Software Test

KEVIN NGUYEN

***** ******* ****

Houston, TX ****9

Phone: 281-***-**** **************@*****.***

SENIOR SOFTWARE QA TESTER

Expert in Automated Testing Prior Developer Experience 7-Year Record of Proven Results

Senior software QA tester with full system development lifecycle experience, including designing, developing and implementing test plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.

Qualifications include seven years of QA software testing experience and six years of software development and user-acceptance testing experience.

Install AppExchange packages to test them and become familiar with the install process.

Build new features and functionality in Salesforce (like custom fields, objects and workflow rules).

Create and execute APEX code (for those who are developers) including Visualforce.

Backed by strong credentials including a computer science degree, computer analytics certificate; testing suites and monitoring tools; and cross-platform skills in Windows.

Experienced in manual and automated testing for both front-end and backend.

Extensively used automated test tools of Mercury tools like Win Runner (GUI Testing, TSL, Context Sensitive & Analog Recording), Quick Test Pro, Quality Center and Load Runner.

Good knowledge and experience of working in client/server as well as web applications. Worked closely with Test Analysts, developers, support group to ensure test environment and data readiness.

Created and executed test plans, test-cases for various types of testing like black-box, system/functional, integration, transaction, backend and regression.

Designs quality assurance and test processes for portions of end user application, system software and firmware running on hardware, local networked, and internet based platforms.

Analyzes design and determines test script, coding, automation, and integration activities required base on specific objectives and established project guidelines.

Executes and writes portion of testing plans. Protocols, and documentation for assigned portion of application, identifies and debugs issues with code and suggest changes or improvement.

Flash Bios, write error report to OBS, and Retest error report to make sure working, install difference OS and Install Image, Dash.

SKILLS SUMMARY

SQA Testing & Methodologies

Test Plans, Cases & Processes Functional Requirements

Scripting & Documentation

Regression & Negative Testing

UI & Compatibility Testing

Data Interface & Migration Testing

Performance/Load/Stress Testing

Win Runner

Testing Automation

Defect/Bug Tracking

Test Strategies

Coverage

QA & QC Standards

PROFESSIONAL EXPERIENCE

Software Support Analyst AT&T 09/15/2015 to Present Responsible for quality aspects of infrastructure management firmware and software testing and Hardware testing and will be working with a global team in delivering high quality AT&T products. Install all the new firmware into AT &T equipment like direct TV or different modem and run the test to make sure the equipment compatible with the software or firmware is working properly or run new update and execute software and firmware automated product owner specifications which is created test cases for new product development and continuously updates testing. Maintain documentation of test results to assist in debugging and modification. Assist in analyzing test results to ensure existing functionality and recommend corrective actions. Test components for existing products and produce new software products and tools where appropriate to support the world-wide quality organization.

QA testing, Hewlett Packard 05/2013 to 09/15/2015

Responsible for quality aspects of infrastructure management firmware and software testing and Hardware testing and will be working with a global team in delivering high quality HP products. Motivated individual who knowledgeable in testing methodologies, plus the quality, develop, modify, and execute software and firmware automated and manual test plans and suites. Maintain documentation of test results to assist in debugging and modification. Assist in analyzing test results to ensure existing functionality and recommend corrective actions. Assist in developing tools and environments to execute both automated and manual testing Consults with development engineers in resolution of problems. Additionally, innovation is key as I help design and implement test components for existing products and produce new software products and tools where appropriate to support the world-wide quality organization. Write error report to OBS and retest errors report to make aware working and flash update bios and install difference OS and install Image, Dash.

Software Tester/Technical Support, NTMIL/CitiFinancial 5/2010 to 5/2013

Perform the tasks of developing test plans security and functional testing of software products. Handle responsibilities of preparing test case, software verification, and developing software deliverable stage. Results: Responsible for software testing and implementing the software testing life cycle. Perform the tasks of reviewing test plans and documenting test results. Assigned responsibilities of developing and implementing automated testing plans for regression testing, configuring automation tools, and developing quality assurance test scripts. Handled responsibilities of identifying and preparing defect reports gathered from testing. Responsible for planning testing strategy and provide comprehensive end-end product solutions. Performed research and provided modifications recommendations as required

Senior QA Analyst, CABLE WIRELESS 1/2009 to 5/2010

Testing of Mortgage, Seller Dashboard, Education, Cars component. Fully manage the whole releases which includes estimation, writing of test plan and test cases, feature testing, bug verification, regression testing. File, Review, Seek Approvals, Verify and Close Change Control tickets which provide the steps for deploying the code in the production servers. Provide support in deploying code or implementing tickets in staging or production servers. Preparation of test cases based on Functional specifications. Execution of test cases, bug reporting and bug verification. -Involved in Patch Testing, Compilation Kit Testing, Functional Testing, Performance Testing of Products. Handled multiple projects at the same time.

Software QA Tester, CareFirst BCBS 10/2004 to 1/2009

Promoted to serve as Software QA tester, overseeing quality-assurance testing and teams for client software and systems development projects. Software Development Lifecycle and carried out all aspects of verification. Updated existing automated test suite and infrastructure as well as advanced fresh testing approaches. Results: Formulated test plans and aided development teams for improving testing efficiency. Troubleshot problems and scrutinized complicated performance and assisted Product Managers and enforced releases into production to test development. Team delegated for producing manual and automated tests and test plans and extensive test environment for system compatibility tests. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes. Results: created Company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers and documented software defects using bug tracking system and reported defects involving program functionality, output, and online screen.

Software Testing, ALTA SYSTEM 5/97 to 10/2004

Analyzed functional requirements and documented issues. Developed various test plans, such as Master Test Plan, User Acceptance Test Plan (UAT), and Test Results and Evaluation Report (TRER). Developed and implemented detailed test plans and test case documentation. Results: Performed all types of testing throughout Software Development Lifecycle: unit, system, functional, integration, and regression. Identified, reproduced, and reported defects in product. Maintained company’s bug tracking system. Salesforce interactive learning tool developed by Salesforce. It’s very similar to Code Academy in that it has modules you’ll work through using your developer org. along the way you’ll learn the basics of Salesforce while earning points and badges organized development and testing process via unified test management system. Prepared statistical analysis of the project development stages. Developed test cases and implemented tests and ensured that Quality Assurance measures were followed. Prepared and implemented various functional test plans according to system requirement and managed test cases and ensured that tests covered all processes and systems, and mapped test progresses. Provided technical support to tests and configured necessary requirements for conducting tests.

QA Tester, CACI 6/92 to 5/97

Promoted to serve as lead QA tester, overseeing quality-assurance testing and teams for client software and systems development projects. Performed system, unit, performance, load, regression, stress and data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes. Results: created Company’s first comprehensive database of documented test defects and procedures to enable accurate replication and ensure compliance with standards. Accelerated average QA testing turn-around time by 25% or more, allowing company to accept more testing projects without increasing staff. And designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability. Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers. Delivered thorough QA testing reports that determined product quality and release readiness.

EDUCATION & CREDENTIALS

B.S Computer Science of Technology Program

University of Baltimore, Baltimore, MD

Certificate Computer Technology Program

Psi Institute, Silver Spring, MD

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