Manager Project

Dianna M. Brown

***** **** **., ******, ** ***** ******.*.*****@*******.***

Home: 636-***-**** Cell: 636-***-****

Project Manager

Forward-thinking, proactive leader in highly technical and constantly evolving software development industry. Skilled at working with and supervising remote staff on a global scale with no direct supervision. Demonstrated expertise in the full software development life cycle. Instrumental in leading and directing the development of software utilizing today’s leading-edge technologies. Unique ability to deliver measurable results above and beyond expectations.

Areas of Expertise

Technical Deployment

Project Management

Financial Reporting

Remote Team Management

Coding and Modularization

Expert Diagnostic Skills

Strategic Planning/Analysis

Virtualization and Automation

Cloud Technology Expertise

Key Skills Assessment

Process Management – Proven success developing and implementing innovative software development processes utilizing global resources and new technologies.

STAFF SUPERVISION – Planned and coordinated cross-functional teams to deliver goal-specific software solutions from concept development and design to final deployment.

Project Management – Waterfall, Agile, SOW, SharePoint, Confluence, JIRA

Technical Skills – Cloud, Automation, SoftLayer, SaaS, IaaS, Trouble-shooting, SQL, Relational Database, Programming, Microsoft Office

Professional Experience

CHARTER COMMUNICATIONS – PROGRAM MANAGEMENT OFFICE, St. Louis, MO

Senior Manager - Finance Sep 2016 – Present

Establish business Program Management Office, including documents, processes, and procedures.

Provide project management leadership for projects impacting multiple areas of the business.

Determine financial direction of newly merged company by prioritizing project proposals by overall benefit, return on investment, cost effectiveness

Skills used: Project Management, SharePoint, Confluence, JIRA, Data Analysis, SOW, budget, MS Office

IBM – AD&I CLOUD SERVICES, St. Louis, MO

Senior Deployment / Technical Project Manager, Remote Apr 2015 – Sep 2016

Provided leadership and direction for a staff of global resources accountable for automating environment builds, middleware, and applications deployment on SoftLayer leveraging DevOps tools and processes.

Played an instrument role in landing new business contracts to expand corporate revenues.

Assumed role as Deployment Manager to accommodate team growth; guided staff efforts for full environment builds with automated deployment.

Skills used: Project Management, Cloud, automation, SaaS, IaaS, infrastructure, architecture, budget, SOW

IBM – GLOBAL BUSINESS SERVICES, DIRECTV ACCOUNT, Los Angeles, CA

Senior Technical Consultant Feb 2015 – Apr 2015

Supervised troubleshooting of existing processes and procedures while integrating a new delivery team.

Documented processes and procedures in close collaboration with executive management.

Promoted seamless on-boarding of a new consulting team and application delivery manager.

Skills used: delivery, business process, data center, documentation, executive presentation

IBM – GLOBAL BUSINESS SERVICES, EXPRESS SCRIPTS ACCOUNT, Franklin Lakes, NJ

Technical Architect, Remote Jun 2014 – Dec 2014

Learned, updated, and maintained mainframe jobs utilizing COBOL/DB2.

Implemented process improvements that reduced errors to less than 1% while cutting run time 50%.

Skills used: programming (COBOL, SQL), database, data center, process, documentation, Medicare

IBM – GLOBAL BUSINESS SERVICES, EXPRESS SCRIPTS ACCOUNT, Franklin Lakes, NJ

Senior Project Manager - Engineering, Remote Jun 2013 – Jun 2014

Served as Project Manager while developing a new team of IBM architects and engineers.

Led twice weekly meetings with key stakeholders to discuss and resolve issues; enhanced designs, coding, and test reviews to produce improved problem resolution metrics by 35%.

Skills used: metrics, Project Management, architecture, network, servers, healthcare

IBM – GLOBAL BUSINESS SERVICES - AT&T ACCOUNT, St. Louis, Mo

Application Delivery Manager, Remote Dec 2007 – Jun 2013

Helped drive a 10% improvement in customer satisfaction to meet objective of Service Level Agreement.

Instrumental in delivering 5% more projects at or under budget with a 7% increase in on-time completion.

Led team to achieve stellar client feedback, receiving ratings from 100% of AT&T client groups as performing at or above Service Level Agreement requirements.

Reviewed and replaced outdated applications to deliver an average annual client savings of $250k.

Spearheaded a highly effective cross-training program that simultaneously boosted morale and productivity while reducing costs by 25%.

Skills used: people management, program management, project management, mainframe, middleware, Windows, application delivery, datacenter, servers, vendor management

SBC – AT&T, St. Louis, Mo

Senior Technical Director, Remote Oct 1999 – Dec 2007

Remotely managed diverse team initially located in seven cities, and restructured into a 13-state organization; hired new staff, modified job functions, and standardized processes and procedures.

Improved productivity while increasing job satisfaction resulting in a 50% reduction in employee attrition.

Skills used: people management, program management, project management, mainframe, middleware, Windows, application delivery, datacenter, servers, vendor management

SOUTHWESTERN BELL TELEPHONE, St. Louis, Mo

Technical Architect - Design Apr 1999 – Oct 1999

Served as Subject Matter Expert for Billing Service Orders and Front End billing programs.

Took on a major package billing project; expertly managed redesign and deployment of product while adhering to original schedule.

Successfully completed 100% of assigned designs before due date, 100% of projects on or before due date, and 100% of Time & Costs and High Level Estimates on or before due date.

Skills used: telecommunications, billing, design, requirements, coordination, project management

SOUTHWESTERN BELL TELEPHONE, St. Louis, Mo

Application Development Team Leader Oct 1997 – Apr 1999

Supervised Y2K initiative and met 100% of due dates with 100% of performance goals met or exceeded.

Trained and mentored new team members, managed vendor budgets, and coordinated upstream and downstream interfaces.

Skills used: telecommunications, billing, programming, testing, leadership, coordination, project management, budget, contractor management, application development, data center, mainframe, servers, WIndows

Early Career Experience

South Western Bell IT Process Specialist and McDonnell Douglas Engineer

Improved functional and performance of Billing’s Front-End Service Order and Rating programs by designing, testing, coding, and rolling out system enhancements.

Trained and oversaw contract programmers, while participating in analysis, design, and prototyping for Strategic Billing Project that replaced existing Front-End systems.

Designed, tested, and implemented real-time embedded software for F/A-18 mission control computer.

Education

Bachelor of Science - Computer Science and Mathematics

UNIVERSITY OF MISSOURI St. Louis, MO

Graduated Magna Cum Laude

Emphasis – Psychology, Engineering

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