Patricia Sterling

**** * ***** ****, *** Vegas, NV 89108

702-***-****

ac4312@r.postjobfree.com

EXPERIENCE

Sutherland Global Services LV Customer Service Consultant

January 2017 - July 2017

Inbound calling assisting customers with new and existing claims

Century Security, LV Event Security Guard

October 2015 - February 2017

Conducting security for special events

Advantage Plus Fundraising, LV Fundraising Consultant

October 2014 - August 2015

Outbound calling to raise donations for various organizations

Securitas, LV Fundraising Consultant

October 2013 - August 2014

Highly skilled in performing patrol duties within assigned areas to

guard against theft, shoplifting, vandalism and fire. Practical

approach of observing all activities at premises and reporting any

suspicious circumstances

Senske Pest Control, LV Customer Service Representative

June 2012 - January 2013

I've reviewed customer's overdue balances, resolved customer billing

disputes, and escalate to supervisor as required. I delivered

duplicate invoice copies, interacted with customers, handling in bound

calls, outbound calls pertaining to the reconciliation and collection

of delinquent accounts. Set-up the pickup and delivery schedules and

handled route drivers. Scheduled dispatch of dispatch drivers, made

pre and post calls to customers to confirm appointment time and

assisted customers with service problems.

EDUCATION

Hyde Park Academy High School, Chicago IL High school Diploma

University of Phoenix, Las Vegas NV AA Psychology

September 2011- September 2013

Reference

Jared Hiring Manager at Securitas 702-***-****

Wendy Lovett Supervisor at the College of Southern Nevada 702-***-****

John Hiring Manager at Toy’s R Us Phone702-***-****

Eric Clapper Customer Service Manager at Senske 702-***-****

SKILLS

Customer service, filing, and handling busy phones. I have

intermediate internet and computer skills. I have Knowledge of MS

software, PowerPoint, and Paint. I have knowledge of basic arithmetic. I

have experience in merchandise location and seating charts. I have

skills in handling, counting cash and communications with the public.

Licenses

PILB Card

Contact this candidate