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Active Directory Support

Location:
Omaha, Nebraska, United States
Posted:
April 20, 2018

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Resume:

GREGORY V. MCGLOTHEN

Houston, TX *****

424-***-****

ac468f@r.postjobfree.com

PROFESSIONAL SUMMARY

A professional Mainframe Z/OS Data Security Support Analyst with over 10 years System Support and Application experience. Excellent troubleshooting, configuring and managing system network ability. 17 year’s experience in IBM mainframe operations, RACF, Top Secret and DB2 security administrator. Background also includes proven management skills with 5 years IT supervisory experience, support of various hardware and software applications along with a successful record of accomplishment of handling multiple projects.

PROFESSIONAL EXPERIENCE

First Data / Diversant, NE 11/17 – 02/18 (Contract)

Mainframe z/OS System Information Security Analyst

Rresponsible for entering IDs into various systems that allow to have proper access

Creating and modifying user ids on various applications (including Active Directory, MS Exchange, Mainframe, UNIX, Tandem, Oracle)

Manually keying this info, tracking info in spreadsheets(Excel) and following protocol while doing so.

Ability to work a rotating on-call schedule (non-standard work hours)

Self-motivated and ability to work independently

Maintaining professional relationships across the enterprise

Maintains integrity and confidentiality of client information by ensuring appropriate standards are in compliance with department standards and procedures

Maintains the information security environment and reports security violations

Provision access to Mainframe systems using RACF and TopSecret

Provide audit information and remediation to internal/external auditors

Redesign and improve existing processes

Automation of provisioning and workflow efficiencies

Ability to see patterns, past trends, and situations and apply learned concepts to recognize and resolve issues

Ability to handle problems and daily workload with little assistance

Ability to deal effectively with change and work constructively under stress

Co-ordinate and complete a global distributed user access review

Work with the various system administrators to remediate any problem accounts that are identified by the access review data

SABIC / Sullivan & Cogliano Houston, TX 05/16 – 08/16 (Project)

Mainframe z/OS Systems Engineer Analyst – Remote work

Full CA suite of software packages, IAM, IDMS, RACF, Z/OS software support etc.

IPL and HMC operations

Maintain and document batch jobs that support the tape management system (TMS)

Ability to work a rotating on-call schedule (non-standard work hours)

Self-motivated and ability to work independently

Maintaining professional relationships across the enterprise

Highly developed listening and comprehension skills to interpret technical concepts, procedures & issues

Resolve abnormal terminations

Execute re-runs as requested and restart jobs according to operation procedures and documentation

Working with LRS, DRS, VPS and JES2 printer configurations

Provide input to Capacity Management about resources required to meet service levels

Provide notification of batch data set contention to the user via TSO

Where appropriate, provide technical assistance to correct incidents and errors in production JCL

Monitoring and basic day to day Activities

Monitor, correct, escalate for system related issues

IBM Z11 mainframe (IMS, TSO, ISPF, JCL, MVS, CICS, DB2, MQ series, IDMS

Review and resolve tickets using service now

TT-Data / State farm Account, Dallas, TX 05/15 – 12/15 (Contract)

Mainframe z/OS Data Security Support Analyst

Mainframe RACF and IAM administration for user and provisioning

Support access provisioning, de-provisioning and resolve all access issues on mainframe

Security analyst for multiple projects at the same time.

Audit & compliance clean-up issues for multiple projects

Good documentation skills (technical documentation in knowledge base)

Ability to work a rotating on-call schedule (non-standard work hours)

Weekly conference call with project manager and team.

