Customer Service Administrative Assistant

STACEY GUYOT

*** *. ****** **. ************, IL *2025 618-***-**** ************@*****.***

Administrative Professional with extensive experience coordinating management meetings and corporate functions. Managed high-level conference calls and provided oversight to special events and travel arrangements for management teams. Highly organized, an exceptional team member, and a lifelong learner with excellent communication skills.

Project Planning

Customer Service

Payroll

Record Keeping

Invoice Processing

Inventory Management

PROFESSIONAL WORK HISTORY

Resource Center Specialist 04/17 -11/17

Danna McKitrick, PC Law Firm – Clayton, MO

Review and scanning of mail/legal documents into Pro-Law software.

Provided Administrative support as needed for Administrative Assistants/Attorneys.

Closing of legal documents and coordinating with off-site storage facility.

Ordered and maintained office supplies.

Provided back-up coverage for Receptionist as needed.

Administrative Assistant

American Water, Alton, IL 10/01 – 1/17

Ordered and distributed office supplies for a team of 20-25 in adherence to a fixed yearly budget for the Administration Department.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Responded to incoming calls and managed outgoing calls for the Administrative team and American Water customers for 15 states.

Coordinated Record Retention program for the Customer Service Department, requiring monthly meetings for a six-month period with the Billing/Collections supervisors to ensure the appropriate handling of documents.

Assisted incoming visitors and vendors with the security/safety processes that must be followed before entering our facility

Maintained accurate records on all communications.

Held responsibility for timesheet approval and maintaining paid time off for the Administration, Billing, and Collection Departments.

Provided Administrative support to the Administration Department for over 11 years, the HR Director for two years, and the Manager of Billing/Collections Department for two years.

Through numerous changes at the organization, provided diverse duties, including maintaining calendar and email for HR Director, travel support, scheduling calls, meetings, assisting employees, issuing attendance warnings, tracking attendance of union employees, and scheduling employee events.

EDUCATION / TRAINING

Administrative Assistant Program Certificate – J.I. Hickey Business School, Clayton, MO

Proficient in MS Office Suite, MS Outlook, use of Internet

Training in Safety/Security /Active Shooter/CPR

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