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Engineer Manager

Smithfield, Rhode Island, United States
April 12, 2018

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Keith Moan

* ********* **. **********, ** ***** 401-***-****

Microsoft Certified Systems Engineer (MCSE)

Focused, confident and dedicated professional with more than 30 years of hands-on IT Management experience. Skilled in delivering basic training on Windows NT and related software for staff members. Adept in building and deploying Microsoft IIS servers to ensure peak levels of network performance at all times. Leader in building and configuring changes to Windows 2003 and 2008 servers. Adept in coordinating IT functions, delivering administrative direction and offering support across all daily functions. In search of a new position in the IT field that will allow for career advancement and growth.

Core Competencies

Communication Problem Solving Leadership Strategic Planning Process Improvement Organization

Time Management Critical Thinking Special Projects Customer Service Delivery Technical Acumen


Compaq, HP, Dell and IBM Servers HP Printers Quantum Tape Drives External RAID Arrays

Cisco Routers & Switches Compaq IBM, Dell & Toshiba Laptops Remote Access Servers

Microsoft Windows 2000, XP & 2003 Terminal Server Microsoft Exchange Microsoft Office

Citrix VMWARE Veritas Backup Exec Lotus Notes SQL Server Norton Antivirus Corporate

McAfee Enterprise Antivirus Trend Officescan & Scanmail Checkpoint VPN Software


Suggest enhancements to the Conexsys hosting environment; also assess and boost web security

Actively engaged in Steward’s seamless integration of Physician practices

Coordinated a project to replace UPS system expanding capabilities and allow for future growth at Landmark Medical Center

Redesigned the Landmark Hospital’s internal website to make it more supportable and user-friendly

Successfully steered full-scope daily network operations to ensure optimal 24x7 performance for SCSB

Skillfully re-negotiated a communications contract to secure a net savings of $250 a month with CCCSSNE

Crafted a plan and installed all computer equipment and networking for a new Sungard Shareholder Systems office in Denver; also designed a new computer room for the Quincy office to reduce downtime

Streamlined the processes and movement of mail inside and into the division with Sungard

Garnered software licensing compliance with much success for Sungard

Managed all facets of the Y2K Command Center for Sungard in order to maintain FFEIC compliance

Implemented ISO 9001 processes and procedures within the account group at RetroFit

Secured a lucrative contract with the State of Massachusetts for RetroFit’s network services

Professional Synopsis


Oversee daily operations for a Cloud-based environment that serves the company’s client base

Play a key role in introducing new client websites and databases

Manage Microsoft patches and respond to Helpdesk tickets from clients as needed


Established and maintained a McAfee EPO server console used to carry out hospital operations

Proved crucial in containing a major virus breakout

Maintained critical 24x7 network operation specific to both Infrastructure and servers

Keith Moan



Spearheaded all daily network operational processes to drive both critical and continuous 24x7 infrastructure and server operations

Supervised and guided a dedicated team comprised of six professionals; included development of a departmental budget and facilitation of regularly-scheduled performance assessments

Fostered and sustained positive, mutually vendor relationships in order to secure competitive pricing

Served as an active participant during planning meetings where deployment of new technologies was the primary focal point of discussion

Introduced the use of monitoring systems to provide alerts on environmental or network issues


Built and deployed Microsoft IIS servers

Delivered support and maintenance for a proprietary Linux-based phone system

Efficaciously integrated recently-acquired divisions into the core corporate network


Developed and actively promoted a structured and efficient team environment rooted in positive collaboration

Sharpened and refined project management skills while planning and supervising facilities' compliance with governmental regulations and internal standards

Designed and coordinated IT activities across the organization; also offered full administrative support for daily operations at all times

Cooperated with important decision-makers cross-functionally to suggest, develop, execute and support cost-efficient technical solutions across all levels of the organization

Carefully defined and implemented IT policies, processes and operational best practices

Recommend, created, launched and delivered continued support for cost-effective technology solutions, including ongoing maintenance and support for a VoIP (Voice over IP) phone system

Expertly installed a wide-area, Citrix-based network in RI, MA and CT

Earlier Roles

IT Manager, Sungard Shareholder Systems, 1996-2002

Senior Field Engineer, RetroFit, Inc., 1990-1996

Education & Credentials

Degree, Computer Networking, Community College of Rhode Island (ongoing)

Microsoft Certified Trainer, Community College of Rhode Island

Microsoft Certified Systems Engineer, Community College of Rhode Island

Certified Netware Engineer, Bristol Community College


Advisory Board Member, Woonsocket Area Career and Technical Academy

Member of the Shriners

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