Self-motivated and ability to work independently

Developing and maintaining professional relationships across the client enterprise

Highly developed listening and comprehension skills to interpret technical concepts, procedures & issues

Provide account management support across multiple platforms and applications RACF, DB2, AD

Develop and implement database security strategies SLA regulations and policies and best practices

Vanguard Administrator/z Secure support and identity management and security administration

When appropriate, coordinate database administration duties with systems, network, DBA’s

Review logs for intrusion and remediation actions

IBM Z12 mainframe (IMS, TSO, ISPF, JCL, MVS, CICS, RACF, DLP, DB2, SOC2, MQ series, IDMS

Review and resolve tickets using remedy, share point, people soft

Wipro / CHI Account, Louisville, KY 05/13 – 09/14 (Contract)

Data Center Infrastructure Support Analyst

Host provisioning, rules and permissions

Created user accounts within Windows Active Directory, IAM, RACF for Mainframe

Role base access control system

Configured, created and Set-up Lotus Notes, REGP, EMC2 accounts for clients

Created personal share folders for all employees on a Windows Domain Controller

Operating system installation and customization using IBM server Pac process

Monitor batch production jobs and job schedulers, print queue management and production problems by identifying and reporting.

Worked in all areas of data processing operations master console, production control, printer room, tape drive and distribution.

Operations Analyst support the operations staff 24 X 7 365. Work Monday thru Friday and are available in an on- call rotation including weekends and holidays.

Fix and provide support for failed jobs, move new jobs into production, develop and/or modify existing or new FTP processes

Resolve task, incident tickets, and user request. Required to have connectivity from home to support the account.

JCL, FTP, EOS reports, CMS, MVS, DASD, Data Sets, RACF, TSO

Siemens Quarterly SUT Requirements, CA-7, ZEKE, Invasion, Siemens production and Test Day end Processing

BMC Remedy 7.1, Microsoft Office, MOVIT Product and IP Switch (FTP), Scripting

IBM Z10 Mainframe Support, Z/OS, CICS Data base, Server farm HP, Dell, Kronos and IBM server

Windows 7 / XP/ Vista / Microsoft office suite 2007and 2010, Cerner, McKesson, Meditech

LAN/Wan, Citrix, Remedy, Service now, SCCM, VPN, TCP/IP, VOIP, Outlook, Lync

Peak Systems, New York, NY 02/09 – 05/13 (Project Work)

Dell / HP Support Technician Lead / Helpdesk / Desktop

Southern California point of contact for varies clients for peak systems Diebold, Chase Bank, Burlington coat factory, Dell computers, HP computers, Morgan Stanley / Smith Barney, School First Credit Union.

Manage team of 5-25 computer technician

Upgrade ATM’s machine with new hardware, software, CMS, imaging and configuration

In-stall and replace old POS systems, Toshiba CHEC and Toshiba IBM4690

Communication protocol between POS and Serial/Ethernet

Register, Till, Cash drawer

Integration of payment device with POS application

Researches and resolves hardware and software application problems

Provide detailed daily status reports on daily/weekly basis

Manage large scale Windows 7 refresh/deployment both desktop and laptop platforms

Manage service levels to made sure to be met

Perform quality control check to ensure successful migration and application load

Verify resources in advance and confirm resources with the site

Verification of user assigned assets

Verify asset availability and ensure the centers can meet schedule

Create and set-up asset management software for site and location of asset hardware

Develop contingency plans for alternate and backup resources.

Physical collection of assets inventory

Windows 7 / XP/ Vista / Microsoft office suite 2007and,2010

LAN/Wan, Citrix, Remedy, SCCM, VPN, TCP/IP, Java, HP Web JetAdmin, Web-logic, Outlook

KOHLS, San Bernardino, CA 10/10 – 12/10 (Seasonal Project)

Production Support Analyst / Help Desk

Troubleshoot, diagnose and resolve systems issues pertaining to software, workstations, and printers.

Install, set-up, configure, RF, upgrade workstations printers to network and application.

Providing proprietary software application support for RF units.

Perform problem resolution for abended Database jobs, problem orders, system problem, and power outage.

