Ahmed Nada, MBA, PMP, ITIL, MCT, MCSE

Calgary, AB T3R 0M8

ac44ik@r.postjobfree.com 587-***-**** ca.linkedin.com/in/ahmednada1

Versatile IT Leader

Organize and mobilize large, multi-skilled teams to implement

production IT environment changes and deliver transformation projects

Combine technology strategies, project planning, and business acumen to deliver full cycle of information technology (IT) implementations. Balance big picture business thinking with attention to detail to achieve targets. Work effectively in Canadian or international environments while managing on-site and / or remote teams. Listen actively and quickly translate complex technical solutions for business decision-makers and users. Promote increasing efficiency of invested technologies and enhance productivity through work process improvements.

Expertise in:

Strategic Planning

Project Management

IT Operations

Team Leadership

Risk Mitigation

IT Service Management (ITSM)

Vendor Relations

Change Management & Training

Professional Experience

MORGAN STANLEY, Montreal, QC January 2017 - Present

Enterprise Infrastructure Project Manager

Partner with multiple technical teams to produce requirements, establish detailed project plans and create project risk profiles, scope, approach, resources, timeline and budget. Proven track record of structuring, estimating, and managing all phases of the project implementation lifecycle while aligning outcomes with strategic plan and stakeholder expectations.

Selected Accomplishments:

Managed multiple projects as part of major multiyear Defense in Depth program with a budget over $10M to move end-user devices and associated infrastructure for security improvements.

Led major $4M, 2-year building centralized enterprise management for Apple Mac machines, and create customized managed to build (OS) according to information security requirements.

Led team to migrate from Citrix Command Center (CCC) to the NetScaler MAS addressing specific management and analytic requirements for the firm global Citrix network infrastructure.

Managed a project to replace the Citrix Secure Gateway (CSG) with NetScaler Unified Gateway for external facing trading platform to introduce improved availability for the customers.

Established improved development standards for the Global Management Console to prioritize business requirements and speed up the releases development cycles.

Lead implementation of building certification environment to smooth NetScaler Firmware 11 upgrade into production across the firm data centers globally and standardize future firmware deployments process.

Work in partnership with cross-functional teams to standardizing Akamai Kona change procedure and applying latest security controls to firm public services.

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PAYSAFE GROUP, Calgary, AB October 2013 – October 2016

IT Infrastructure Project Manager

Responsible for the successful execution of infrastructure and InfoSec projects, working with both technical and business project team resources to ensure quality solutions are delivered on-time and on budget per defined scope, timeline and cost parameters.

Act as the central liaison in a cross-functional project organization working with:

oVarious local and remote business units to negotiate time and resources for impacting changes to architectural components related to infrastructure projects.

oThe Change Management team to relate changes because of Infrastructure projects and to gather feedback on post project implementation.

oThe Quality Assurance group to create viable test programs as required.

Selected Accomplishments:

Negotiated Microsoft Enterprise Agreement for the Group and worked with Sofia team to migrate Calgary users to Office 365 according to new initiative to consolidate and standardize Group systems.

Led major $5M, 2-year building datacenter program using Cisco UCS, Nexus 7k, and SQL cluster to build production, disaster recovery, and staging, saving over $200K in monthly OpEx.

Managed production cutover from UK to Ireland datacenter using structured change management standards, created and authored "Production Readiness" process and documentation decreasing implementation issues / errors, reducing system downtime, and increasing resolution capability, achieving defined 1-hour recovery time objective (RTO).

Directed InfoSec program by managing multiple projects across group sites to implement various technologies, like: LogRhythm, Bluecoat, Fireye, Sourcefire, and Splunk.

Managed (PCI) assessment and penetration tests for production and corporate to ensure required remediation applied according to industry regulations and compliance standards.

Led Tableau Business Intelligence project, including (RFP) preparation and supervision of vendor selection process, recovering invested capital expenditure (CAPEX) in just 1 month.

Improved the performance of generating Cognos Data Warehouse reports 3x faster to provide executives and business units heads with required reports, after migrating from SQL2008 to SQL2014 using new build of servers’ cluster and storage infrastructure.

Led ShoreTel telephony project to integrate company offices over VOIP network, improve the internal customer experience and optimize call routes between company call centers, reducing the operational call cost by 66%.

Streamlined the Group ITSM metrics by implementing ServiceNow at: Calgary, Montreal, Sofia, London. Increased self-service IT accessibility using standard ITIL approach while implementing single sign-on to integrate with group portals and enable automation of internal services.

AHLI UNITED BANK, Manama, Bahrain March 2006 – August 2013

Enterprise Systems Manager

Manage complex IT projects to implement and maintain enterprise windows IT infrastructure.

Develop and follow IT service management best practices to ensure the quality of services.

Provide advanced-level technical support for enterprise server-based infrastructure systems

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Establish metrics to measure and evaluate shared IT infrastructure systems and usage.

Maintain records of tuning changes made and their effect on total resource utilization.

Maintain installed enterprise server hardware, operating system software, and systems software packages on an ongoing basis to remain at recommended release level and to resolve problems to maintain system stability for server, desktop, network, distributed server.

