[Olwethu Mpikeleli]

Cell Number: [078*******]

Alternative number: [061*******]

Email Address: [ac43oa@r.postjobfree.com]

Personal Details

Name : Olwethu

Surname : Mpikeleli

Gender : Female

Race : African

Date of Birth : 07 September 1991

Identity Number : 910**********

Nationality : South African

Home Language : Isixhosa

Other Language : English, Isizulu

Race : African

Physical Address : 1467 Mayibuye ext Midrand 1632

Health : Excellent

Marital Status : Single

Education

[Grade 12: Matric 2007] : Qumbu village High school

[Subjects Passed] : English, Isixhosa, Biology, Physical science, Agriculture, Mathematics

tertiary certification and qualification

[Course Name] : Diploma in Information Technology (Support Services)

[Institution] : Walter Sisulu University

[Year] : 2009 - 2013

Duration : 4 years

Work Experience

Company : Premium Ideas (Morvest Outsourcing Solutions)

Position : IT support Engineer

Date : October 2015 – Current

Duties and responsibilities:

Diagnosis of desktop, application, networking and infrastructure issues.

Logging and resolving tickets using the ticketing system.

Troubleshooting PC’s, laptops and mobile devices.

Providing 1st line support to users.

Installation and support of telecommunication equipment.

Responsible for supporting: Windows 7/8/10, Microsoft Office, Windows Server 2012 standard installation, Anti-Virus products, DNS/DHCP, TCP/IP and Ethernet

Setting up work stations on networks.

Crimping network cables.

Installing software applications (Microsoft office, anti-virus, Operating systems, Pastel and drivers).

Monitoring and maintaining computer systems and networks.

Adding printers for users and fixing printer issues.

Active Directory

Creating users accounts

DHCP and DNS

Group policies

Setting up Virtual Machines on Hyper-V

Mapping up a network drive.

Configuring Raids

Remote connection support and Team viewer

Service level agreement (SLA’s)

References

Name : Praise Mpofu

Company : Premium Ideas

Position : System Administrator

Contact Number : 062-***-****

Name : T Ngetu

Company : WSU

Position : HOD

Contact number : 043-***-****

Contact this candidate