Setting up email accounts

Created user accounts within Windows Active Directory and RACF for Mainframe

Z/OS, Z11, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, IDMS, CA-7, ESP, OMEGAMON, ISDN, T1, PBX, SNA

Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, AS/400, Unix, Active Directory, UPS power system, Citrix, Lan /Wan

SQL/NT/Win7/Xp/servers, VOIP, Lan/Wan, Web-logic, Citrix, Remedy, SCCM, Lotus Notes, Sharepoint

CompuCom onsite at HealthNet, Woodland Hills, CA 08/10- 09/10 (Special Project)

Desktop / Helpdesk Support Technician Lead

Manage team of 6-10 computer technician

System setup/installation

Deployment/troubleshooting

Software setup and network mapping verification

System deployment including configuration and HP printer

Win7/Xp, NT Server, Active Directory, Java, HP Web JetAdmin, Citrix, Lan /Wan

WellPoint / Dell Team, Newbury Park, CA 04/09 – 06/10 (Contract)

Field Services Technician / Help Desk

Contributes to overall meeting or exceeding local service level agreements in area of responsibility.

Troubleshoot basic network, software, printing problems and remote access using dameware

Actively resolves Enterprise Request for HP Service Manager Ticketing System

Support basic tech work including new employee desktop deploys, lease returns, delivery of equipment

Configure computers, install software, hardware troubleshoots desktops, notebooks, PDA and printers

Working knowledge of Windows Server, Windows XP Professional, and Office 2007 Professional.

BlackBerry Enterprise Server / Rim

Microsoft Win7/Xp, NT Server, Active Directory, VOIP, Citrix, HP Jetdirect, Web-logic, Lan /Wan, SCCM, TCP/IP, DHCP

MVS/ESA, ES9000, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, IDMS, Java, DLP, CA-7, OMEGAMON

Kaiser Permanente Corona, California 03/07- 03/09 (Contract)

Sr. Security Information Analyst / IT IDC Coordinator

Host provisioning, rules and permissions

Created user accounts within Windows Active Directory, RACF for Mainframe

Role base access control system

Audit & Compliance

Configured, created and Set-up Lotus Notes, REGP, EMC2 accounts for clients

Maintained and upgraded IBM RACF, CA-ACF2

Created personal share folders for all employees on a Windows Domain Controller

Troubleshooting client network access related to Windows 2000 Domain, IBM mainframe and Lotus Notes 5.03

Demonstrated knowledge of applications software, Active Directory, Lan/Wan concepts, operation systems and hardware.

Configure Win00/Xp, NT Server, Active Directory, Citrix, Lan /Wan, TCP/IP, DHCP and Set-up Lotus Notes accounts for clients

Troubleshoot network login issues, reset passwords for RACF

Work with NSA (National Security Administration) to coordinate user application access

Application Support wide area network, added users to shared drive access

Z/OS, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, IDMS, CA-7, OMEGAMON, ISDN, T1, PBX, SNA

V3Systems (Software Company) Charlotte, North Carolina 09/00-03/07

System Analyst / Software Specialist (On site for Eagle Global Logistics for Compaq CTO Division in Houston)

Responsibilities included technical support applicable to distribution and warehouse management systems encompassing servers, conveyer control systems, production, inventory, shipping, PBX, and RF network – 802.11 (on-call 24/7).

Troubleshoot, diagnose and resolve inventory control systems issues pertaining to software, workstations, and printers.

Batch processing using CA-ESP and CA-7 with ISPF Menus and Panels Interface

Editing and modifying stored procedures utilizing C++ object-oriented design function in conjunction with SQL database Setup and host provisioning application user id’s on the network platforms. Monitoring security logs and reports.

Role base access control system

Troubleshoot, diagnose and resolve inventory control systems issues pertaining to software, workstations, and printers.

Utilized Loftware application for managing multiple warehouse Zebra high-speed printers.

Perform problem resolution for abended Database jobs, problem orders, system problem, and power outage.

Write, modify, and debug database specific SQL and PL/SQL queries

Perform system and data base administration training, security, disaster recovery.

Install, set-up, configure, upgrade workstations printers to network and application software using APSS software.

Managed various projects to improve the database and software administration function.

