Manager Customer Service
Resume:
Profile
I am a results-oriented business professional with proven abilities in building and maintaining relationships, managing people, customer service, and improving efficiency of operations. With nineteen years of experience in the food and beverage industry, my expertise ranges from back of house cook, to kitchen manager, and eventually a regional manager of over fifty restaurant locations. My passion lies in leadership, employee growth and management, as well as running a successful business. I am eager to continually learn, grow, and build within a strong company that encourages creativity, growth, and team building. Experience
Bartender, Great American Pub; Las Vegas, NV 2014-Present Began as a cook in 2014, and quickly grew and transitioned Graveyard Bartender of the newest location. My day to day responsibilities include hospitality, customer service, knowledge of gaming machines, as well as an extensive knowledge of different drink orders and liquor types.
Food and Beverage Regional Manager / KM, PT’s Entertainment Group 2011-2014 Oversaw and ran day to day operations for over 50 locations in the Las Vegas valley. Job duties included managing profit and loss, inventory control, payroll, monthly food specials, employee management, and team building for each location. District Manager, Lodge Taverns; Las Vegas, NV 2010-2011 In charge of overseeing 22 locations within southern Nevada. Responsible for employee management, team building, profit and loss statements, as well as monthly food specials. Regional Manager/ KM, PT’s Entertainment Group; Las Vegas, NV 2000-2009 Began as a cook within the company. A little over a year after starting with the compnay, I was quickly promoted to kitchen manager where I learned all of the back of house duties and responsibliities. I eventually became the company’s regional manager in charge of day to day operations for the back of house in every location. Education
Basic High School - Las Vegas, Nevada. 1997-2000
Skills
• Bi-Lingual Spanish speaking.
• Microsoft Word, Excel, and Power Point
References
Available Upon Request
***********@*****.***
241 Rustic Club Way
Las Vegas, NV
89148
DONATO ROCCO PUOPOLO
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