Sales Representative Customer Service

Quintin Signal

**** ***** ***** **. ***. D Raleigh NC, 27610 919-***-**** *************@*****.***

Objective

To obtain the position, and to utilize my skills to further my dreams into being the best

Role Model possible for my children, showing them success comes with hard work.

Education

Wake Tech: Raleigh, NC (Jan 7, 2015- Aug 2017) Electronic Engineering Program

Durham Tech: Online IT classes (Aug 2017-

Experience

Conduent: Raleigh, NC Nov. 2017- Current

•Customer Care Assistant working to support customers with their accounts.

•Ability to navigate through multiple computer applications with speed and accuracy.

•Ability to work with customers to resolve inquiries.

•Provide troubleshooting assistance to customers

•Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

•Maintain a high level of world class customer service/professionalism to a wide range of customers.

•Recommend products that best suit the customer.

•Having the ability to read and interpret documents.

Green Resources @ Cree Inc: Durham, NC Apr. 2017- Nov. 2017

•Carrying templates weighing up to 50lbs multiple times during a shift

•Being on feet and moving for long periods of time (12hrs).

•Performing functions at a computer and input data.

•Receive phone calls and requests from internal parties and solve problems frequently

•Communicate to internal and external auditors the receiving inbound shipments procedures

•Perform data entry functions, using Microsoft Excel and Word, etc.

•Providing great customer service to internal and external customers

•Provide reports and Productivity Metrics to support better efficiency.

T-Mobile: Raleigh, NC Feb. 2017 – Current

As a Retail Sales Representative attending to the customer and develop the customers trust and loyalty to the company by solving their problem, attending to their needs, and treating them with utmost respect. As a Retail Sales Representative I also act competently to address the needs of the customer. I am knowledgeable with the products to sell to convince a customer to purchase the product.

Pepsi Bottling Ventures: Garner, NC August 2015 – Jan. 2017

Operate various production machines. Forklift operators, supply materials for the lines as well as remove the completed product from the line. Working well with others. The goal is to be trained for all of the machines in the plant. Loading and unloading trucks. Depending on the flavor we’re running, it’s my job to load the machines with the right containers and the appropriate lids or caps. Once the line is up and running, my focus shifts to more of an auditing and loading role.

Angelica: Durham, NC Specialist Oct. 2013- Jan. 2015

Operate steam, hydraulic, or other pressing machines to remove wrinkles from garments and flatwork items, or to shape, form, or patch articles.

Lower irons, rams, or pressing heads of machines into position over material to be pressed.

Remove finished pieces from pressing machines and hang or stack them for cooling, or forward them for additional processing.

Hang, fold, package, and tag finished articles for delivery to customers.

Slide material back and forth over heated, metal, ball-shaped forms to smooth and press portions of garments that cannot be satisfactorily pressed with flat pressers or hand irons.

Select appropriate pressing machines, based on garment properties such as heat tolerance.

Push and pull irons over surfaces of articles to smooth or shape them.

Finish pleated garments, determining sizes of pleats from evidence of old pleats or from work orders, using machine presses or hand irons.

Straighten, smooth, or shape materials to prepare them for pressing.

Finish pants, jackets, shirts, skirts and other dry-cleaned and laundered articles, using hand irons. •Deposit recoverable materials into chutes or place materials on conveyor belts. Green Task Statement

Operate balers to compress recyclable materials into bundles or bales. Green Task Statement

Clean materials, such as metals, according to recycling requirements. Green Task Statement

AJ Telecommunications: Ashland, VA Field Technician Jan. 2013- Oct 2013

Read work orders, blueprints, plans, datasheets or site drawings to determine work to be done.

Inspect completed work to ensure all hardware is tight, antennas are level, hangers are properly fastened, proper support is in place, or adequate weather proofing has been installed.

Bolt equipment into place, using hand or power tools.

Test operation of tower transmission components, using sweep testing tools or software.

Run appropriate power, ground, or coaxial cables.

Check antenna positioning to ensure specified azimuths or mechanical tilts and adjust as necessary.

Replace existing antennas with new antennas as directed.

Install all necessary transmission equipment components, including antennas or antenna mounts, surge arrestors, transmission lines, connectors, or tower-mounted amplifiers (TMAs).

Take site survey photos or photos of work performed, using digital cameras.

Complete reports related to project status, progress, or other work details, using computer software.

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