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Medical Assistant Customer Service

Los Angeles, California, United States
April 10, 2018

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Helen R Adams

*** * ***** **. ********, CA *****

909-***-**** –


To contribute to a growth-oriented position in which professional experience, academic background, technical skills, and commitment to excellence will have a valuable application toward my career as a professional health care provider.


Phlebotomy Technician 1 –August 2017

US Colleges of Health & Human Services

Montclair, CA

National Phlebotomy Technician 1 Certification Cert# 993284

California Phlebotomy Technician 1 License CPT 01016357

CPR/AED and BLS Certified

Medical Assistant – 1990

Waterson College

West Covina, CA

California certified Medical Assistant Cert# 14282-14

Diploma –1974

Bassett High School

West Covina, CA


BioData Laboratories –Rialto, CA 08/2017

Phlebotomy Extern

Collected blood specimens by; venipuncture, vacutainer, and butterfly techniques.

Utilized computerized database to accurately verify patient identification.

Maintained a safe and sterile work area.

Prepared blood specimens for transport.

Facey Medical Group –Mission Hills, CA 07/2015-04/2016

Critical Care Coordinator/Certified Medical Assistant

Collaborates with and provides information to patients, physicians, and staff regarding the provisions of care.

Utilization Management: performed daily and monthly reports from high profile insurance companies.

Managed multiple concurrent projects and maintained a work pace appropriate to the workload.

Ensured continuity of care through communication and documentation.

Helen R Adams

Lakeside Community Health Care –West Covina, CA 06/2013-07/2015

Office Manager-OB/GYN/Certified medical Assistant

Managed office staff and ensured all policies and procedures were followed.

Scheduled and ensured office flow for staff and physician.

Ensured all OSHA and HIPAA guidelines were in compliance.

Resolved patient issues in a professional manner.

Provided excellent customer service and lead the staff by example

Assisted front and back office as needed.

Gateway Regional Medical Center –Anaheim CA 08/2011-06/2013

Office Manager/Medical Assistant

Coordinated the day-to-day operations physicians and staff.

Hired and Trained staff members in facility procedures and policies as well as OSHA and HIPAA guidelines.

Ordered and maintained inventory supplies.

Assisted in front and back offices duties when needed.

Foothill Pulmonary-Pasadena, CA 03/2003-07/2011

Medical Assistant

Front office; answering phones, insurance verification, filing, assist patients with paperwork, and scheduling appointments.

Back office; exam room set-up, medical histories, vitals, EKG’s, injections, specimen collection, triage, and physician assistance during exams.

Provided patient instruction for procedures and treatments per physician’s orders.

Followed all OSHA and HIPAA guidelines.

Delivered excellent customer service with compassion and care.


Technical: Microsoft Office Suite, Electronic Data Entry, Electronic Medical Records.

Medical: Patient Identification, Vacutainer System, Butterfly Techniques, Venipuncture

Procedures, Blood Composition, Centrifuge, Urinalysis, Specimen Labeling and Transporting,

HIPPA/OSHA Guidelines, Universal Infection Control, Finger/Heel Sticks, Medical Terminology,

Excellent Bedside Manner, Outstanding Customer Service, Vitals, EKG’s, Medical Histories, Injections,

Exam Room set-ups, Triage, Insurance verification, Appointment Scheduling

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