Service Office

Charumathi Koppalur Ravi

Email: **********@*****.***

Contact: +1-732-***-****

LinkedIn: www.linkedin.com/in/charumathi-r-75000513b

PROFESSIONAL SUMMARY:

•Around 4 years of IT experience in Production Support and application maintenance.

•Experience in Unix/Linux, Windows and SQL platform to support the Prime finance system.

•Experience in troubleshooting application issues, debugging Python, Java, Unix and Oracle PL/SQL scripts.

•Tasks performed using Unix are debugging the logs and troubleshooting/fixing the errors using Unix utility commands, SFTP issue handling, Schedule release deployment like install/update the package, network issue handling, and disk/CPU space issue handling.

•Tasks performed using Sybase/Oracle/SQL are used sub queries, joins to retrieve the data, update/delete/insert/truncate when its required after proper approval, debugging the stored procedure and troubleshooting the error, fixing the db issues(like replication, deadlock, blockings, space issues.) with respective DBA.

•Tasks performed using Autosys are monitoring the batch jobs, Manual tasks like force Start/Kill/Success when its required, updating the JIL and trouble shooting the issue with standard errors in Autosys.

•Tasks performed using Service Now/Jira are created/tracked/maintained the ticket again the respective team to fix the reoccurring issue permanently.

•Worked in challenging and critical trade processing, front-office and middle-office production systems and ensured high availability.

•Worked closely with external vendors and rating agencies across the globe to process huge price, index and ratings files on time critical batch jobs for Prime Brokerage and Security Lending business.

•Experience in Incident, Problem, and Change and Availability management.

•Handled timely escalations, follow-ups and communications with all stakeholders on all production issues and drive them to closure.

•Handling Service requests (Service Now) from user, Development teams and other upstream/ downstream system.

•Develop shell scripts to convenient repeated tasks, Document repeated issues and discuss with developments, incident and problem management teams to avoid occurrences in future.

•Documented the re-occurring issues in KEDB and discuss with developments to avoid occurrences in future.

•Experience in handling users from different part of the world and giving resolutions in time by extracting data, creating logins, analysis of repots with the help of predefined steps and experience in Oracle/Sybase and Unix plat form.

•ITRS: Configuring the gateway, restarting the gateways and also fixing the false alerts, creating the alerts to reduce daily manual works/tasks etc.

•Experience in Production release(udeploy/Jenkin) and Schedules releases, DR/COB and management activities.

•Hands on experience on messaging system like Kafka/MQ and Swift and web applications which uses Weblogic/Tomcat server.

•Experience in Equity/Prime finance and good knowledge on Trade life cycle.

TECHNICAL SKILLS:

Programming Languages

Shell Scripting, Python, HTML

Operating Systems

Windows, Unix/Linux, SQL

Tools

SQL Developer, AUTOSYS, WINSCP, ITRS-GENEOS, SQL Editor, SSH Tectia, DB-Visualizer, Udeploy, Jenkin, SVN, Putty, MS Studio, JIRA, Service Now, SOAP

Others

MS Office Excel, Word, Outlook

CERTIFICATIONS

ITIL (Internal), ITSM (Internal), RTB(Internal)

EDUCATION QUALIFICATION:

Bachelors of Science-Mathematics, India

Master of Business Administration, India

PROFESSIONAL EXPERIENCE:

HCL Technologies, Bangalore, India Aug 21,2013 – Jun 02, 2017

Title: Application Support Analyst

Project: Citi-Prime Finance

Citi Prime Finance is the stand-alone prime finance business of the world's bank. Every day, emerging to franchise hedge funds turn to us for every part of the trade lifecycle. They rely on us for our unsurpassed global presence and local expertise, our extensive resources, our highly talented people and our passionate commitment to delivering unsurpassed service to our clients. For every strategy, in every asset class (equities, fixed income, foreign exchange and futures), and with swaps, derivatives, business advisory, capital raising and financing, we leverage our local and global strengths in execution, our leadership in prime finance, and our comprehensive custody and fund administration capabilities to meet our clients' needs.

Our global presence and knowledge network allows us to deliver financing solutions to help our clients increase alpha, reduce risk, improve efficiency and achieve their long-term business objectives.

This comprises of multiple applications which are collectively designed to produce number of trade reports and extracts for various clients all over the world. Support responsibility starts from booking a trade to the final report generation and these activities are established through the ITRS-GENEOS and Autosys.

Responsibilities:

•Worked with global team of developers, testers and business stakeholders.

•Handled regular L2 activities and worked on L1 activities whenever there was an outage or major issues which impacted Client reporting and trading.

•Troubleshooting of various configuration issues like SFTP/FTP issue and worked on quick turnaround to proceed the batch.

•Worked with multiple upstream/downstream to get the feeds on time.

•Worked closely with external vendors and rating agencies across the globe, to process huge price, index and rating files on time to process the critical batch jobs for Prime Brokerage and Security Lending business.

•Acted as a gate keeper for production releases, reviewing all production releases to ensure proper implementation and back up strategy plans.

•Weekend housekeeping/checkouts to ensure the environment are available to users.

•Documented the reoccurring issue in KEDB and worked with L3 team and tracked tasks through Problem/Incident/change Management and JIRA for permanent fix.

•Handled timely escalations, follow-ups and communications with all stakeholders on all production issues and drive them to closure. Coordinate and arrange the global weekly status call with management. Root Cause Analysis and Resolution of Production Issues.

•Handled production issues in trade processing and back-office systems. Ensured on time delivery of client’s reports and metrics, to meet SLA.

•Implemented and configured ITRS alert monitoring for critical production hardware and processes.

•Worked on DR/COB activities and Schedule releases (using Udeploy/Jenkins tool).

•Own and drive the support issue from initial user contact, follow through to resolution with the business user contact. Interact with the business users, understand and resolve the reported issues.

•Worked with Development team for collecting application transition and business operations flow.

Contact this candidate