Customer Service Manager

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

APRIL

HAZZARD

**** **** ***** ****, ******** Beach, VA 23452 (C) 757-***-**** **********@*****.*** Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.

Unsurpassed work ethic

Dependable

Detail-oriented

Organized

Customer relations specialist

Human resources management

Performance evaluations

Natural leader

NOVEMBER 2000-JANUARY 2018

Operations Manager Sears Holdings Corporation Hoffman Estates, IL Supervised a team of 5 area managers and 30 associates. Established project control procedures such as project forecasts and cash flow projections.

Reduced overtime by 2% by Montoring time sheets daily. Established and maintained 10 vendor partnerships. Helped earn the company 100% customer satisfaction ratings on searsfeedback.com by giving world class customer service.

Completed 15 performance reviews each quarter, offering praise and recommendations for improvement.

Trained, coached and mentored staff to ensure smooth adoption of new program. Hired and trained 30 of staff.

Softlines Manager Sears Holdings Corporation Hoffman Estates, IL EDUCATION

1985

High School Diploma:

First Colonial High School, Virginia Beach, VA

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