Mohamed Idris K

E-mail: ac46g2@r.postjobfree.com Mobile No : +91-990-**-**-***

OBJECTIVE

An IT Professional with 14 years of IT Infrastructure Support & Administration experience, specializing in the IT implementation & management. Have core competencies in Windows & Virtualization. Capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills.

CAREER SUMMARY

Having around 9+ years of experience in IT involving IT Infrastructure Support & Administration.

Skilled at handling Installation, Configuration, Administration, Trouble Shooting, Performance Tuning, Backup and Recovery of Software Products with Red hat, Microsoft, EMC, VMware, Symantec, XenApp & Cisco.

Hands on experience in Windows & Linux Server Management.

In depth knowledge and understanding of Server range products like IBM, Compaq, HP servers and Storage’s devices.

Have effectively handled numerous projects in System administration in different time zone regions with ITIL Process

Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information systems management.

Having around 3+ years of experience in IT involving Web Application security, Vulnerability.

Assessment & Penetration Testing (VAPT), System security testing, and functional testing.

Knowledge on Network Vulnerability Assessment and Penetration Testing (VA/PT)

Perform ethical hacks to assess the vulnerabilities of application, Internet and/or Intranet connected systems, networks, and applications including Windows, Linux operating systems.

Conducted manual web application penetration testing of web applications which included assessment of production environment.

Experience in tools such as Cisco ESA &WSA proxy and Tenable Nessus tool for network vulnerability scanning / penetration testing.

Generate and present reports on security vulnerabilities to stake holders.

Excellent Time Management skills, Self-Starter with the ability to work under pressure, self-motivated, quick learner, team player.

EXPERIENCE DETAILS

Dec ‘12 – Nov ’17 IT Infra. Engr. / IT Consultant P3 / System Admin

Yanbu Aramco Sinopec REFinery, YASREF – GITCO (Dec ’14 to Nov ‘17)

Capgemini India Pvt. Ltd – Bangalore (Dec’12 to Dec ’14)

Nov ‘06 – Dec ’12 Specialist - Server Support / Senior System Administrator

IBM India Pvt. Ltd – Bangalore (Feb’11 – Nov’12)

ETA Star Groups - Dubai / Bangalore (Apr’07 – Feb’11)

Redington (I) Ltd. – Bangalore (Nov’06 – Apr’07)

June’ 02 - 0ct’06 Customer support engineer

Genuine Info tech Solutions, Trichy.

Jamal Mohamed College, Trichy.

ACADEMIC & CERTIFICATIONS

B.Sc. Computer Science - 2002

MBA – HR– 2006

MCP - 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment

MCP - 70-270: Installing, Configuring, and Administering Microsoft Windows XP Prof.

MCP - 70-243: Administering and Deploying System Center 2012 Configuration Manager

VCAD510 – VMware Certified Associate – Data Center Virtualization.

TECHNICAL SKILL SET

Platform & Technologies : Windows 2008 / 2012 R2, Hyper-V, Active Directory, MS Exchange / Office 365

Vmware vSphere ESXi 5.x

Vulnerability Scanner : Nessus

Penetration testing : Wireshark

Email & Web Security : Cisco ESA C390 & WSA S390

Network Monitoring : Wireshark

Servers & Devices : HPBL460c Gen9 Blades – HP C7000, IBM Bladecenter, IBX X Series

Backup & Storage Devices : EMC DD2500, EMC VNX5500 & VNX5800, HP 3PAR

Load Balancer : Citrix NetScaler 11500

Tape Library : HP MSL 2024Tape Library.

ORGANISATIONAL DETAILS

System Administrator – (Dec 2014 to Nov 2017)

Yanbu Aramco Sinopec Refinery - YASREF – GITCO

Roles & Responsibilities:

IT Infra Support:

Administrating and Managing HP Gen9 Blades – HP C7000.

Administrating the physical & virtual boxes in Production & Non-Production and managing healthy.

Administrating Active Directory

Administrating & Managing the Exchange 2013 issues.

Monitoring the health check in critical production boxes and fine tuning the performance issues.

Administrating and managing SAN storage boxes - EMC VNX 5500 & VNX5800.

Manage EMC Data Domain 2500, troubleshooting the backup issues mixed Windows & Linux Boxes.

Maintain scheduling the storage policies on EMC DD & HP TAPE Library, Restoring the data on requests.

Administrating & Managing the Citrix NetScaler XenApp.

Administrating SCOM/SCCM managing Deployments, Reports, Task Sequence, Software updates, Policies.

Troubleshoot Windows Server 2008 /2012 R2 Server related issues

Coordinating with all stakeholders including client IT Infrastructure, multiple vendors, to expedite diagnosis and drive the issues to resolutions

Designing & Implementation of New ideas & technologies to upgrade the Infrastructure based on the client requirement.

Vulnerability Support:

Handling with SOC team to perform Vulnerability assessment & penetration testing (VAPT) for networks and systems

Handled on Vulnerability Assessment and Penetration Testing (VAPT) in accordance with OWASP Top 10 for various applications

Vulnerability assessment of networks and systems using various tools like Nessus and Wireshark

Perform targeted scans and manual investigation to validate vulnerabilities

Identify and validate vulnerabilities for network and web applications

Conducting proactive security assessments as best practice to ensure any changes to the internet facing infrastructure do not increase the risk

External and internal infrastructure penetration testing

Preparation of VAPT plan and report documentation

Provide technical analysis of each and every vulnerability detected and also provide feedback on closing these vulnerabilities including any references

Remote monitoring of networks systems and application, vulnerability scanning

AntiVirus Support:-

Handling Security Operation Centre (SOC) team for Endpoint Technologies.

