Customer Service System Administrator

YESENIA PERALTA

Grand Rapids, MI 616-***-****

Email ***********@*****.***

I have over 12 years of Human Resources, Recruiting and Management experience in Industrial Staffing Company. I am a quick learner and looking for an opportunity to continue to build on my current skills.

EXPERIENCE

MANAGER OF OPERATIONS, Forge industrial staffing (Internal employee)

9/2005 – CURRENT

Managed staff of 15 internal employees and over 600 temporary employees.

Oversee day to day function for Holland and Muskegon area.

Recruiting and screening of candidates for various position.

Processed payroll and perform various admin functions including process invoices and accounts receivable.

Communicate and meet with clients.

Handled Workers Compensation and Unemployment for internal and external employees.

Handle development and counseling of internal and external employees.

Interview, train and develop new Service Coordinators.

Managed variety of project from paperless conversation to new software implementations across 12 offices.

Create and implement new policies and procedures.

SYSTEM ADMINISTRATOR (INTERNSHIP), forge industrial staffing

9/2015 – 12/2015

Created workflow instructions for new software system.

Test and troubleshoot various areas of new software implementation.

Observe and assist coordination of setup of new network at 12 branch offices.

Meet with and test products for VOIP systems to find best fit for office.

SKILLS

Communication

Customer Service

Developing and training

Leadership

Recruiting

Extensive computer skills

Quick Learner

Great Multi-Tasking skills

Comfortable with working with various computer software

Fluent in Spanish

EDUCATION

ASSOCIATES-NETWORK ADMINISTRATION, grand rapids community college

2015

BACHELORS-COMPUTER INFORMATION SYSTEMS, ferris state university

2015-2019*

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