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Manager Program

Weston, Florida, United States
April 16, 2018

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Weston, FL ***** 425-***-****


Drives profitability through detailed planning, organization and execution

Accomplished marketing professional with progressive years of experience equally representing the voice of the customer and company business goals. Blended background of business and technical roles in a fast-paced environment meeting broad range of experience, adaptability and quick learning. Strong interpersonal and communication skills with advanced problem-solving ability. Expertise includes:

Product Planning / Management

Client Relations / Technical Product Management

Mobile Platforms/SQL

Competitive Intelligence &Trend Analysis

Budget Preparation & Management


Contracts / SOW/ PRD/MRD

Strategic Planning

Management Audits / Budgeting / Finance

Customer Experience/Customer Facing

Human Factors / Product Usability Studies

Market Segmentation/Scenarios

Sales Experience/ Int’l /Global Product Manager


ADT, Boca Raton, FL Contract Position Nov 2017-Feb 2018

Primarily Product Manager with some Project Management actions. Following the mantra that all things are safe.

Coordinated the working efforts of a Phase II Product for Q1 2018

Mobile application that tied in closely to the ADT Value Proposition around safety for the family and the community

Responsible for both the product and project management of this application as it was getting ready for release through the Mobile App Stores

TELIT/ILS TECHNOLOGY, Boca Raton, FL May 2016-Oct 2017

Global supplier for the development and deployment of products and services for secure end-to-end connectivity within the Internet of Things (IoT)

Customer Program Manager

Collaborate with cross-functional stakeholders to synthesize, understand and drive customer requirements

Oversaw new relationships, contracts, and financials while collaborating with internal engineering, sales, finance and other internal roles to support mutual work efforts and business goals

Translated pain points into actionable requirements within the Telit IoT landscape

Managed new customers from a Proof of Concept phase into Telit onboarding increasing revenue by $75k.

Worked with software engineers to create a digital dashboard for all data that was collected through the IoT technology

Worked with the head of the R&D group for defining customer solution sets

Customer research was not US-based only. Was responsible for working with global customers for all IoT custom solutions


Maritime telecommunications company providing cellular and Wi-Fi services for cruise lines, ferries and new verticals.

Senior Product Development Manager (Contract Position)

Dual role: Supervised Competitive Intelligence within Cruise Line industry, and driving embedded Wi-Fi on Cruise Lines

17% YOY sales growth for FY15 for embedded Wi-Fi on two cruise lines and driving profitability for business unit

Specified to engineering and sales market requirements for Wi-Fi for AT&T

Identified and drove software and engineering teams creating over-the-air applications for cruise lines worldwide, therefore allowing for cruise lines to bring in incremental revenues

Defined and refined the voice of the customers for the Mobile Application to be used on Cruise Lines



Telecommunications company for mobile, broadband and fixed line services in the Caribbean and Central America

Product Operations Manager

Vendor Management, SWOT, usability testing, coordinator and maintenance of broadband roadmap and the upkeep of the market intelligence

Identified and troubleshot telecommunication and broadband issues finding root causes; articulating problems to appropriate teams to implement change or correct, contributing to 23% YOY sales growth for FY14

SYSTEMAX, Miami, FL July 2009 – Aug 2014

Parent company of TigerDirect which services direct online catalog, retailer of computers and consumer electronics

Sr. Program Manager for Microsoft Volume Licensing-

Microsoft Volume Licensing Program Manager for large corporate accounts

Generated over 30% gross profit for Volume Licensing for Systemax, Inc. for FY11, FY12 and FY13

Created and executed marketing programs for Microsoft Volume Licensing products for small to mid-sized to small customers. Included setting up promotions directed towards 500+ sales associates and marketing / merchandizing managers

Generated double-digit growth; higher than other large distributors within industry

Consistently provided Microsoft YOY growth for FY10, FY11 and FY12

MICROSOFT INC., Seattle, WA May 2006 – July 2009

Develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers and services.

Sr. Product Planner, Macintosh Business Unit

Oversaw market, technology, and trend analysis of Office for the Mac. Shaped, published and clearly communicated customer and business requirements among front-end planning, engineering, marketing, and other constituents regarding market expectations

Lead a team of HW, SW and IT for the development of applications that would be applied to the SW release of Office for the Mac

Managed numerous market research efforts including; segmentation studies, uncovering new market opportunities, ethnographic analysis, concept value testing, feature prioritization, MRD’s (marketing requirements documents), business cases and competitive analysis

MOTOROLA INC., Plantation, FL Jan 2000 – Apr 2006

Global leader in Telecommunications

Market Researcher, iDEN Subscriber Group

Conducted Market research from (2000– 2004 for the iDEN Subscriber Group)

Championed integration of future technologies into existing and future products by building internal and external awareness regarding technology initiatives as well as market and customer requirements

Product Planner for iDEN Subscriber Unit (2004-2006)

Articulated compelling, market-driven requirements for wireless voice, data, software products for business and consumer segments such as human factors and interface requirement documents

Drove customer requirements through direct working relationships across multiple disciplines, including mechanical, electrical, industrial design, marketing and program management teams

Collaborated with beta testing team tasked with saving $2M+ in warranty returns. Surpassed goal by $500K.


Fisher Scientific and PFG Scientific Sales Representative, Chicago, IL Sept 1997 – Dec1999

Martec Business Analyst, Chicago, IL 1999


Bachelor of Science (BS), Molecular Biology

Loyola University, Chicago, IL


Microsoft Certified Professional, Technology Specialist(s) MCP and technical trainings

Certificate, Designing Value Prop for new Offerings

Certificate, Advanced Presentation Designs

Certificate, Insights Generation

Six Sigma Green Belt, Coursework and exam completed, pending completion of project

Agile Scrum- Coursera Training, University of Calgary, online course work

Certified from Telit’s deviceWISE University, specifically for IoT

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