Customer Service Sales Associate

Caroline Burns

** **** *****, ***** **********, IL 60010 w 847-***-****

********************@*****.***

Objective: Seeking an impactful role within a leading company that leverages my strengths of rhetorical and persuasive writing, organizational multitasking, interpersonal communication, leadership, and professional maturity

Education

Bachelor of Arts in English Studies, Illinois State University, Normal, IL December 2017

• Relevant Coursework: The Grammatical Structure of English; The Growth and Structure of the English Language; Rhetorical Analysis and Composition; AP Language and Composition Barrington High School, Barrington, IL Spring 2013

• Achieved an ACT Composite Score of 31

• Participated in varsity swimming and water polo, honors chamber choir, Kairos retreat leadership, and National Honor Society

Awards and Leadership Experience

Presenter: Illinois Association of Teachers of English (IATE) Convention Fall 2017

• Designed and led a professional presentation regarding the newly designed peer mentorship model to secondary and collegiate English educators and administrators

• Managed registration of attendees and flow of the event

• Conducted interviews with esteemed writers and educators Published Author: Polyglossia English Studies Research Journal Fall 2017

• Selected for publication in Illinois State University’s annual undergraduate research journal

• Composed an expository essay on the Carr-Kammerer murder associated with the Beat Generation Peer Mentor: Illinois State University Spring 2017

• Designed a peer mentor model (one of three senior mentors) for English education students

• Assisted pre-service English teachers to draft and revise effective and organized lesson plans Senior Scholar Athlete: Barrington High School Spring 2013

• Honored with the Scholar-Athlete award based on high performance in academics and varsity sports Member: National Honor Society Fall 2012

• Inducted to selective academic society based on excellent grades and extracurricular involvement Professional Experience

Writing Tutor and Teaching Assistant January 2015 – December 2017

• Planned and managed writing and grammar lessons for a variety of high school students and classes

• Conducted one-on-one tutoring for students with various learning and writing abilities Host and Server: Firehouse Pizza and Pub, Normal, IL September 2017 – December 2017

• Promoted from host to restaurant server within the first week of employment

• Designed signboards with creative (and often punny) marketing slogans for specials and events

• Developed strong, professional relationships with coworkers and managers in a short time span Sales Associate: Anna Shea Chocolates and Lounge, South Barrington, IL May 2014 – August 2017

• Assisted customers with a vast selection of exquisitely unique menu options

• Ensured client satisfaction through product knowledge and communication skills Sales Associate: Heads Up Boutique, Barrington, IL August 2014 – August 2016

• Demonstrated highly effective salesmanship and excellent customer service

• Helped customers design custom and personalized clothing and gift items

• Developed close relationships with superiors; trusted to nanny the owner’s two infant children for two years Additional Skills and Interests

• Completed Substance and Style: Instruction and Practice in Copyediting by Mary Stoughton

• Familiar with The Chicago Manual of Style

• Proficient in Microsoft Office programs and Google applications

• Fluent in Spanish

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