Customer Service Services

OKONONFUA GODWIN JAMES

**, ******** ******, ********, ******,

Ikeja, Lagos, Nigeria.

Tel: 070********

************.*****@*****.***

PERSONAL PROFILE

A very reliable and organized person who thrive in a busy environment, customer services focused, excellent interpersonal skills, committed and enthusiastic team player and able to use own initiative, good knowledge of IT, flexible, adaptable and remain calm under pressure. A capable person who is will to learn new skills and methods of working.

KEY SKILLS

Good customer service skills, maintain healthy relationship with clients, colleagues and customers.

Organized, reliable, flexible and adaptable, able to work within a team alone.

Good interpersonal skills, time management used in all employment and experience to date.

IT skills, SAGE, MS word, Excel, Spread Sheet, Power Point, SX3, V6, OPTIMAL etc.

Supervisory and team leading skills, conflict resolution and analytical skills.

Good observation, paying attention to details and work well under pressure.

Able to follow orders and instruction, information gathering and to write reports.

Ability to present information both written, oral and communicate effectively.

Ability to manage and prioritize workload effectively.

EMPLOYMENT HISTORY

Dates Employer Key Responsibilities

Feb 2014- Sep 2016 Johnwilly Resources

Company. MANAGEMENT CONSULTANT/ADMIN

General maintenance coordination, health and safety enforcement.

Assist in the delivery of association’s customer services as required.

To keep to the updates of the company.

Assist in taking and dealing with repair requests by telephone or at the office and log in details in to database and provision of facilities support services (PPM).

Responsible for all compliance documentation ensuring all documentation is regularly updated and maintained, ensure operational procedures are followed, reviewed regularly and as well deputize for workspace manager when required.

Keeping trace of the stock level in the general store, and also working on all local purchase orders (LPO).

Aug 2010- Oct.2014 PEVEREL Group UK CARETAKER/PROPERTY MAINTENANCE OFFICER

General maintenance coordination, health and safety enforcement.

Provide basic housing advice to tenants and make sure customer’s requirements are met.

Assist in the delivery of association’s customer services as required.

Deal with routine enquiries and housing support enquiries.

Assist in taking and dealing with repair requests by telephone or at the office and log in details in to database and provision of facilities support services (PPM).

Manage the facilities helpdesk calls.

Provide administrative support on facilities led projects; supervise the onsite activities of contractors during office moves and refurbishment.

Monitor existing contracts ensuring agreed service levels are met whilst ensuring all activities comply with good health and safety practices.

General assistance with housing management functions.

Oct 2008-July 2010 GOOGLE Group UK ADMIN/FACILITY OFFFICER

Facilitate the delivery of all FM related services.

Ensuring customer requirements are met with proactive service delivery at all times.

Reception, customer services, general maintenance, switch board operator.

Setting alarms, checking all fire equipment and locking premises.

Helpdesk and service managers and keeping the customer up to date at all times.

Responsible for regularly updates Network Rail Colleagues, face to face, progress of tasks being carried out and seeking their comments and feedback when appropriate.

Hold monthly meetings with occupants and stakeholders, building sustainable and maintain harmonious relationships with occupants.

Provide monthly updates of staff moves within the building and work alongside the customer in a consultative manner offering support and guidance on all areas of practical quality. Adhere to quality, safety, health and environmental policies and procedures on the site.

Administer and control purchase orders on instruction from customer in line with company procedures.

Take hands on approach with the mailroom activity ensuring all processes and procedures are followed correctly.

June 2006- August 2008 Ecobank ACCOUTING/MARKETING OFFICER

Opening of a new customer account.

Supporting to the preparation of the customer account.

And take every records of the account and make sure that the account is balanced at the end of each day.

To see that the operational system of the bank is faster and accurate to all our customers.

Prepare for MPR at every sixth months of the year.

EDUCATIONAL AND TRAINING

DATES INSTITUTION QUALITIFICATIONS GAINED

Aug. 15/2013 International Finance Corporation

(IFC) U.K./Nig.

Feb. 7/2010 Membership Degree of the Knights of

ST. Columba U.K.

2009 The British Heart Matters U.K.

Aug. 8-2008 Cisco Certified Network Professional Certificate (CCNA) U.K.

March 18-2005 Microsoft Microsoft Certified Professional U.K.

2003-2004 Ambrose Ali University Post Graduate Diploma

Management/Human.

1998-2000 December Wolex Polytechnic Ordinary National Diploma in Business

Admin/Management.

May/June 1990-1996 Comprehensive High School GCSE O’ Level

English Language, Mathematics,

Biology, Government, Economics,

Commerce, Account and Georgraphy.

INTEREST

I enjoy Sports like Football, Tennis, Baseball and Wrestling. I also like Traveling, Watching Movies and Meeting New People.

REFERENCE

AVAILABLE ON REQUEST.

Contact this candidate