IT

*** * ******* *** **** AZ *****

602-***-**** m ********@*****.***

M ichael L. Smith

Qualification

Highlights

18+ years application support

Resolve or escalate issues, working with other support departments

Log every case using ticketing system(s)

Update Wiki with problem resolutions for future reference

Integrate help desk and Wiki systems

Provide employee training on internal systems

Provide application training to clients

Implement and administer cloud backup solutions

Implement and administer e-Commerce solution

Deploy system images to in-house systems

Deploy server and cloud-based VMs

Skills

Deploy Oracle VirtualBox VMs

Linux Installation

Windows Deployment

Windows Server Administration

MS Office Suite Support

MS Outlook Setup/Support

G-Suite Support

Small Network Design/Implementation

Antimalware Consumer/Enterprise

Training

Carbonite Cloud Backup Training

Quickbooks Setup / Support

Kyocera Fleet Services Implementation /

Training

Custom Application Setup / Support

Remote Support Solutions (LogMeIn,

ConnectWise, TeamViewer, Simple-Help)

Specialized Computer Setup

Data Destruction

XHTML / CSS

Knowledge of HIPAA & PCI Compliance

Establish Wholesale Accounts

Establish OEM Vendor Partnerships

Microsoft Teams Design

E-Automate (ERP) Usage

Professional

Experience

Laserfax - Phoenix, AZ 2017 - Present

Helpdesk, Remote IT Support, Network Troubleshooting, Print Server Diagnostics, Technician, IP Phone Management, Computer Inventory Management

20+ Kyocera Certifications (Technology Solutions) JM Steno - Phoenix, AZ 2000 - 2017

Software Specialist, Software Trainer, Network Admin, Purchasing Manager, Computer Sales & Service

Three-time guest speaker at the Arizona Court Reporters Association: 2003, 2008, 2014

Education Valley View High School - Diploma

High Tech Institute - Associates Degree in Information Technology Graduated September of 2000.

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