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T. Kesavan ac4670@r.postjobfree.com

*** **** ****, *******************, - ********** (PO), Kumbakonam (TK), - Thanjavur

(DT), Tamil Nadu 612201 – India.

Objective

Seeking a challenging career in a progressive organization where my skills, abilities, knowledge in education and work are effectively utilized to the best which would result in professional and my personal growth

Work Experience

MIS Officer (Management Information System - Admin) Sep-2014 - Present HDB Financial Services, Chennai

Handling the staff management expect Payroll

Tracking the resolution % which is entire portfolio in one Master file

In charge of office equipment inventory

Publishing the MIS to higher level in time manner.

Good exposure in MS office

Sr. Tele-caller Officer 21st Mar 2013 – Sep-2014

HDB Financial Services, Chennai

Involved into Credit cards collection activities (banking operations) of HDFC Bank Ltd.

Also acquired exposure in resolving the issues in collections of Disputes, Refuse to pay.

Well versed with working in a totally Computerized Environment.

Possess excellent interpersonal, communication and organizational skills with abilities in team management.

Customer Relationship Officer 3rd Jan 2011 - 5th Mar 2013 Hinduja Global Solutions, Chennai

Solving Customer queries and complaints providing support to customers through Voice and Email.

Customer follow up with 95% Customer Satisfaction achievement.

To assist operations team to meet their targets along with quality compliance

BPO - Process Associate 2nd Nov 2009 – 31st Dec 2010 Dot Solution, Kumbakonam

To assist operation team for Data entry and Data Progressing

Providing solutions on e-Book process for US

+91-807*******, 917-***-****

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Skills

Languages : C, C++, Java, VB

Ms Office : MS Word, MS Excel, MS Power point

Hardware Profile : PC Installation of Os, installation of Software,

Hardware problems & any hardware development.

Typing speed : 30wpm

Completed DRA (Debt Recovery Agent)

Education

Business Process in Outsourcing in Training Aug 2010 - Nov 2010 Gateway Technologies, Kumbakonam

98% Grade Point Average

BSC in Information Technology 2006 - 2009

Annai College of Arts & Science (Bharathidasan University), Kumbakonam 65% Grade Point Average

+2 in Computer Science 2005 - 2006

The Crescent Higher Secondary School, Avanniyapuram 56.3% Grade Point Average

10th in 2003 - 2004

Govt. A.D.W. High School, Thirumalairajapuram

71.4% Grade Point Average

Personal Details

Name : Kesavan.Thangavel

Father Name : Thangavel.P

Date of Birth : 14-06-1987

Sex : Male

Marital status : Single

Nationality : Indian

Languages known : English, Tamil.

Declaration

I hereby solemnly declare that the information furnished and the statements given in the Curriculum Vitae are true, correct and complete. Yours faithfully,

T. KESAVAN

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