Technical Support Customer Service

Kundan Singh Rawat

E-mail: **********@*****.***

Contact No.: +919*********

Career Objective:

Seeking a challenging position which will permit me to use and enhance my skills in a progressive and dynamic organization with an experience of 2.5 years as a technical support engineer. Work Experience

(Oct 2014-Feb 2017)

Technical Support specialist

Ienergizer IT Services Pvt Ltd

(Mar 2017-Present)

Customer Relationship officer

Hinduja Global Solution Ltd

Job Description

Designation: Junior Engineer Technical Support

Location: Noida

Essential Duties and Responsibilities :

Provide Technical assistance to the customers by performing the following duties:

Responsible for taking control of and resolving Complex Technical and Escalated customer issues.

Provide Technical support with issue resolution via phones/chat.

Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.

Resolving Technical issues in printers and laptops.

Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.

Provide network and wifi installation of printers devices. KNOWLEDGE AND SKILLS

Ability to Analyze, Research and solve highly Technical, Unique problems. Thorough knowledge of the following :

• Mainstream DOS and MS-Windows, MAC-Operating System.

• Configuring printer on Network and Wifi.

• Peripheral Subsystems including the following: Multimedia, Speakers/Headset (Wired/Wireless).

• Web browsers like: Internet Explorer, Mozilla Fire Fox.

• Deep knowledge of Mobile printing.

• Excellent Communication & Trouble shooting skills.

• Telephone Customer Service Skills.

TTEECCHHNNIICCAALL SSKKIILLLL SSEETT

Programming Languages JAVA(Core and Advanced), C

Web Technologies HTML,CSS

Software Exposure MS Office Suite of products

TRAINING

o Title : Online Library Management System

o Organization : NIIT

o Duration : 45 Days

o Scope : Any education institute and government office can make use of it. Project: Personal Authentication Based On IRIS Recognition

We have five modules in this project they are :

• File

• Scan an Eye

• Save into memory

• Match against my memory

• View my memory

Extra co-curricular

• Won first prize in Cricket Tournament.

• Won first prize in Table Tennis Tournament in the college.

• Won several models and certificates in my schooling. Educational Qualification

S.No Standard Board/University Year of

Passing

Percentage

1. B.TECH (CSE) Uttar Pradesh Technical

University

2014 65%

2. CLASS XIIth C.B.S.E 2010 65.6%

3. CLASS Xth C.B.S.E 2008 75.6%

PERSONAL DETAILS:

Date of Birth :21/09/1991

Gender : Male

Languages : English, Hindi

Hobbies : playing cricket & Table tennies, surfing on net, listening music DATE: 06/01/2017

PLACE: NEW DELHI NAME: Kundan Singh Rawat

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