Customer Service Representative

TaNisha T. Wilson

*** ****** *** ***** *****, Missouri 63108

Phone: 314-***-****

E-mail: ***************@*****.***

Objective

Searching for a diverse company that will assist me with furthering my knowledge and enhancing my skills. Clinical/Technical Skills and Professional Attributes Phlebotomy Pulmonary Function Test

Room Patients Referrals

Vital Signs Lab Results

Pediatric/Geriatric Abstracts

Venipuncture/Capillaries Microsoft Office (ALL) Trustworthy CPR Certified Leadership Management Training Caring Billing & Coding Residential/Merchant Marketing Purposeful Urinalysis Loan Origination Software Prompt

Injections

EKG Cash Management/Handling Results-Driven

Scheduling Check Disbursement Innovative

Selected Accomplishments

● Efficiently administered training to employees and prepared them to provide quality customer service, which enhanced overall product knowledge and client satisfaction.

● Proven ability to make accurate, decisive, and authoritative decisions regarding accounts, client relations, scheduling, and customer service with client satisfaction and repeat business rates.

● Demonstrated stabilization due to ability to assess, analyze, and implement strategies which enhanced organizational performance and productivity.

● Inspired open communication between staff and management resulting in full achievement of organizational objectives and policy implementation.

● Assertive in the recognition and resolution of interpersonal or group trauma resulting in increased morale and significantly enhanced productivity.

Work History

Quest Diagnostics 09/2014-Present Webester Grove,Missouri Phlebotomist

SSM Medical Group 03/2013-09/2014 Hazelwood, Missouri Medical Assistant

Cash America 05/2011-03/2013 Hazelwood, Missouri

Customer Service Representative

TitleMax 03/2009 – 08/2010 Wellston, Missouri

Store Manager

Client Service 08/2008 – 02/2009 Saint Charles, Missouri Customer Service Representative

Education and Training

Sanford-Brown College 2005 Hazelwood, Missouri

Medical Assistant

Normandy High School 2003 Saint Louis, Missouri

High School Diploma

Professional Affiliations and Distinctions

TitleMax / Wellston Community Service 2009 – 2010

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