Customer Service Assistant

JONALINE CELSO

**** ********** ***** ** *******, AB T1Y 2G2 403-***-****

*************@*****.***

Dedicated and focused Call Center Agent/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Superior telephone, customer service, and computer skills with proficiency in MS word, Excel and Outlook. Flexible and hardworking with strong drive to succeed.

EXPERIENCE

DECEMBER 2016- MARCH 2018

security administrator (hr DEpartment), corps of commissioanaires

Provided Administrative support to the HR Manager and Supervisor.

Organized the record keeping system of the company from manual input to multiple users to an online system for Admin employee

Utilized communication and administration skills to sustain positive relations with other department’s supervisor

Managed Security Guard applications

Processed employee Security Clearances

Ensure that all confidential information in an appropriate manner

Back up Receptionist (one hour everyday/ during absence of Receptionist)

Responds to employee concerns

Maintains and updated employee personal information in the database

Keep updated records of employee expenses and costs

Attended law office for Employment Standard Code changes

Generates monthly reports

Filing current and terminated employee documents

Educated employee on the program as well as navigation of the website

Entered New hires in the database

Entered employee leave passes

AUGUST 2015 – DECEMBER 2016

admin assistant/receptionist alberta security college

Oversee receptionist area, including greeting visitors, responding to telephone and in-person requests for information

To monitor the school email account, responding to enquiries or forwarding messages to the correct recipient as required.

Maintain office security by following safety procedures and controlling access via reception desk (monitor logbook, issue students badges)

Sort out mails and distribute them

Entered student’s certificates and personal profile in the database

SEPTEMBER 2010 – JANUARY 2015

CAREGIVER/PERSONAL ASSISTANT

Organized daily schedule in the house ( kids activities, assisting them with assignments, preparing daily menu and playdates)

Typing, compiling and office arrangements

Filing

Collating and filing expenses

MAY 2006-JUNE 2007

CALL CENTER AGENT UNDER LARGE BUSINESS ( CUSTOMER SERVICE )

Maintain a high- volume workload within a fast-paced environment

Helped company attain the highest client service ratings

Completed client relations training to learns ways to enhance customer satisfaction and improve productivity

EDUCATION

AUGUST 2016

security guard course, alberta security college

SEPTEMBER 2017

dealing with difficult people, alberta security college

SEPTEMBER 2017

EMAIL ETIQUETTE WORKSHOP, alberta security college

JANAURY 2015 – NOVEMBER 2015

admin professional, bow valley college

2000 JUNE – MARCH 2004

computer science, holy angel university (philippines)

2005-2006

caregiver, (Basic Nursing) angeles university foundation(philippines)

SKILLS

Honest, hardworking, trustworthy, and reliable

Great interpersonal skills

Proactive and take initiative when required

Speak fluently in English and Tagalog

Works great individually and in a team environment

Multitasking and time-management skills

Customer service excellence

Professional attitude and appearance

Flexibility and adaptability

Proficient with Microsoft Office

Typing 50 wpm

Speak fluently in English and Tagalog

Contact this candidate