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Manager Project

Location:
Carlsbad, CA
Posted:
April 10, 2018

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Resume:

Charles A. Mayfield

**** ******* **

Carlsbad, CA 92010

Home 442-***-****

Cell 510-***-****

ac43if@r.postjobfree.com

SUMMARY

Hands on IT Executive with over 20 years of technical and security experience in Windows, VMWare, Unix, Linux, Cisco and PBX VoIP/SIP technologies. I have an arsenal of technical resources for solving ANY technical problems. Vast experience as an IT Director, Technical Lead, Technical Analyst, Consultant and Project Manager (hands on). Specialty in troubleshooting connectivity, VPN and security issues within networks and infrastructure architecture. Great success working closely with vendors, peers and executive staff, both technical and non-technical. Extensive experience in designing and securing networks. Configuring and building servers, clusters and network components for optimal performance, redundancy, business continuity and disaster recovery. Virtualization of systems. Implementation of complex phone systems and call centers.

TECHNICAL SKILLS

Operating Systems: MS Windows all desktop and server versions, NT Clustering (multiple platforms), DFS/DFSR Server 20xx, Citrix XP and PS4, MS Terminal Server, UNIX, Solaris UNIX (Intel and Sun platforms), and Linux.

Network Protocols: TCP/IP, SIP, UDP, IPX/SPX, SAP, DLC, NetBEUI, SNMP, PPP, L2TP, IPSEC, SLIP, ARP, RARP, RIP, OSPF, BGP, SMTP, POP3, Ethernet, Token Ring, FDDI, and ATM

Hardware Systems: Force10, Cisco (routers, switches, PIX), Cisco Aironet wireless 802.11ABG, Sonicwall, Watch Guard, Netscreen, Cisco, Cabletron, 3Com, Farallon, Netopia, Hubs, Switches, CSU/DSU, Routers, Sun Server, DEC Alpha, Hewlett Packard-NetServer, Compaq Proliant, Dell, IBM RS/6000, Compaq, HP, IBM, Dell, Toshiba, and Gateway.

SANS: HPE, Dell EMC/Compellent, RamSan, HCI, Nutanix, IoT

Software: VMWare VSphere, DOS Scripts, ISS, SMS,SCCM,WSUS, Arcserve (enterprise), BMC Patrol, Numara, IP Monitor,Cacti, ELM, Veritas, Partition Magic, Ghost, Hyena, MS IIS, Exchange Server 5.5-20xx, MS Outlook 20xx, MS Office 95-20xx, Office 365, SQL 6.5-2008, Rumba, Client Access, ACAD, 3D Studio, C, Fortran, Assembler, PLI, Pascal and BASIC.

EXPERIENCE

(Self) IT Consultant 05/2013-Present

Work with company owners and give recommendations for security and performance improvement

Select the best technologies to improve performance and allow for growth

Find best cost for purchase and implementation of product

Make sure network at home office and office is secure and recognize threats and weaknesses

Train users for basic troubleshooting to minimize down time

Create automated backup strategies to minimize data loss potential

Setup systems for remote support when necessary

Make sure all systems are running at optimal efficiency

(Adidas-Taylormade) Sr. IT Consultant 05/2017-9/2017

Give recommendations for security and performance improvement

Select the best technologies to improve performance and allow for growth

Find best cost for purchase and implementation of product

Assist with Technology divestiture of Adidas and Taylormade

Redesign architecture for Taylormade after divestiture

Create plan for Disaster Recovery and Business Continuity

Setup systems for remote support when necessary

Improve monitoring and alerting on system issues

Assist with new PBX design and implementation

(Wrike) Sr. Systems Administrator 1/2016-6/2017

Manage applications salesforce, outreach, cloudbased PBX

Pick Technology direction for company

Develop standards, policies and process

Secure and standardize environment of MAC and PC

Implement business continuity plan for company

Manage outside vendors

Develop disaster plan for company

Train users for basic troubleshooting to minimize down time

(SolarCity) Director of Information Technology 02/07-05/2013

Meet with Founder to determine technology choices and company direction

Architect infrastructure to support company’s ability to double per year

Manage Multi-Million dollar budget for company

Secure company wireless and data access

Provide Training and 3rd level support for my IT Staff

Design and implement windows infrastructure for 3000+ nodes

Multi-Tiered Network environment up to and including Ethernet over wireless

Build from the ground up VoIP/SIP Telephony solution for 1200 users and 29 remote sites

Design and implement cellular phone and air card deployment for company

Negotiate all software and hardware contracts

Manage, Service and design Multiple remote locations

Design and implement Disaster Recovery program and business continuity for company

