Katrina Josette F. Lenon

**** ** ****** **

Edmonton, Alberta T6X 2G1

780-***-****

ac44c4@r.postjobfree.com

Highlights of Qualifications

One-year Unit Clerk certificate with practicum component from a recognized postsecondary institution

Strong analytical skills and accuracy under pressure

Ability to listen, comprehend and orally respond to relay information, directions or questions in a clear and concise manner

Ability to work independently and complete work assignments, organize and prioritize tasks while adapting to interruptions and changing circumstances

Approachable, flexible and tactful team member contributing to a positive team environment

Exceptional communication, organizational skills and patient-focused customer service

Proficient in HealthQuest, basic knowledge in Tandem, NetCare, Gold Dental Management, Patterson Imaging and Dolphin Imaging

Strong proof reading and typing skills of 60 wpm

Advance knowledge in Microsoft Office and medical terminology course completion

Education

Health Unit Clerk Program, Diploma April 2016 – October 2016

Robertson College, Edmonton, Alberta

Bachelor of Science in Electronics Engineering June 2008 – April 2013

Holy Angel University, Philippines

St. Scholastica’s Academy June 2004 – March 2008

Pampanga, Philippines

Certifications

Alberta Netcare Portal Training September 2016

Electronic Health Record

Robertson College, Edmonton, Alberta

Basic Life Support for Healthcare Provider (C) August 2016

Heart and Stoke Foundation of Canada

Robertson College, Edmonton, Alberta

Standard First Aid with CPR Level August 2016

Health Care Provider/AED, Apex Training Solution

Robertson College, Edmonton, Alberta

Freedom of Information and Protection of Privacy Act August 2016

FOIP: Focus on Privacy

Government of Alberta

Nonviolent Crisis Intervention June 2016

Crisis Prevention Institute, Blue Card

Robertson College, Edmonton, Alberta

Awards

Honor Student Graduate October 2016

Health Unit Clerk Program, Diploma

Robertson College, Edmonton, Alberta

Award of Excellence in Anatomy, Physiology and Medical Transcription August 2016

Health Unit Clerk Program

Robertson College, Edmonton, Alberta

Award of Excellence in Business Communications June 2016

Health Unit Clerk Program

Robertson College, Edmonton, Alberta

Award of Excellence in Key Applications June 2016

Health Unit Clerk Program

Robertson College, Edmonton, Alberta

National Scholarship Program Full Merit Recipient June 2008 – April 2013

Commission on Higher Education

UP Campus 1101 Quezon City, Philippines

Employment History

Medical Office Assistant July 2017 – March 2018

NOVA Medical Clinic, Edmonton, Alberta

Accompany the patient to designated room, obtain consent for treatment and ask the patient to complete paper work as needed

Take the height and weight, administer eye examination, assist the physician with minor procedures and does vital sign monitoring

Ensure rooms cleaned between patients and stocked with necessary supplies and equipment

Communicate with AHS departments involved in patient care and other outside agencies/facilities

Sterilize medical instruments after use

Sales Associate January 2016 – August 2017

Le Creuset, Edmonton, Alberta

Ensure each customer receives outstanding service by establishing a friendly environment through pleasant greetings and acknowledge related concerns

Recommend products based on customer needs and provide knowledgeable, honest and superior customer service

Process transactions efficiently and effective

Demonstrate the ability to interact as a team member by communicating effectively with co-workers for customer satisfaction

Maintain the sales area neat and visually pleasing at all times

Dental Administrative Assistant and Transcriptionist March 2017 – May 2017

VIVID Prosthodontics, Edmonton, Alberta

Manage a multi-line phone system and pleasantly greet all patients

Professionally schedule and verify appointment times with patients

Prepare all necessary documents, collect payments and send out proper billing

Develop strong patient relations by providing the highest level of customer service

Organize and maintain chart filing system

Health Unit Clerk Student September 2016 – October 2016

5D2 General Internal Medicine, University of Alberta Hospital, Edmonton, Alberta

Assemble standard forms for patient charts

Transcribe physician’s orders, record information on requisition forms, consent forms, chart forms and Tandem

Transcribe and process medication, laboratory, diagnostic imaging, dietary and treatment orders

Coordinate and schedule patient tests and treatments within internal and external departments, arrange patient transportation and contact patient to advise on admission, discharge and appointment dates

Perform administrative and clerical functions such as answer telephone calls, update patient census and room list, requisition office and patient care supplies

Customer Service Associate June 2015 – December 2015

La Maison Simons INC., Edmonton, Alberta

Interact and communicate with customers to determine and meet their merchandise requirements

Assist customers in making selections and provide necessary feedback on color and pattern choices

Complete each transaction in a quick and well-organized manner

Handle cash register in an efficient and honest manner

Arrange merchandise in display windows and floor displays

Associate Software Engineer March 2014 – March 2015

Accenture INC., Philippines

Creation of dashboards and reports using Data Visualization tools such as QlikView and Tableau

Facilitate on bootcamp trainings for incoming resources in the Digital department

Ensure that curriculum is delivered professionally and effectively to meet desired learning objectives

Arrive punctually to training site and expertly manage time during the course of the bootcamp to ensure that all aspects of the lesson plan are delivered

Calculate final marks of trainees and contribute necessary feedback to instructors

References Available

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