MVS/ESA, ES9000, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, IDMS, CA-7, ESP, OMEGAMON, ISDN, T1, SNA

Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, AS/400, Unix, Active Directory, UPS power system, Citrix, Lan /Wan, Siemens PBX, TCP/IP, IPX, AIX, Wins, DNS, DHCP, RAID, MS word/excel, Web-logic, Enterprise Mgr, Compass, Icon, Crystal Reports, HTML, APSS, EDI, ASP, OLAP, FTP, NFS, NTP, Java, IDX, Loftware, Visual Basic, Visio, FoxPro, Telnet, VT220 terminals, VNC, PC Anywhere.

Albertson’s (Distribution Center) Katy, Texas 03/00-09/00

IT Supervisor

Hands-on supervisor, Manage staff of 8–10 employees on-call 24/7.

Supervisor over mainframe computer room, Helpdesk support, Telecommunication and mail room.

Oversee all new and replacement software and hardware upgrades.

Managed planning of new data and voice line cabling in both data center and division offices.

Setup and creating network access accounts for new users for mainframe, PC, PBX and E-mail logon.

DOS, Win95/98, Win NT, Novell, TCP/IP, DHCP, Symbol RF, Access, Outlook, Procom, Order entry, Card key systems.

MVS/ESA, OS390, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, IDMS, Control-M, OMEGAMON, ISDN, T1, SNA

CenturyTel, Monroe, Louisiana 04/99 -11/99

Network Analyst (Contract)

Manage staff of 12 employees, Responsible for planning, installing and maintaining all data communication hardware components, including but not limited to: Modems, multiplexers, protocol converters, security devices, ups system, network monitoring systems.

Serve as a technical resource for the help desk and any other group or department in need of data network services.

Develop network procedures to guide the performance of help desk, computer operations and other network services personnel.

Set up and configure Cisco Router, Hub, Switches, VPS, HP Open view lasers printer and print server to the network and POS.

WIN95/98, WIN NT, IBM 3090, TN3270, Novell, SAR OS/2, JOBTRAC, HP Jetdirect, UNIX, VM, NETWARE, PCL, TCP/IP, IDX, AIX, TOKEN RING, ETHERNET, GroupWise, DHCP, ISDN, T-1, FRAME RELAY.

CompUSA, Inc. /IBM, Dallas, Texas 8/98-4/99

Partner Support Analyst / Helpdesk (Contract)

Responsible for providing second level support for CompUSA Systems. Analyze difficult issues and determined appropriate solutions.

Coordinate other Information System Groups (i.e. Programming, Systems Development, etc.) to expedite problem resolution.

Update and maintain specific events in call tracking database while assigned to a problem.

Responsible for writing and running reports (SQL statements) and database updates.

Hardware: IBM mainframe, AS400, UNIX.

Software: JDA, Sap, Siebel, Remedy, Apriori, Procomm, Lotus Notes, PCL, Netware, Windows NT, GroupWise, SQL, POS.

Southern California Gas Company, Monterey Park, California 8/97-8/98

System Support Analyst Helpdesk (Contract)

Primary responsibilities were providing first and second level technical support to internal gas company clients (staff of 6,000).

Provide call center support for inquiries related to mainframe access and network traffic, LAN/WAN problems.

Open and update problem request ticket using (Infoman) tracking system. Resetting passwords and users logons.

IBM 3090, ES9000, TN3270, MVS/ESA JES2 host environment.

Mainframe S/W – CICS, DB2, TSO/ISPF, RACF, IDMS, NETVIEW, IDMS, VTAM, VM JCL, IMS, SNA, CA7-11, POS system

CISCO ROUTER, HUBS, SWITCHS, GATEWAYS, TCP/ISPF, NOVELL, DHCP, ETHERNET, TOKEN RING, T-1, ISDN.

Alltel Information Systems, Burbank, California 5/96-8/97

Help Desk Support (Contract)

Provide application support for clients on single application and/or assists senior personnel with multiple applications.