Setup remote access VPNs and Firewalls for main and satellite offices

Manage Staff, Manage Budget for company growth

Architect SAN and virtualization design for company extreme growth

Virtualize all systems including Microsoft Dynamics and Exchange 2010

Implement 3 different types of Sans utilizing ISCSI and Fiber technology

Implement and Manage VMWare clusters on servers and blade servers

Implement black berry enterprise server integrated with exchange 2007

Moved entire company infrastructure twice due to extreme growth

Independent Consultant 02/06-02/07

Nru Systems Consultant for Self

Windows 2003 and Exchange 2000 and 2003

Technology decision maker and infrastructure architect for multiple companies

Design/Implement complete infrastructure solution suit customer needs

Manage and Service Multiple customer accounts

Setup Disaster Recovery program for multiple companies

Setup remote access VPNs and Firewalls

Day to day support of multiple companies

Create customized scripts for automated processes

Technology Research Consulting 10/05-01/06

IT Manager

Migrate from Windows/Exchange 2000 to 2003 in a 30 host multi-hosted environment

Managing All high level projects

Maintain/create VPN and PPP connections between remote offices

Implement monitoring system for system failure alerts

Mail Gateways (GFI) and Trendmicro AV

Train JR Techs for troubleshooting techniques

Troubleshoot phone issues at car dealer sites

Implement Cisco IP phones to work at home sites via VPN connectivity

Adjust hosted environments for specific customer needs

Documentation for current system design

Redesign network and move existing infrastructure to a collocation facility

Assist the Support Desk with imaging and ghosting

Configure WiFi units for Customer deployment

Secure network and Exchange systems from attacks

Create secure and hardened server / desktop images

Security Audits of systems and infrastructure

Case Central 06/05-10/05

Senior Systems Administrator

Managed/maintained/owned all aspects of Metaframe XP Feature Release 3 and Presentation Server 4 running on Windows 2003

Create Redundant Citrix gateways for failover behind local director

Custom configuration of Nfuse server and WebInterface

Setup webconsole to allow ease of troubleshooting by customer care center

Create custom applications to fit specific customer needs

Documentation for current system design

Redesign and update new Citrix system to Presentation Server 4

Assist the Customer Care Center with imaging and ghosting

Assist with the network for implementation of Cisco WiFi

Secure network and Citrix systems from hostile host

Create secure and hardened server / desktop images

Security Audits of systems and infrastructure

Independent Consultant 07/04-06/05

Nru Systems Consultant for Self

Windows 2003 and Exchange 2000 and 2003

Security and Virus recovery and removal

Setup Disaster Recovery program for multiple companies

Setup remote access VPNs and Firewalls

Day to day support of multiple companies

Create customized scripts for automated processes

Support for Novell, Lotus Notes and Citrix Servers

Webnettrak IT Director 07/04-01/05

Hands on IT Director

Lead IT direction and decisions for company

Follow budgetary constraints to develop the best IT solutions

Management and design for company infrastructure

Develop secure and remote connectivity for external customers

Management and design of Disaster Recovery program

Oversee all IT aspects and drive decision making

Setup all servers for content and external user connectivity

Kaiser Permanente (Consultant through IGate.com) 03/04-06/04

Senior Systems Administrator

Build ghost windows server and create PC Scripts for rapid deployment of windows machines. Develop/update troubleshooting skills of technicians that are under me. Create documentation for process and procedures that currently don’t exist. Quickly diminishing ticket count and service request. Served as final escalation point for difficult problems. Used SMS tool to resolve remote user issues. Create and verify that the image for the roll out to multiple offices is good.

Kaiser Permanente (Consultant through IGate.com) 11/03-01/04

Senior Systems Administrator

Quickly diminishing ticket count and service request for Kaisers windows environment. Training Jr. Level technicians. Worked on special and (hard to solve) projects. Used SMS tool to resolve remote user issues. Verify that the windows image for the roll out to multiple offices is good. Maintain management roll when manager is unavailable. Solving multiple issues within: Mainframe (Extra Client), Lotus Notes, Ghosting, Mcafee AV (EPO), Dell Desktops and cisco switches. Troubleshoot Citrix server connections and configurations.

Independent Consultant 05/03-11/03

NRU Systems Consultant for self

Worked on Cisco network and NT support issues for small travel agency

Recovered data for chiropractic office off of failed HDD

Rebuilt windows system and recovered data for independent appraisal company

Restored DSL network outage for independent Uhaul company

SonicWall 07/01-05/03

Sr. Systems Administrator/Support Desk Manager

Responsible for global support for publicly released and beta products. Internal and external security penetration testing, intrusion detection methodologies and AV implementation. Windows 2k System performance and uptime monitoring. Packaged software for updates and new installs via Active Directory using MSI and Wise installer. Develop Hardened Windows 2k System images for server (500+) and desktops (500+) deployment on Dell Hardware. Maintained AVAYA phone system. Network maintenance and troubleshooting. Setting up GLB’s, VPN’s, VLAN’s and ACL’s for ensuring redundant secure and direct connectivity. Setting up Multiple Win2k Clustering environments for Seibel and SQL using Dell Servers. Manage internal support desk and Active Directory structure and resolved escalated issues. Worked within group to develop and maintain Disaster Recovery plan.

