Manager Customer

RICKY J. WORMAN

***** ***** ****** **** ********* Mo C: 616-***-****

email: **********@*****.***

Results-focused management professional is offering 20+ years in leadership experience, who demonstrates the creativity and savvy that is critical to financial and operational success.

SKILLS

. Project Planning and Development . Customer Relations

can go from start to finish by evaluating situation always focusing on customer experience to

then implementing a plan ensure a return visit with a smile.

layout and implement seasonal flips customer interaction for first hand experience

staying in tune with the business listening first then react towards mutual resolve

. Quality Assurance and Control . Time Management

keeping detailed and accurate records anticipating what could happen next and staying

having correct procedures in place ahead of those situations.

always checking multitasking and delegating to insure efficiency

WORK HISTORY

Assistant Manager-09/2016 thru 03/2018

Smokehouse BBQ-19000 E. 39th St Independence, Mo. 64057 Ph: 816-***-****

Managing the daily operations of the restaurant and bar while supervising 20-30 associates.

Interviewing, hiring and scheduling employees, as well as following thru with their training process. Created and implemented new cleaning schedules, and new bar menu's including pricing, formatting, and drink selections.

Food and Beverage Supervisor-03/2015 thru 09/2016

Sheraton Suites Country Club Plaza-770 W. 47th St. Kansas City, Mo 64112 Ph: 816-***-****

Maintaining the high standards of the Sheraton Brand. Dealing directly with the public in the restaurant and in the bar area. Keeping payroll in line with weekly business needs. Completing weekly tip reports. Ordering all beer wine and liquor keeping all at acceptable levels. Following thru with all guest concerns, supervising team members and holding them to Sheraton Standards from bar tenders, chefs, waitstaff, and room service orders and delivering.

Extracting Department-02/2015 thru 05/2015 ( temp assignment )

Intermal Revenue Service-333 W. Pershing Rd, Kansas City Mo 64108 PH:816-***-****

Working in a secured location opening incoming mail, with and without payments,sorting,getting income forms ready for the next step in tax process. Adhering to all federal regulations involving tax returns. Picking up sorted forms and double checking for proper sorts. Delivering sorted forms to proper departments.

Computer Operator in Gaming Industry-06/1999 thru 08/2014

Sportech-New Haven Ct

Responsible for making new contracts run smoothly, while maintaining older sites. Hiring and training personnel. Communicating with State officials, Track officials, Gaming officials, on-site managers, and the public. Handling stressful situations in a professional and efficient manner. Trouble shooting all internal situations.

Mutuel Manager-01/1999 thru 11/1999

Great Lakes Downs-4800 Harvey st, Muskegon Mi. ph: 231-***-****

Responsible for Mutuel Department operations: customer relations, strict cash handling procedures, hiring, training and scheduling all while adhering to state regulations

Asst. Manager-01/1998 thru 01/1999

Next Door Food Stores-14226 Ironwood, Marne Mi 49501 ph: 800-***-****

Responsibilities including hiring, training, overseeing operations, filling in on register when needed, and keeping in-ground fuel tanks full.

Sales Associate-10/1996 thru 01/1998

Victoria Secrets Catalog- 5959 Bigger Rd, Kettering Oh 45440 ph: 505-***-****

Receiving incoming calls, staying up to date with merchandise, up-selling constantly and customer relations

Manager-07/1989 thru 10/1996

Shoe Carnival- Evansville, In

Total operational control including P & L statements, hiring, training, visual displays, cash and inventory control

EDUCATON

Muskegon Business College- Muskegon,Mi 1983-1985

Major-Accounting and Data Processing / Mathematics / Management and Supervision

University of Evansville-Evansville, In 1982-1983

Major-Political Science / Mathematics

United States Airforce- Lowery AFB, Co 1981-1982

Certified- Aircraft Armaments Systems Specialist

REFERENCES

Ron Commissaris 616-***-**** Sparta, Mi Retired otr driver for Marvin Vankampen

Tommy Carson 614-***-**** Bradington, Fl Technician for Sport tech.

Jason Ghasemi 816-***-****--Kansas City,Mo General Manager Smokehouse BBQ

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