Extensive knowledge working on Endpoint Security product

Daily monitoring of Threat events.

Maintaining Compliance reporting.

Installing, configuring and handling Antivirus console servers.

Performing administrative operations and maintaining activities.

Troubleshooting of errors with the Anti-Virus product and remediating of customer virus incidents.

Engage relevant service delivery teams as required.

Develop, implement and maintain processes and procedures as required for the Anti-Virus Management team.

Review Anti-Virus policies and configuration on a regular basis.

Liaise with other technical areas and anti-virus vendors where necessary to ensure customer reported problems are resolved to customer satisfaction.

Preparation of Reports (Weekly/Monthly etc…)

Managing the policies and queries.

Coordinating with the teams (Onsite and Offshore) for any kind of issues.

Cisco Support

WSA - Proxy Support

Handling the URL Filtering.

Troubleshooting the proxy.pac issues and all kind of URL issues.

Managing the Policy and Category management.

Performing the proxy server health check.

Wireshark and tcp dump analysis for troubleshooting the issues.

Cisco ESA Support

Managing the hosted email security for Cisco ESA.

Designing, Controlling outbound messages through DLP, email encryption.

Tracking the web Interaction

Creating and Maintaining the policies for attachment, antispam, content filtering and Good sender list.

Troubleshooting all kind of Mail delivery issues, false positive spam issues, queue management, TLS encryption and quarantined e-mails.

Configuring the reports and mail alert.

Upgrading the Email security appliance and servers.

IT Infrastructure Consultant (P3) – (Dec 2012 to Dec 2014)

Capgemini India Pvt Ltd.

Project – IBX Datacenter Operations, Stockholm-Sweden & US / Canada Datacenter Operation.

Roles:

Delivering the support to the client through ITIL process.

Active Directory users and groups management.

Implementation and administrator of DNS,DHCP and DFS

Installing and configuring RAID

Remotely managing Dell, IBM & Hp Blade centers and Troubleshooting the server related issues

Bluecoat Firewall users and group management

VMWARE

Working on Priority1 (P1) issues within SLA in different region Datacenters.

Handling VMware new physical/virtual server builds & other Vm related issues.

Troubleshooting Windows cluster severs & cluster re-balancing.

Built virtual machines using scripts & Templates as per customer demands.

Server Fine tuning & performance optimization.

Creating & Managing VMFS / VMDK partitions, Migration activities include (Cold & Cloning Migration).

Taking Snap shot of Virtual Machines (for backup & testing purposes), Using VMotion, Cloning of Virtual Machines, Creating New Virtual Switches, New Port Groups etc.

Monitoring the performance of VM's & ESX Host (CPU, RAM, HDD utilization).

Responsible for sever commissioning / decommissioning in the enterprise environment.

Responsible for weekly & monthly projects tracking of remote maintenance of servers & vendor involvement as when required.

Windows Administrator (Feb 2011 – To Nov 2012)

IBM India Pvt. Ltd – WDC

Project - Supporting IBM Australia / NewZealand / UK / US projects which include BHP Billiton, Westpac Banking Corp, Qantas, JLL and other IBM Clients.

Roles:

Delivering the support to the client through Incident / Problem / Change Management process.

Delivering the support through adhoc request

Managing 10+ technical support members team which is responsible for infrastructure service on MS Windows / VMware technology

Working on Sev1 critical cases which involves bridge calls with teams from different international locations

Coordinating and working on RCA with team.

Responsible for the day to day operation of large windows/VMware environment.

Troubleshooting & debugging issues related to Windows 2003/2008 & Storage products. IBM/Hp SAN’s

Updating servers with latest service packs and hot fixes.

Creating standard process for activity which is being performed

Active Directory users and groups management.

Remotely managing Dell, IBM & HP Blade centers and Troubleshooting the server related issues

Installing, Administrating & Level 1 Trouble shooting in Citrix XenApp

Commissioning and Decommissioning the servers as per process

Senior System Administrator (Apr 2007 – To Feb 2011)

ETA Star Group - Bangalore

SERVER Roles

Managing technical support team Microsoft windows technology

Updating servers with latest service packs and hot fixes.

Troubleshooting Active Directory Users Problem

Creating standard process for group policy deployment

Active Directory users and groups management.

Implementation and administrator of DNS,DHCP and DFS

Installing and configuring RAID

Managing and Troubleshooting Computer Hardware and Operating system related issues

Configuring POP3 and SMTP Mail client(Windows mail, Outlook Express, MS-outlook)

AV Roles

Configuration & Trouble Shooting of Symantec /Mcafee and it’s all clients.

Customizing the Server and Client Tasks on regular basis

Preparation of Reports according to the management requirement

Managing the policies and queries

Supporting the manageable / un manageable issues, Repository Issues, Agent & Endpoint related issues

Additional Roles

Maintaining IBM Desktops and Servers(Think Centre & IBM X Series Servers 3400, 3200)

Maintaining software’s Tally-ERP, TDS, Solus Access, Intercom Logs

Monitoring Tools Net Monitoring, Monit for Windows and Linux

Responsible for design, configuration, testing and implementation of Network IT Solutions as per company requirement.

Perform routine network maintenance checks as well as configuring the manageable & non manageable printers, copiers, and other miscellaneous network equipment’s.

PERSONAL DETAILS

Passport Number : K2716599

Date of Issue : 24-01-2013

Date of Expire : 23-01-2023

Date of Birth : 6th May 1982

Present Address : Bangalore

India

Permanent Address : 66 Keela Kosa Street,

Beemanagar,

Trichy – 620 001.

Tamil Nadu, India

Contact this candidate