in accordance with current rules and guidelines of the Oregon Department of Transportation (ODOT)

úTake charge of collecting payment and processing the Oregon International Fuel Tax Agreement (IFTA) tax reports

úPreside over training and educate carriers regarding the state and federal policies and laws

úFulfill various tasks such as granting authority to carriers, suspending and activating accounts, and awarding federal and state-based registration

úKeenly examine accounts and render suggestions on what sanctions are needed to be taken as per carrier actions

úAssist carriers in utilizing the online program for filing IFTA and W/M tax reports as well as in adding registration and various functions

úProvide assistance on compatibility issue resolution, password resets, and security protocols adjustments as well as offer direction on how to utilize the website properly

úExecute thorough examination of mainframe changes caused by the House bills

Career Highlights

Earned distinction for customer service achievement from a motor carrier newsletter and awarded Driving Force award

Received fast-track promotion in a span of two years from permit analyst to employee trainer

Conducted staff orientation regarding proper configuration of Microsoft Excel spreadsheet, thus enabling sending of requested information to ODOT

Served as the founding member of the ODOT Diversity Action Team

Compliance Specialist 2 2012

úHeld responsibility in auditing House Hold Goods accounts to identify inaccuracies and rule infractions through keen evaluation of carriers records

úEnforced sanctions and penalties to movers in accordance with findings and analysis

úDeveloped processes for requested updates on movers’ charges for rates and supplies

úParticipated in public hearings and recorded and investigated complaints presented by the public

úDrafted and updated letters and forms declaring suspensions and deficiencies

Allstate Insurance, Salem, OR

Customer Service 2007–2009

úDiligently answered client calls and keenly examined accounts ensuring current appropriate policy and provided additional guidelines for better coverage of life events

úObserved strict compliance with the Oregon and Federal law in issuing and drafting policies

úAssumed accountability in interpreting federal, state, and company procedures

úKeenly administered huge cash amounts based on Allstate's current fee and premium scale

Chemeketa Community College, Salem, OR

Building Supervisor Work Study Staff Coordinator

úRendered keen supervision and supported evening staff regarding the equipment rents, enforcement of building maintenance, safety, and policy

úExhibited paramount efforts in maintaining equipment as well as in closing of building in the evening

úFacilitated examination to absent teachers and issued time for work study students for class equipment maintenance

úEfficiently evaluated work applications and maintained active involvement in hiring of students, formulating work schedule, drafting performance reviews, and settling disputes and complaints from staff

EDUCATION

Associate of Science in General Studies

Chemeketa Community College, Salem, OR

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