Web Engineer/ Quality Assurance Analyst

***** *** ***** *****

Wellington FL *****

Phone 305-***-****

********@*****.***

Henwill Balladares

Objective

Seeking a challenging position that will allow me to utilize my talents and professional skills to improve workflows, increase productivity and provide increased customer satisfaction while providing a platform for personal growth achievement.

Skills

Methodologies

System Testing, Stress Testing, Reliability Testing, Feature Testing, Acceptance Testing, Functionality Testing.

Issues Tracking Tool

Proprietary Ticketing System, Use Cases

Web Services Test Tools

Charles Web Proxy Tool, Postman, Proprietary GUI

Web Accessibility Testing Tools

Android Tablets, Ipad, Iphone, Android Phones, Web OS, Chrome, Emulators (Firefox, Chrome, Safari), Fiedler, Charles Web Proxy, Proprietary Portal. Fire Bug

Languages

Javascript, Ruby On rails, Json, MsAjax,CSS,XML

VisualStudio.NET(ASP.NET),C#,

Regular Expressions (Java Version)

Html,Jquery,Angular JS,MS-SQL Server

Operating Systems

DOS, WINDOWS NT/XP/2000/Vista/7/10,MAC, Chrome OS, Android, Web OS, Firefox OS

Databases

MS SQL Server

Other

Web Developer Toolbar,Dreamweaver, Http Header, User Agent Switcher

Charles Proxy Debugging Tool,Fiedler,Cookie Manager,MS Office, MS Project, MS Visio, Snagit, Notepad++,Slack, IEX Total View,Lucent Centre Vu Supervisor

Professional experience

01.2007– 12.2017 Motionpoint Corporation

MotionPoint’s technology leverages the code and content of websites, enables your site for translation, deploys it, and continuously operate multilingual versions of client site’s in language.

Motionpoint also globalizes and optimizes site’s SEO, and works with many companies and government agencies from around the globe. Like, FDA.gov, Bullying.gov, Asos, Jetblue, Alaska Arilines, Norwegian Cruiselines, SouthWest Airlines, Amtrak,Best Buy, Akamai, Urban Outfitters and more.

Web Engineer/QA Analyst

Responsible for the quality and completeness of client sites, including: investigation, bug fixing (fix misalignments,modify json files, js files, Css, html,xml) or report issues to development or external client to have them fixed, and document problems.

Automation was done with proprietary software via regular expressions.

Activities included creation and execution of detailed test plans, analysis of results, and communicating results to several teams.

Experience testing and troubleshooting web-based apps (B2B SaaS), mobile apps, case testing and Web Service.

Experience with development tools such as compilers, emulators,web service tool,proxy debuggers like Charles, live headers and cookie manager.

Tested mobile applications across multiple platforms

Collaborated with all teams within the agile environment.

Identified bugs within mobile environments (mobile sites, Apps), web service, web sites and potential issues before they became problems and collaborated with stakeholders to fix them.

Constantly communicated and made recommendations to stakeholders at all levels to either fix or and optimize sites, apps. Examples of this can be provided upon request.

Modify and optimize client’s applications with proprietary software.

Troubleshoot, diagnose and resolve technical problems.

Modify translation server configurations to resolve reported issues for assigned accounts(sites, apps, web service).

Create front-end solutions for client’s mobile, desktop, apps and responsive design sites.

Configure proprietary translation server software to ensure optimal performance of customer's website(s), apps and web service.

2006/2006 Maritime Telecommunications Network

Software Developer

Supported and Developed small applications in C Sharp.

Wrote Documentations for existing applications.

Created Back ups for existing and new applications.

2002 – 2005 Norwegian Cruise lines

Automated Support Desk Agent/E-commerce

Specialized in troubleshooting Cruise Ship Software

Managed Internet Booking Engine,

Identified and reported errors and problems with Reservation System to programmers.

Merged links from one system to another

Monitored adherence for the entire reservations department and wrote daily logs for Managers.

Successfully converted Reservations from our System to Travel Agencies’ Systems.

1998 – 2001 Lacsa Airlines

Passenger Service Agent/Active Supervisor

Provided Passenger Service and problem solutions related but not limited to: Ticketing, Reservations, Group sales, Boarding Gates, Wave Penalties, Overbooked Flights, Re-routed Passengers, Offer denied boarding compensation.

Negotiated Union Contracts with Permanent Supervisor and Airline, Receive flight and assisted Immigration Inspectors.

Monitored phones and made sure that calls were distributed evenly to each reservation agent.

Managed cash, and credit card transactions.

Proficient in Sabre System.

Education

Barry University Miami, FL

Bachelor of Science

Languages

Fluent in English and Spanish

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