Objective

To secure challenging and responsible employment in a position with room for advancement.

Experience 01/2017-Present Immersion Hospitality Memphis, TN

Customer Service Representative

We handle inbound reservation and group calls for the Department of Defense and Commercial Hotel companies.

Answer questions and provide information for callers in regards to location, directions, amenities and services provided to them.

Assist callers with questions and concerns on existing reservations and or cancelations. • Coordinate rooming lists for group point of contact.

Deliver exceptional customer service on every call.

Follow scripts and high end service levels on every interaction with a guest.

Experience 09/15-12/2016 General Dynamics Information Technology Hattiesburg, MS

Customer Service Representative

Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information. Receive inbound call in a call center setting.

Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Assist caller with filling out online application and submitting it electronically to plan provider for processing.

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.

Refer calls as required to Customer Service Representative II.

Maintain up-to-date knowledge of CMS regulations and policies as they apply.

Report problems that occur via the online system so they can be addressed by the appropriate parties.

06/15-9/15 Manpower Services (Kohler) Hattiesburg, MS

Manufacturing Operate

Assemble lawn mower engine, inspect final product and move final product to designed area.

6/14-08/14 Fedex Memphis, TN

Material Handler/Service Agent

Maneuver packages of any weight above 75lbs. with appropriate equipment and /or assistance from another person. Use tugs and other loading/unloading equipment. Input data in Fedex system. Communicate both timely and effectively in a noisy operations environment. Transport freight to designated area. Process customer shipments. Contact customer when shipments are available for pick-up

7/12- 8/13 Randstad Services (Newly Wed Foods) Horn Lake, MS

Warehouse Agent/Customer Service Agent

Unload load trucks, process inventory, pull orders and ship out merchandise. Follow up with customer to ensure product shipments are accurate.

5/10-7/12 Kroger Grocery Store Horn Lake, MS

Guest Service Agent

Stock the shelf with merchandise. Assist customer with their grocery.

Check out customer merchandise. Assist Customer Service area answer phone, cash checks and refunding customers. Resolve customer complains.

Education 8/13-8/15 Jones College Hattiesburg, MS

8/08-12/12 Lake Coromont High School Lake Coromont, MS

Certified to operate a certain types forklifts

References Furnished upon request

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