Use advanced-level knowledge of enterprise server hardware architecture and software problem determination techniques to troubleshoot and solve system problems.

Use available documentation and work with vendors as needed for problem resolution.

Develop, maintain, and communicate implementation schedules for the application of corrective software maintenance, to resolve known problems and maintain overall server stability & security.

Selected Accomplishments:

Managed Windows 7 migration project by utilizing MS SCCM and established end-user OS standards for other countries to maintain latest security controls across the Bank global offices.

Consolidated HQ datacenter into Microsoft Hyper-V virtual environment by building clusters of Hyper-V servers with Hewlett-Packard (HP) and HP EVA storage solution, saving over $200K.

Led centralized monitoring project to implement, operate, and support Microsoft System Center, providing automated control for 250 servers, 1K workstations, and AS400 core banking systems.

Managed implementation of disaster recovery (DR) site and development of Business Continuity Planning (BCP) Bank standards, complying with central bank requirements for process and policies.

Led team to migrate from Lotus Notes to SharePoint and Exchange, including mailboxes, public folders, and group calendars, saving licensing costs with Microsoft enterprise agreement.

Managed Microsoft Dynamic CRM customization project for treasury department, aligning with bank and treasury department standards and streamline the internal department processes.

Developed more than 30 custom SharePoint applications and contributed to user migration to Office 365, streamlining internal work process for multiple bank departments.

Planned, and implemented Microsoft Right Management Services (ADRMS), Websense Data Leak Prevention (DLP) to protect Bank data by deep security content analysis.

Plan and implement the new creation of Active directory, IIS, DNS, DHCP, WSUS, Network Access Control, Antivirus and Antispyware for Egypt, Oman, Iraq, Libya fresh sub domains.

Maintain HP insight Manager System to monitor HP hardware, Antivirus, Antispyware, and WSUS.

Plan and implement Distributed File Systems DFS between bank Head Quarter and its subsidiaries.

BAHRAIN INSTITUTE OF TECHNOLOGY, Manama, Bahrain November 2002 –March 2006

Systems Engineer Consultant

Preparing to launch a training project for Microsoft Great Plains, Microsoft Solutions Framework and a Microsoft CRM geared towards enterprise customers.

Participate in ‘Partners in Learning’ and Unlimited potentials programs which are conducted by Microsoft for Ministry of labor and Ministry of education.

Technical Instructor for MCSE, Project Management (PMP, CompTIA IT Project+ and Microsoft Project professional/server), Networking and desktop courses delivered to a wide range of customers which

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include: Bapco (Bahrain Petroleum), Qatar Petroleum, American Navy, Gulf Air, Bahrain Ministry of Labor, Bahrain Ministry of Commerce, and Bahrain Ministry of Technology.

Implemented and administered Microsoft CRM and ACCPAC CRM internally to prepare a customized solution for potential clients.

ONLINE MODERN SOLUTIONS, Cairo, Egypt September 2001 – November 2002

Technical Instructor

Instructed MS Project and Project Management concepts to Namuro-3 American Military.

Successfully led a Project Management role in TNA (Training Need Analyses) for Microsoft Egypt that aimed to educate Microsoft sales team on several kinds of products.

Used a systematic plan of lectures, demonstrations and laboratory work as a Specialist Trainer.

Managed the E- Government project in collaboration with the Ministry of Communication and Information Technology for transforming the end users work environment.

CASBEC – CAIRO UNIVERSITY, Cairo, Egypt April 1999 – September 2001

Technical Instructor / Systems Engineer

Responsible for establishing core internet connectivity, installing transmission hardware, configuring firewalls and proxies and completing needed set-up to support both Intranet and Internet websites.

Contributed major process optimization routines to achieve intended level of performance while holding the key role for network infrastructure design of some facilities on site.

Participated in project management initiatives for different IT related projects.

Education

Master of Business Administration (MBA), Technology Management, University of Phoenix, AZ

Bachelor of Commerce (BCom), Accountancy, Cairo University, Cairo, Egypt

Technical Experience

Cloud Services:

Microsoft Office 365; Azure; Amazon AWS; Akamai DDOS; GTM; FAST DNS

Security Tools:

LogRhythm; Bluecoat; Fireye; Sourcefire; Splunk; Websense; TrendMicro; McAfee

Applications:

SharePoint, Microsoft Project, Microsoft CRM, Atlassian: Confluence, JIRA, ServiceNow

System Tools:

SCOM; SCCM; SCVMM; Active directory; DNS; DHCP; ServiceNow; Solarwinds

Hardware:

Cisco UCS Blade Servers; Nexus 7k/5k; F5; Cisco ASA FW; EMC SAN; HP EVA

Professional Development

Project Management Professional (PMP)

CompTIA Certified IT Project +

ITIL v3 Foundations

Microsoft Certified Trainer (MCT)

Windows Serv 2008 Tech. Specialist (MCTS)

Microsoft Certified Systems Engineer (MCSE)

Microsoft CRM Business Solutions Certified

Microsoft Certified Systems Admin. (MCSA)

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