Service Engineer

Gerald S. Svec

***** **** **** ***** **** Rock MI 48134 859-***-**** ******@*****.***

Overview

An Automotive Service Engineer with experience documenting and researching automotive

issues, executing automotive diagnostic control procedures and supervising and mentoring

others. Recognized professional with strengths in planning and implementing proactive

procedures and systems, hands-on knowledge of vehicle maintenance requirements, repair

techniques, and a proven ability to motivate and communicate with engineering, technicians

and administrative staff. In addition now performing warranty tasks and making sure the

correct procedures are being performed by the dealers. There is 33yrs of automotive

experience, including master technician, management roles, engineering roles and warranty

assessing.

Experience

Technical Warranty Assessor; Ford Motor Co. July 2017- Present

Performing warranty appeals and scheduling warranty audits.

Ford Technical Service Assistant Center Nov 2013- July 2017

Escalated Handling - supporting all vehicle system issues and

concerns received but not resolved via the Ford Technical Service Hotline.

Ford Service Engineer supporting Powertrain, Body, Chassis and

Electrical systems documented by Service Technicians presenting issues

received from Fords U.S. dealer network.

Provides coaching, assistance, education and technical support

and quality assurance to aid in the overall development of Service Engineers.

Mentor and trainer for college graduate engineering interns.

Participated in customer service events designed to allow groups

to observe and experience the capabilities of the Ford Technical Service Center.

Primary duties were explaining procedures, reference material, availability of

expert personnel and answering questions.

Primary responsibility at the OEM’s On-Demand Contact Center

is to assist dealership service technicians in troubleshooting technical problems

via phone and web.

Ability to use my extensive experience and repair knowledge to

research problems and identify the latest fix information.

Ability to work in a team environment with other service

engineers in diagnosing issues, identify similar and repeating problems and

providing documentation.

Acts as a liaison with product engineering, field service

engineering, publication and other engineering teams to resolve service issues.

Fuller Ford, Transmission Specialist Cincinnati Ohio April 2002 – Nov 2013

Certified Driveline Technician.

Brake, Safety Restraint Systems, Air Conditioning, Steering,

Suspension, Drive Axle and Diesel Certifications.

Consulted with Sharonville Ford Transmission Plant on current

diagnostic issues and scenarios to offer expert resolution planning and

recommendations.

Implemented planned maintenance schedules to generate

maximum profit margins.

Created waste oil recovery and recycling program for

supplemental heating to reduce overhead.

I-75 Ford of Georgetown Ky. Jan 2002 – May 2002

1 Master Technician

Sim Fryson Lincoln Mercury – Florence Ky. Jan. 2001 – Jan 2002

2 Master Technician

Greens Lincoln Mercury Lexington Ky. April 1992 – Jan 2001

3 Master Technician

4

Skills & Abilities

Ford Certified Master Technician

Train asset students from Cincinnati State College on procedures for diagnostic repairs

Able to retain a loyal customer base by building a one on one relationship with long term

clients

Established maintenance schedules for vehicles increasing longevity of the and saving the

customer money

Troubleshooting with engineers for the Ford Motor Company on difficult situations in the field

Trained Ford asset student on the required knowledge to be Ford technicians.

Education

Associate Degree in Business Management with Emphasis in Advanced Automotive

Technology

Related coursework: Business Management

Co-op at Green River Ford Campbellsville, KY

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