Manager Project
Resume:
DAVID CLAWSON
Ashburn, VA 20148
*********@*****.***
program manager technical team manager project manager
Expert in Planning, Management and Deployment of Complex Projects that Increase Efficiency, Productivity and Profitability
Project Management Professional with more than 10 years of experience across diverse markets, industries and technologies. Strong track record of matrix-managing cross functional teams that collaborate as a focused unit to achieve aggressive business goals. Particularly effective directing the evolution of technical and non-technical solutions, constantly managing the needs of the customer, team, and project. Core competencies include:
Release Management
Conflict Resolution
Strategic Planning and Leadership
Productivity and Efficiency Improvement
Team Management/Collaboration
Process Methodology
PROFESSIONAL EXPERIENCE
WEB.COM / NETWORK SOLUTIONS
Program Manager / Product Administrator, Technology Services 2007 - 2018
Supported, tracked and managed over 1200 “on time” code deployments across different platforms in multiple environments (Development, QA, and Production).
Executed hundreds of detailed project plans related to code fixes, maintenance and enhancements.
Coordinated scheduling and prioritization of hundreds of fast tracks and off-cycle deployments based on business needs or customer escalations.
Created and managed detailed, presentable project plans to account for tasking, resources, and dependencies to align teams for successful code releases.
Orchestrated deployment cadence and real-time support during release windows including over 75 off hour activities or outages.
Assessed and communicated internal/external impacts and to clients, customers and management.
Worked towards technical solutions that aided in risk mitigation while minimizing downtime for applications and platforms.
Supported automation platform to more efficiently and consistently install code uniformly across environments, reducing manual steps and human error.
Complied with PCI and SOX standards to ensure appropriate change controls were in place throughout the Development, QA and Production cycles.
Collaborated with business and technology teams through project phases including approval, requirements, UAT, go-live and post review.
Supported, tracked, managed and executed product configuration requests in Development, QA, and Production environments via internal UI.
Successfully leveraged Jira and confluence throughout the project sprint to review stories, bugs, and tasks on a daily basis with team.
AOL LLC, FORMERLY AMERICA ONLINE, INC., Dulles, VA
Technical Project Manager, Business Technologies 2006 - 2007
Led Software and Tool deployments to 27 AOL domestic and international call centers worldwide (12,000+ users).
Provided 24x7 support for these call centers, as well as provided key functionality of the AOL client.
Managed crisis calls for critical outages to conclusion including a complete and actionable post mortem.
Coordinated and liaised with multiple operations teams to reduce mean time to repair of critical outages and prevent future outages from occurring
Reviewed application availability and performance metrics to measure service level agreements.
Facilitated and led a weekly systems quality review meeting with customers and fixing agents
Delivered year over year reduction in lost minutes for turbulent installs.
Developed methodology for communication to executives, customers, and sites through daily reports.
Planned, coordinated and directed the communication of 50+ weekly system changes and installs, moratoriums and other release notifications.
Provided technical liaison between internal AOL Business and AOL Technology departments internally.
Researched, designed and implemented Change Management Standards for requests for application deployment.
Technical Kowledge/Expertise
Jira Software Development
Confluence
Microsoft Project
Jenkins
Business Applications: Microsoft Outlook, Word, Excel, Visio, PowerPoint
Reporting Applications: Business Objects, Crystal Reports, Remedy
Education
Computer Institute
Microsoft Certified Systems Engineer & A+ Training
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