Information Technology Customer Service

HRISTO PETKOV ** Barnboard Lane

West Yarmouth, MA 02673

m: 508-***-****

*******.********@*****.***

OBJECTIVE

To advance my career with a leading organization that will utilize my extensive information technology knowledge while also allowing me to develop further as a professional Proven talent for aligning project objectives with established and emerging information technology paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused leader with expertise spanning information technology, technology solutions, project management, business operations optimization, project delivery, online research, HTML5, social media management, team leadership, and client and vendor relationship management. Exceptional IT professional with keen interpersonal, communications, and resource allocation expertise. EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY, BOSTON, MA, JANUARY 2018 – EXPECTED 2020 University of Massachusetts – Boston

ASSOCIATE OF SCIENCE IN INFORMATION TECHNOLOGY, BARNSTABLE, MA, SEPTEMBER 2015 – JANUARY 2018 Cape Cod Community College

MASTER OF ARTS IN ECONOMIC MANAGEMENT, BULGARIA, SEPTEMBER 2009 – MAY 2010 Academy of Economics “Dimitar Tzenov”

BACHELOR OF ARTS (B.A.) IN ECONOMICS, BULGARIA, SEPTEMBER 2005 – MAY, 2009 Academy of Economics “Dimitar Tzenov”

CERTIFICATION

COMPTIA A+ CE MARCH 2018 – MARCH 2022

RELEVANT PROFESSIONAL EXPERIENCE

BULGARIAN ONLINE RESEARCH, SOFIA, BULGARIA, FEBRUARY 2012 – SEPTEMBER 2013 PROJECT MANAGER

• Aligned objectives and bridged communications with vendor resources across several countries to foster the daily management of tracking / wave/ ad hoc activities.

• Piloted development of procedure optimization and process improvement efforts led through quantitative and qualitative analysis.

• Advanced development of client / panel partner communications including the transmission of complex information over written and oral communications.

• Orchestrated technical assistance and training support touching new software testing and theoretical training. RAIFFEISENBANK BULGARIA, SOFIA, BULGARIA, FEBRUARY 2011 – FEBRUARY 2012 CUSTOMER SERVICE SPECIALIST

• Liaised with clients providing consultative sales approach to highlight best-fit bank products in alignment with client needs.

• Navigated client document completion, accuracy audit, database update, and bank certificate / reference preparation.

• Administered data entry activities including online banking, e-statements, debit cards, credit card applications, and change of parameter requests.

HRISTO PETKOV Page 2

CUSTOMER RELATIONS EXPERIENCE

DENNISPORT HOUSE OF PIZZA, DENNISPORT, MA, JULY 2014 – PRESENT DELIVERY DRIVER

• Head on-time delivery efforts through route mapping, reconcile shift end receipts and monies, and ensure delivery fleet’s paperwork are current for legal operations. WEQUASSETT RESORT AND GOLF CLUB, HARWICH, MA, MAY 2016 – DECEMBER 2016 BELLMAN

• Charted successful course of customer experience management acting as initial point of contact and escort to hotel guests.

• Organized and facilitated transportation of luggage, messages, mail, and packages left of guests and hotel facilities safely and punctually.

• Demonstrated expertise resolving customer escalations resolving disputes quickly and adeptly. LANGUAGES

Bulgarian – Native language

English – Full professional proficiency

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