Digital Island Inc. 02/00-05/01

IT Manager

Lead and direct IT solutions for internal company growth.

Integral part of IT decision making for AV, Servers and internal company IT

Complete systems monitoring and troubleshooting using BMC.

Implement and create a stable, secure and single image for multi-hardware platforms.

Oversee all IT actions and direction for internal support desk

Created PC Batch Scripts for updates to host files.

Responsible for Windows 2000 software deployment to desktops using AD and MSI Installer.

Managed integration and development of exchange 2000 deployment.

Provided third and final escalation point for unresolved Help Desk issues.

Built and maintained 100+ Compaq servers for entire company.

Deployed wireless (802.11b 128 bit wep encryption) networking to multiple sites.

Provided training to technicians on rollout procedures and problem solving.

Responsible for maintenance, light trouble shooting and adds and changes using Cisco 5000, 6000, 7000 switches and routers.

Preformed internal Unix System Administrator functions and Unix monitoring and performance with BMC Patrol.

Kaiser Permanente (Consultant through Analysts International) 09/99-02/00

Project Manager

Project Manager for Y2K remediation of Kaiser systems.

Used EDM for software deployment to 30,000+ windows nodes.

Facilitate and Drive plan for Y2K system remediation security, AV, and replacement process.

Managed and trained a team of 20 technicians for rollouts at different sites.

Resolved and documented technical and security issues caused by the remediation process.

PMI Mortgage Insurance 03/97-08/99

Senior Systems Engineer

Lead Engineer for deployment and standardization project to remote offices using SMS for package distribution. Second level Sun Unix administration. Provided retrofit and modification of a multiple topology (Ethernet and token ring) secure network utilized for software development. Led various system upgrade projects (Unix, Cabletron, Cisco, Desktop). Designed hardware specifications and implemented a technical environment for Web based applications using Netscape enterprise. Provided documentation for training and project planning for technicians and end-users. Installed and configured MS Exchange Server 5.5 and Outlook 98 client in field offices. Lead Engineer for IBM AS/400 client/server network upgrades using RUMBA (95/NT) and EXTRA (DOS). Installed and maintained Lotus Notes, GroupWise & Office 97/95 software products company wide. Responsible for designing and maintaining the company standards including software implementation. Performed assembly, testing, trouble shooting and deployment of Compaq servers and workstations.

MCI (Consultant through Volt) 06/96-03/97

Research and Development Engineer

Deployed RS 6000 and DEC Alpha servers in wiring centers nation wide. Project Manager for equipment and software procurement on expansion project. Consultant for MCI's Development group for servers and workstations using NT 3.51 & 4.0 (800 nodes), SCO-5/AIX UNIX and Novell 3.x-4.x environments. Involved in the design phase of VRU applications utilizing multiple T1’s for inbound calls and outbound bridging. Investigated and maintained T1 circuits and Dialogic cards for telecom software applications. Provided training, documentation and third level support for system development problems with hardware and software. Worked with third party vendors in updating software for optimal system performance.

Levi Strauss and Company (Consultant through PC Processors) 03/96-06/96

PC/LAN Technician

Configured routers, computers and printers to work in an NT or Novell environment. Performed technical analysis for a computer deployment project. Provided day-to-day system support to end-users.

The Computer Doctor 10/95-03/96

Founder, Computer and Network Consultant

Performed equipment procurement and consultation for various clients in California and Arizona. Constructed and installed computer network centers in Southern and Northern California. Set up, designed, diagnosed and repaired networks for small to medium offices.

UPS 05/94-10/95

Information Systems Technician

Project Leader for the configuration of remote site shipping hubs. Installed HP network servers utilizing Novell NetWare, onto a Token Ring network environment. Maintained IBM based PC’s that utilized DOS, OS2 and Win 3.x. Provided customer training and technical support. Technical advisor for software and NOS program development for integrated UPS systems. Provided technical advice to senior management in cost planning for future system procurement.

ICF Communications 02/93-05/94

Voice and Data Technician

Team lead for voice and data communications team for Wells Fargo and Bank of America maintained over 10,000 nodes. Wiring and punch downs for large data and voice systems. Installed and maintained ROLM, Eagle, and Northern Telecom Meridian phone systems.

EDUCATION

Studied Electrical Engineering and Computer Science,

University of Arkansas at Fayetteville 1989-1991

University of Arkansas at Little Rock 1987-1989

Eastern New Mexico University 1985-1986

MILITARY SERVICE

United States Air Force Veteran Mar ’84 – Oct ‘87

References Available upon request



Contact this candidate