Application support or assisted (i.e. effective utilization of application offerings, navigation through screens, balancing procedures, transaction problems, conversion and application modification assistance) by referencing product.

Support or assistance (e.g. cms, processing problems, screen questions, field questions, system errors, down terminals) by entering inquires through a CRT into network tracking system (Heat) in response to client request

FRAME RELAY, ISDN, T-1, TOKEN RING, TCP/IP, ROUTERS, HUBS, SWITCHS, ATM, WIN NT, DOS.

MVS/ESA, JES2, JCL, VTAM, IMS, CA7-11, TSO/ISPF, RACF, DB2, CICS, IDMS, NETVIEW, VM, UNIX, NOVELL.

University of California-San Diego, La Jolla California 4/90-04/96

Senior Computer Operator

Manage staff of seven employees, Coordinated and delegated duties to junior and training level operators.

Monitor batch production jobs and job schedulers, print queue management and production problems by identifying and reporting.

IBM Mainframe: ES9000, Xerox 4050, 4090 printers, Storagetek tape drive and ARCserve, IVR, Zeke, UNIX,

MVS/ESA,JES2, SAR, DB2, VTAM, SNA, IMS, TCP/IP, RACF, DOS, TSO, CICS, IDMS,OMEGAMON, CA7-11

Ivac Corporation, La Jolla California 7/89-9/90

Computer Analyst (Contract)

Responsibilities include operations of IBM Mainframe 3081 MVS/XA TSO, JES2, CA1, 7, 11 and CA-dispatch.

LAN 3270 environment consisting of terminals, printers and PC’s network of 1500 nodes and VAX transmissions.

IBM Mainframe; shared spool 3081, IBM Mini Computer: AS/400, MVS/ESA, JES2, OMEGAMON, PCL, ARC.

VAX/VMS, UNIX, DOS, NOVELL, JCL, DB2, TSO/ISPF, JES2, RACF, CICS, IDMS, TCP/IP, Netware, Netview

Garrett Air Research, Torrance, California 4/84-7/89

Computer Operator

Manage staff of 10 – 12 employees on weekends, Worked in all areas of data processing operations master console, production control, printer room, tape drive and distribution.

IBM Mainframe: 3081, AS/400, 3800 laser printer, Storagetek tape drive and ARCserve.

MVS/ESA, JES2, JCL, SNA, TSO/ISPF, DB2, CICS, IDMS, RACF, OMEGAMON, VTAM, IMS, TCP/IP, NETVIEW, CA7-11

Education

Westley-Davis Academy, Garland, TX (High School Diploma)

College – UCLA University, Westwood, CA

Technical Experience

Z/OS,Z11, MVS/ESA, ES9000, 3090, Dual 3081, AS/400, Systems 38, TN3270, JCL, JES2, VM, TSO/ISPF DB2, CICS, RACF, Top-Secret, IDMS, CA7, OMEGAMON, ISDN, T1, PBX, SNA, FRAME RELAY, Novell, ISDN, T-1, TOKEN RING, Netware, TCP/IP, ROUTERS, HUBS, SWITCHS, ATM, GroupWise

Win95/98/00/Xp, NT Server, OS, SQL, WMS Server, Unix, Active Directory, UPS power system, Citrix, Lan /Wan, TCP/IP, IPX, AIX, Wins, DNS, DHCP, RAID, MS word/excel, Enterprise Mgr, Compass, Icon, Crystal Reports, HTML, APSS, EDI, ASP, OLAP, FTP, NFS, NTP, IDX, Java, Loftware, HP JetDirect, HP WebAdmin, Visual Basic, Visio, FoxPro, Telnet, VT220 terminals, VNC, DAMEWARE, PC Anywhere.

Active Directory, Citrix, Lan /Wan, IPX, Wins, DNS, RAID, firewall,VPN, anti-virus. POS system

CISCO ROUTER, HUBS, SWITCHS, BlackBerry Enterprise Server, Remedy, Lotus Notes, Sharepoint



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