Customer Service Manager
Resume:
Patricia Sterling
**** * ***** ****, *** Vegas, NV 89108
************@*****.***
EXPERIENCE
Sutherland Global Services LV Customer Service Consultant
January 2017 - July 2017
Inbound calling assisting customers with new and existing claims
Century Security, LV Event Security Guard
October 2015 - February 2017
Conducting security for special events
Advantage Plus Fundraising, LV Fundraising Consultant
October 2014 - August 2015
Outbound calling to raise donations for various organizations
Securitas, LV Fundraising Consultant
October 2013 - August 2014
Highly skilled in performing patrol duties within assigned areas to
guard against theft, shoplifting, vandalism and fire. Practical
approach of observing all activities at premises and reporting any
suspicious circumstances
Senske Pest Control, LV Customer Service Representative
June 2012 - January 2013
I've reviewed customer's overdue balances, resolved customer billing
disputes, and escalate to supervisor as required. I delivered
duplicate invoice copies, interacted with customers, handling in bound
calls, outbound calls pertaining to the reconciliation and collection
of delinquent accounts. Set-up the pickup and delivery schedules and
handled route drivers. Scheduled dispatch of dispatch drivers, made
pre and post calls to customers to confirm appointment time and
assisted customers with service problems.
EDUCATION
Hyde Park Academy High School, Chicago IL High school Diploma
University of Phoenix, Las Vegas NV AA Psychology
September 2011- September 2013
Reference
Jared Hiring Manager at Securitas 702-***-****
Wendy Lovett Supervisor at the College of Southern Nevada 702-***-****
John Hiring Manager at Toy’s R Us Phone702-***-****
Eric Clapper Customer Service Manager at Senske 702-***-****
SKILLS
Customer service, filing, and handling busy phones. I have
intermediate internet and computer skills. I have Knowledge of MS
software, PowerPoint, and Paint. I have knowledge of basic arithmetic. I
have experience in merchandise location and seating charts. I have
skills in handling, counting cash and communications with the public.
Licenses
PILB Card
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