Customer Service Pharmacy

Amy Perrello, R.Ph.

*** ***** ****** *****: ***********@*******.*** Cell: 267-***-****

Warrington, PA 18976

Pharmacy Operations Leader

An accomplished pharmacy leader with focus on regional operational management of high volume retail pharmacies. Experience with leading over 21 stores in the Philadelphia market. Known as a highly competent performer with a consistent track record of positive revenue, quality and expense results. Strong leadership skills with the ability to engage and inspire others to deliver world class customer service, while investing in the growth of others to strengthen their skills and the overall team.

Professional Experience

CVS Health

Pharmacy Supervisor 2003 – 2017

Oversaw Pharmacy Operations of 21 stores in the Philadelphia Metro Market

oLed over 60 pharmacists and over 300 technicians to accurately fill and dispense in excess of 50,000 prescriptions weekly in a competitive retail market.

oManaged $240 million in sales generating $40 million in profit annually.

oSuccessfully controlled payroll expenses, totaling $18 million by implementing expense and staffing controls in all stores, while maintaining quality.

oManaged all aspects of human resources for all 21 stores including

building a talent pipeline, hiring and onboarding, training and development, and on-going coaching for all pharmacists and interns, leading to an engaged and results oriented team.

oMonitored and developed all customer service initiatives, including patient care workflow, improving key customer service metrics ended 2017 with 86% stores rated excellent status.

oConsistently met all business metrics including, pharmacy workflow, medication management, loss prevention, and customer service.

oEngaged team-members on corporate initiatives, ensuring action plans developed and implemented at the local level improving business results and patient outcomes.

oEnsured 100% compliance with all federal and state regulatory bodies, DEA and the Pennsylvania State Board of Pharmacy.

oInitiated the successful opening and licensing of all stores & relocations, on time and within budget.

oDirected all aspects of pharmacy inventory management for the district, purchases, returns, generic usage, and recalls, to maintain profitability and margin targets.

oEffectively managed all aspects of loss prevention including investigations and reporting of loss to the DEA, consistently maintaining one of the lowest shrinkage levels in an urban setting.

Rotation Preceptor (Advanced Pharmacy Practice Experience & Introductory Pharmacy Practice Experience) 2003 - 2017

Preceptor for students from numerous pharmacy schools in a business management rotation

oUniversity of Sciences, Jefferson University, University of Pittsburgh, Temple University

Pharmacy Manager (Pharmacist in Charge) 1996 – 2003

oManaged all operational aspects of pharmacies in locations throughout the Philadelphia markets.

oSuccessfully operated the highest volume location of CVS in Philadelphia, PA.

Education

Temple University School of Pharmacy, Philadelphia, PA

Bachelors of Science in Pharmacy

Professional Licenses

Pennsylvania Pharmacist License RP042513L

Pennsylvania Authorization to Administer Injections RP1000931

CPR certificate – Red Cross

Professional Awards

Talent Champion – (selected for building pharmacy talent pipeline ) 2014

Paragon Award – (Highest level Pharmacist award) - 2002

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