Active Directory Windows Server

Sheikh Mohammad Rehan E-mail: ***************@*****.*** Phone: +971- 526135384

Location: Souk Naif Street, Deira, Dubai

Career Objective

To work as an enthusiastic professional with zing in a dynamic environment that would provide me an opportunity to enable my skills for the development of the Organization

Professional Overview

A dynamic career span of 4 Years in Capgemini reflecting pioneering experience and year-on-year success in every field; the scope of expertise covers:

îWindows Servers Management (Active directory, DNS and DHCP), Virtualization Technologies (VMware 5.0 & 5.5), Microsoft Exchange (2010, 2013 & O365)

îProviding L2 support Handling Incident/Problem/Change Management, SLA Management, Risk Management; New Technology assessment.

îTeam Management, Implementation, Training & mentoring team.

Presently associated with Capgemini as Associate Consultant

Skill Set

Technology:

1.Operating System: Windows server 2000, 2003, 2008R2 and 2012R2

2.Authentication: Active Directory Services, Group policy, DFS

3.Virtualization: VMware and VCenter 5.0;

4.Other Microsoft Technologies: DHCP, Failover Clustering.

5.Other domains: Basics of Networking.

6.Hardware: HP Blade enclosure server, ILO

Management:

7.Team Management: Conducting periodic performance reviews and assessments; Helping team in their work and ensuring effort reduction; Arranging Training sessions for team members

8.Customer Management: Arranging and attending customer weekly/monthly calls; Handling customer escalations; Delivery meeting customers quality expectations

9.Operations Management: On-call support 24*7; Shift roster preparation; Reviewing and Tracking daily Incident/Problem/Change Management calls;

10.Project Management: Preparation of project plan; Scheduled and accurate reporting

11.Vendor Management: Call logging and coordination with vendor

12.Governance: Conducting periodic reviews and preparation of weekly/monthly reports; Service Level Management; managing internal audits and ensuring process compliance.

Key Deliverables

Supporting Windows platform server for client over 4000 servers located in different datacenters around the Globe

Working as Customer support engineer (Wintel Support, Exchange, AD and VM Ware) in 24*7 Environment

Managing & Administering of Windows-2012, 2008, 2003 Servers, IT infrastructure support through remotely.

Preforming pro-active Server performance improvement and fixing the security related issues.

Documenting Servers Installation and Configuration, Standard Operating Procedures.

Designing, Implementing and Administrating the Active Directory

Service request tickets for client end issues like application access or access in a particular group, share access, unlock of user ID, extension of user ID.

Providing access to shared folder, Access to servers through Active directory as per user request.

Managing DNS, DHCP and DFS.

Worked of Shared Folder related issues and permissions

Trouble shooting Servers Down/Un-reachable related problems.

Trouble shooting UPS Down/Un-reachable related problems.

Taking up the users email client issues and login into their remote systems.

Designed and implemented new server standards for core business services.

Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.

Taking Backup and Restoring of Active Directory.

Migration of server from Windows 2008 R2 to 2012 R2.

Basic Troubleshooting of RAIDs.

Exploring the knowledge and activities on O365.

Working on Enterprise Vault issue.

Creating and Restoring Mailbox.

VM Task such as Server build, decommissioned, snapshot, cloning, Disk, CPU, memory Addition & Deletion.

Evaluating the Incident trends and the Change implementations of the team and taking measures to avoid repeated incidents.

Supervising major projects, providing solutions and ensuring delivery of the same on the decided time.

Conducting training sessions for team members on existing Technology Services.

Attend Project calls\Customer calls, tracking the project implementation and leading the team towards the successful implementation with the accepted time line.

Notifying customers on the incidents from the beginning to till the resolution of the incidents with timely updates.

Train the team members on the technology for them to deliver the daily task and known about the technology they are working on so they can meet the organization key requirements and the success.

Resolved many IT Incidents\Problem tickets from lower to higher level of severity and complexity.

Supporting End user with solution on issue they facing in windows server.

Co-coordinating with vendor for hardware related issues and changes in hardware as per the issue.

Troubleshooting issues related to health and connectivity, Backup failure. Health and performance issues related to disk, memory, CPU and Services of Physical Servers, VMs.

Handling printer related Issues remotely

Troubling shorting Support to Level-1 issues and working with Level-3 to address escalations.

Working in a highly professional and error free work environment and maintain a 100% quality team.

Achievements

Award of Recognition from Customer MediaMarket Saturn(Central Europe).

Customer Delight award from MMSITS.

Various Appreciations from Tier-3 Team and Managements.

Representing Capgemini Cricket Team as a Fast Bowler.

Growth Path

ORGANIZATION

DESIGNATION

DURATION

Capgemini Ltd, Bangalore, India

Associate Consultant

June 2016 – March 2018

Capgemini Ltd, Bangalore, India

Senior Software Engineer

June 2015 -- June 2016

Capgemini Ltd, Bangalore, India

Software Engineer

May 2014 -- June 2015

Scholastics

S.NO

COURSE

UNIVERSITY

YEAR

MARKS

1

B. TECH(ECE)

VTU University

2013

63%

2

12th

C.B.S.E.

2009

62%

3

10th

C.B.S.E.

2007

59%

Personal Dossier

Name: Sheikh Mohammad Rehan

Father Name: Atiqur Rahman

D.O.B: 14-August-1991

Hometown: Varanasi, Uttar Pradesh, India

Passport No.: L3953377

Visa Status: Visiting Vaild till 27th June

Language Known: Hindi, English, Urdu & Kannada

Hobbies: Playing Cricket, Swimming

Declaration

I hereby declare that all statements made in this application are true, complete & correct to the best of knowledge and belief. I understand that in the event of any information being found false or incorrect, my candidature/appointment is liable to be rejected /terminated.

Date - (Sheikh Mohammad Rehan)

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