Customer Service Manager

Henry T. Prince Phone: 678-***-****

**** ****** ***** *****: ************@*****.***

Stone Mountain, Ga. 30087

*/****-**/**** *** Health Partners Norcross, Ga.

Insurance Biller/Claims Representative

My duties included billing Blue Cross claims; working aging, denials, and correspondences reports for claim resolution, collections/reimbursement, insurance verification, adjustments and refunds.

9/2011-5/2017 Hollis Cobb and Associates Duluth, Ga.

Legal Collector/Medical Collector

My responsibilities included acting as the direct liaison for North Georgia Credit Services which consist of a variety of clients, commercial and consumer; negotiating resolutions to outstanding debts with consumers with multi-level degrees of understanding, accounts payable, representatives, attorneys, and consumer credit counselors; preparing debt for suit verifying counties, places of employment, and property ownership through the Secretary of State in order to file suits, garnishments, liens or bank levies; prepare various form letter requesting information, balance letters and employment verification; daily interactions with attorneys, paralegals, various managers, operations manager, and information technology personnel and owners; tested the company's new collections system before it is rolled out on the collections floor; 100-125 calls daily (manually). I worked the portfolio for Patient Accounts Bureau which consisted of outstanding medical debt for numerous hospitals, emergency medical services, and radiologists. My duties included making outbound and retrieving inbound calls via automatic dialer, collecting insurance information for claims processing, verify that proper billing invoices are received and monitor case statuses for motor vehicle accidents to ensure minimal delays on any settlements, negotiate settlement offers per clients' criteria, consistently and consecutively achieving beyond company's standard goals set monthly.

5/2010-1/2011 Epstein, Weinberg, and Associates College Park, Ga.

Collections Manager

My responsibilities included supervision of 3rd party collectors, conducting staff meeting to roll out monthly strategies and goals; assisted in cross talk offs and closures in order to insure quality customer service; recruited, interviewed, and trained new staff members; fielded and resolved escalated collection issues.

1/2008-7/2011 Internal Revenue Service Chamblee, Ga.

Tax Examiner (Seasonal)

Perfect Attendance Award (2 years)

As a Tax Examiner, I successfully contributed to meeting departmental goals regarding quality control of a variety of tax forms applying new tax laws and updates; researching multiple internal programs and cross referenced various tax laws and addendums in order to resolve a variety of tax issues, verification of dependents, social security numbers, tax identifications, addresses, employment, and math errors. Prepared form letters requesting additional information in order to complete quality checks; assisted other departments to help meet established deadlines.

10/2006-12/2008 McCullough, Payne and Haan, LLC Atlanta, Ga.

Legal Collector

Recruited, trained and developed newly hired associates; received and verified new files, checked for bankruptcies, skip tracing, prepared for service and suit, liens and garnishments; negotiated settlement offers with consumers, attorneys, and loan companies; sent requests for third party post judgment interrogatories, follow up on summons served, and collections.

9/2003-8/2005 Drivetime Credit Corporation College Park, Ga.

Loan Servicing Representative

Contributed to the success of the store’s #1 ranking in the Atlanta region and #2 nationwide!

Successfully maintained delinquent auto loans, exceeding company’s performance standards and increasing store’s profitability from 9 to 11 million dollar budget; performed skip tracing duties using the Lexus Nexus and Accurint software and credit bureau reports; basic use of Excel spreadsheets; compiled daily productivity reports for staff and management; conducted daily team meetings in order to construct team strategy for reducing delinquency; assisted in the training and development of new hire associates.

10/2002-7/2003 Superior Asset Management Norcross, GA

Collector

My duties consisted of debt collections for various bankcards and telecommunication clients using approved settlement offers; negotiated and monitored monthly payment arrangements with CCCS counselors and debt relief attorneys. Trained and developed new associates.

2/2000-8/2002 Bass and Associates Atlanta, GA

Bankruptcy Clerk

Promoted from frontend to backend bankruptcy collector within my 90 day probationary period; negotiated and prepared reaffirmation agreements with attorneys; negotiated settlements on personal property with consumers, prepared and scheduled retrieval of personal property not included in bankruptcy filing, protecting clients’ lien rights. Researched court dockets, trustee records and credit bureaus via Pacer; updated trustees on status of bankruptcy filings monthly.

10/1996-12/1998 First Data Corporation Atlanta, GA

Collections Representative

Employee of the Month February 1998!

Performed collections duties for various banks in a call center environment monitoring integrity of clients’ specific guidelines; prepared schedules, monitored attendance. Successfully trained and developed new employees on company’s standards and guidelines.

9/1994-4/1995 Manpower (Lucent Technologies) Norcross, Ga.

Accounts Receivables Representative-Handled billing duties telecommunications equipment and services rendered to a large variety of clients; posted credit and debits, created invoices needed to resolve outstanding balances with Accounts Payables staff, Sales departments, and business owners via fax, email, or phone.

7/1992-3/1993 Olsten Staffing (Prudential Financial) Dunwoody, Ga

10 key Clerk-Keyed batches of checks scanned in the operating system prior to being deposited in the company's bank.

Computer operator- Scanned batches of checks in the company's computer system to be inputted by the 10 key operators.

1/1988-6/1992 Internal Revenue Service Chamblee, Ga.

Control Clerk/Tape Librarian/ Work Release Clerk (Seasonal)

Acting Lead (2 years)

Control Clerk-Verified the retrieval of the multiple tax forms inputted by the data transcribing departments; recorded the inventory volumes via 10 key; logged into the IRS mainframe various times of the day to upload the verified inventory; completed daily shipping and mail duties.

Tape Librarian-Distributed and retrieved for computer operators in the IRS Tape Library.

Work Release Clerk-Retrieved completed transcribed tax forms and manually verified each batch identifying number; shipping duties as needed

Education

1978-1982 Samuel H. Archer High School Atlanta, Ga.

1984-1986 PLL/TAAMS School Ft. Lewis, WA

1996-1997 Career Blazers Learning Center Atlanta, Ga.

Military Experience

1983-1986 U. S. Army Fort Lewis, Wa.

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